Subject: RE: Order # 600836287 // BLUOBND-M700-B5 // Black+Decker - 300w Bowl And Stand Mixer - White // Defective
From: Cherry Ann Binondo <[email-masked]>
To: Angeli Fontillas <[email-masked]>, Vipin Varunny <[email-masked]>, Sreekanth Chiyyarath <[email-masked]>
Cc: Mohamed Magdy <[email-masked]>, customer care <[email-masked]>, Returns.fc <[email-masked]>, Alina D'Souza <[email-masked]>, Samran Iftikhar <[email-masked]>, Michael Rolle <[email-masked]>, Kenneth Nwaso <[email-masked]>, Anas nazzal <[email-masked]>, Akash Himthani <[email-masked]>, Denmark A <[email-masked]>
Date: Sun, 5 Jul 2020 05:39:17 +0000
List-Id: <ccteam.mumzworld.com>

Dear Team,
Further, this item is still with service center.
Kindly note that unit was received in our warehouse last June 30, our normal SLA is 14 working days.
We previously informed, that in order to avoid delays, you must send the items directly to service center.
Thanks,
Cherry

From: Cherry Ann Binondo
Sent: Sunday, July 5, 2020 9:32 AM
To: Angeli Fontillas <[email-masked]>; Vipin Varunny <[email-masked]>; Sreekanth Chiyyarath <[email-masked]>
Cc: Mohamed Magdy <[email-masked]>; customer care <[email-masked]>; Returns.fc <[email-masked]>; Alina D'Souza <[email-masked]>; Samran Iftikhar <[email-masked]>; Michael Rolle <[email-masked]>; Kenneth Nwaso <[email-masked]>; Anas nazzal <[email-masked]>; Akash Himthani <[email-masked]>; Denmark A <[email-masked]>
Subject: RE: Order # 600836287 // BLUOBND-M700-B5 // Black+Decker - 300w Bowl And Stand Mixer - White // Defective

Dear Team,
Please send invoice copy.
Regards,
Cherry

From: Akash Himthani <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, July 5, 2020 9:21 AM
To: Angeli Fontillas <[email-masked]<mailto:[email-masked]>>; Vipin Varunny <[email-masked]<mailto:[email-masked]>>; Cherry Ann Binondo <[email-masked]<mailto:[email-masked]>>; Sreekanth Chiyyarath <[email-masked]<mailto:[email-masked]>>
Cc: Mohamed Magdy <[email-masked]<mailto:[email-masked]>>; customer care <[email-masked]<mailto:[email-masked]>>; Returns.fc <[email-masked]<mailto:[email-masked]>>; Alina D'Souza <[email-masked]<mailto:[email-masked]>>; Samran Iftikhar <[email-masked]<mailto:[email-masked]>>; Michael Rolle <[email-masked]<mailto:[email-masked]>>; Kenneth Nwaso <[email-masked]<mailto:[email-masked]>>; Anas nazzal <[email-masked]<mailto:[email-masked]>>; Denmark A <[email-masked]<mailto:[email-masked]>>
Subject: RE: Order # 600836287 // BLUOBND-M700-B5 // Black+Decker - 300w Bowl And Stand Mixer - White // Defective

@Vipin Varunny<mailto:[email-masked]> – Kindly look into below request

From: Angeli Fontillas <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, July 4, 2020 4:46 PM
To: Akash Himthani <[email-masked]<mailto:[email-masked]>>
Cc: Mohamed Magdy <[email-masked]<mailto:[email-masked]>>; customer care <[email-masked]<mailto:[email-masked]>>; Returns.fc <[email-masked]<mailto:[email-masked]>>; Alina D'Souza <[email-masked]<mailto:[email-masked]>>; Samran Iftikhar <[email-masked]<mailto:[email-masked]>>; Michael Rolle <[email-masked]<mailto:[email-masked]>>; Kenneth Nwaso <[email-masked]<mailto:[email-masked]>>; Anas nazzal <[email-masked]<mailto:[email-masked]>>; Denmark A <[email-masked]<mailto:[email-masked]>>
Subject: Re: Order # 600836287 // BLUOBND-M700-B5 // Black+Decker - 300w Bowl And Stand Mixer - White // Defective

Hello Team,

Please update , customer is constantly following up and upset about this.

Thank you.

On Sat, 4 Jul 2020 at 13:57, Denmark A <[email-masked]<mailto:[email-masked]>> wrote:
Dear Akash,

Please look into this and confirm.

Regards,
Den mark

On Sat, Jul 4, 2020 at 1:40 PM Anas nazzal <[email-masked]<mailto:[email-masked]>> wrote:
Dear Team,

Kindly assist with the below customer as she complained that only bowl has been received for the below product Black+Decker - 300w Bowl And Stand Mixer - White

On Wed, Jul 1, 2020 at 4:41 PM Denmark A <[email-masked]<mailto:[email-masked]>> wrote:
Dear All,

Repaired item received and bound to reship today.

Regards,
Den mark

On Wed, Jul 1, 2020 at 4:16 PM Mary Anne Agapito <[email-masked]<mailto:[email-masked]>> wrote:
Hi Denmark,

The customer keeps on following up.

Once received, please arrange the delivery tomorrow as much as possible.

Thank you
Warm Regards,

Mary Anne Agapito
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked]<mailto:[email-masked]> │ w: www.mumzworld.com<http://www.mumzworld.com/>
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO Box 500245, Dubai, UAE

On Wed, Jul 1, 2020 at 10:55 AM Denmark A <[email-masked]<mailto:[email-masked]>> wrote:
Dear Cherry,

Thank you for your email, our driver will collect today.

Regards,
Den mark

On Wed, Jul 1, 2020 at 10:53 AM Cherry Ann Binondo <[email-masked]<mailto:[email-masked]>> wrote:
Dear Team,
Please be informed that M700-B5 is ready for collection along with below items.

TS1000
FC 300
TRO70RDG

Regards,
Cherry

From: Mohamed Magdy <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, July 1, 2020 10:44 AM
To: Cherry Ann Binondo <[email-masked]<mailto:[email-masked]>>
Cc: Denmark A <[email-masked]<mailto:[email-masked]>>; Akash Himthani <[email-masked]<mailto:[email-masked]>>; Vipin Varunny <[email-masked]<mailto:[email-masked]>>; Sreekanth Chiyyarath <[email-masked]<mailto:[email-masked]>>; customer care <[email-masked]<mailto:[email-masked]>>; Returns.fc <[email-masked]<mailto:[email-masked]>>; Alina D'Souza <[email-masked]<mailto:[email-masked]>>; Samran Iftikhar <[email-masked]<mailto:[email-masked]>>; Michael Rolle <[email-masked]<mailto:[email-masked]>>; Mark Anthony Laraga <[email-masked]<mailto:[email-masked]>>; Kenneth Nwaso <[email-masked]<mailto:[email-masked]>>
Subject: Re: Order # 600836287 // BLUOBND-M700-B5 // Black+Decker - 300w Bowl And Stand Mixer - White // Defective

@Denmark A<mailto:[email-masked]> ..What is the update here?

On Tue, Jun 30, 2020 at 5:56 PM Cherry Ann Binondo <[email-masked]<mailto:[email-masked]>> wrote:
Dear Denmark,
Please find below location and contact person.

Junaid / Ibrahim
Ideal Star Workshop Equipment Trading L.L.C
T  +971 4 3474160 M +971 050-4555189
P. O. Box 37116, Al Quoz Ind.No3, Dubai, U.A.E
Location: https://goo.gl/maps/iTn1tU9zooG2

Thanks,
Cherry

From: Denmark A <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, June 30, 2020 4:09 PM
To: Cherry Ann Binondo <[email-masked]<mailto:[email-masked]>>
Cc: Akash Himthani <[email-masked]<mailto:[email-masked]>>; Vipin Varunny <[email-masked]<mailto:[email-masked]>>; Sreekanth Chiyyarath <[email-masked]<mailto:[email-masked]>>; customer care <[email-masked]<mailto:[email-masked]>>; Returns.fc <[email-masked]<mailto:[email-masked]>>; Alina D'Souza <[email-masked]<mailto:[email-masked]>>; Samran Iftikhar <[email-masked]<mailto:[email-masked]>>; Michael Rolle <[email-masked]<mailto:[email-masked]>>; Mark Anthony Laraga <[email-masked]<mailto:[email-masked]>>; Kenneth Nwaso <[email-masked]<mailto:[email-masked]>>; Mohamed Magdy <[email-masked]<mailto:[email-masked]>>
Subject: Re: Order # 600836287 // BLUOBND-M700-B5 // Black+Decker - 300w Bowl And Stand Mixer - White // Defective

Dear Cherry,

Could you please share with us your complete service center and contact person.

Regards,
Den mark

On Sun, Jun 28, 2020 at 3:37 PM Cherry Ann Binondo <[email-masked]<mailto:[email-masked]>> wrote:
Dear Denmark,
Please send to service center directly.
Thanks,
Cherry

From: Denmark A <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, June 28, 2020 1:05 PM
To: Cherry Ann Binondo <[email-masked]<mailto:[email-masked]>>
Cc: Akash Himthani <[email-masked]<mailto:[email-masked]>>; Vipin Varunny <[email-masked]<mailto:[email-masked]>>; Sreekanth Chiyyarath <[email-masked]<mailto:[email-masked]>>; customer care <[email-masked]<mailto:[email-masked]>>; Returns.fc <[email-masked]<mailto:[email-masked]>>; Alina D'Souza <[email-masked]<mailto:[email-masked]>>; Samran Iftikhar <[email-masked]<mailto:[email-masked]>>; Michael Rolle <[email-masked]<mailto:[email-masked]>>; Mark Anthony Laraga <[email-masked]<mailto:[email-masked]>>; Kenneth Nwaso <[email-masked]<mailto:[email-masked]>>; Mohamed Magdy <[email-masked]<mailto:[email-masked]>>
Subject: Re: Order # 600836287 // BLUOBND-M700-B5 // Black+Decker - 300w Bowl And Stand Mixer - White // Defective

Dear Cherry,

Please find the attached Sales Invoice for your reference.

Regards,
Den mark

On Thu, Jun 25, 2020 at 5:35 PM Cherry Ann Binondo <[email-masked]<mailto:[email-masked]>> wrote:
Dear Denmark,
Please send invoice and clarify the issue.
Thanks,
Cherry

From: Denmark A <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, June 25, 2020 5:29 PM
To: Akash Himthani <[email-masked]<mailto:[email-masked]>>; Cherry Ann Binondo <[email-masked]<mailto:[email-masked]>>; Nikhil Kumar <[email-masked]<mailto:[email-masked]>>; Rais Ahmad <[email-masked]<mailto:[email-masked]>>; Pramod Kumar Kottuvala <[email-masked]<mailto:[email-masked]>>; Vipin Varunny <[email-masked]<mailto:[email-masked]>>; Amanpreet Singh <[email-masked]<mailto:[email-masked]>>
Cc: customer care <[email-masked]<mailto:[email-masked]>>; Returns.fc <[email-masked]<mailto:[email-masked]>>; Alina D'Souza <[email-masked]<mailto:[email-masked]>>; Samran Iftikhar <[email-masked]<mailto:[email-masked]>>; Michael Rolle <[email-masked]<mailto:[email-masked]>>; Mark Anthony Laraga <[email-masked]<mailto:[email-masked]>>; Kenneth Nwaso <[email-masked]<mailto:[email-masked]>>
Subject: Order # 600836287 // BLUOBND-M700-B5 // Black+Decker - 300w Bowl And Stand Mixer - White // Defective

Dear Vendor,

Please see the below customer complaint and allow us to send the item back to you for your further evaluation.

Reason of return: Black+Decker - 300w Bowl And Stand Mixer - White it is not working

We appreciate your support in this matter, Thank you.

Regards,
Den mark

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[https://docs.google.com/uc?export=download&id=1TwUxdQbyHTEAxJzda671iN8kTIlakz2V&revid=0B5lLaTdeDvqARW1pLzZCQ0tKcXp4aGM2TnQ5Uk44Q2gwanFNPQ]

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Regards,

Angeli Fontillas
Customer Care Representative
p:  +971 (0)4 4339455   Ext 1324 │ e: [email-masked]<mailto:[email-masked]> │ w: www.mumzworld.com<http://www.mumzworld.com/>
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO Box 500245, Dubai, UAE