Subject: Re: Reward Points - 600855529
From: Mary Anne Agapito <[email-masked]>
To: Pradeep M <[email-masked]>, Amr Abed <[email-masked]>, Sara Ahmed <[email-masked]>, Dhanasekar Pandi <[email-masked]>
Cc: customer care <[email-masked]>, Angeli Fontillas <[email-masked]>
Date: Sun, 5 Jul 2020 08:34:01 +0400
List-Id: <ccteam.mumzworld.com>

Hi Team,

Any update on this, please?

Thank you
Warm Regards,

*Mary Anne Agapito*
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
 www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE

On Wed, Jul 1, 2020 at 9:30 AM Mary Anne Agapito <[email-masked]>
wrote:

> Hi Team,
>
> May we have an update on this, please?
>
> Thank you
> Warm Regards,
>
> *Mary Anne Agapito*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
> w: www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
>
> On Sun, Jun 28, 2020 at 9:28 AM Mary Anne Agapito <[email-masked]>
> wrote:
>
>> Hi Team,
>>
>> A gentle reminder on the above request.
>>
>> Thank you
>> Warm Regards,
>>
>> *Mary Anne Agapito*
>> Customer Care Representative
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>  w: www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>>
>> On Sat, Jun 27, 2020 at 10:01 AM Mary Anne Agapito <
>> [email-masked]> wrote:
>>
>>> Hi Team,
>>>
>>> Kindly advise, the customer keeps on following up.
>>>
>>> Thank you
>>> Warm Regards,
>>>
>>> *Mary Anne Agapito*
>>> Customer Care Representative
>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>> │ w: www.mumzworld.com
>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>>> PO Box 500245, Dubai, UAE
>>>
>>>
>>>
>>> On Tue, Jun 23, 2020 at 10:43 AM Angeli Fontillas <[email-masked]>
>>> wrote:
>>>
>>>> Hello Team,
>>>>
>>>> May we have an update on this please?
>>>>
>>>> Customer is following up.
>>>>
>>>> Thank you.
>>>>
>>>> On Wed, 17 Jun 2020 at 19:57, Mary Anne Agapito <[email-masked]>
>>>> wrote:
>>>>
>>>>> Hi Team,
>>>>>
>>>>> May we have an update on this please?
>>>>>
>>>>> Thank you
>>>>> Warm Regards,
>>>>>
>>>>> *Mary Anne Agapito*
>>>>> Customer Care Representative
>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>> District, PO Box 500245, Dubai, UAE
>>>>>
>>>>>
>>>>>
>>>>> On Mon, Jun 1, 2020 at 2:37 PM Samiya Sheikh <[email-masked]>
>>>>> wrote:
>>>>>
>>>>>> Hi Team
>>>>>>
>>>>>> Kindly update urgently.
>>>>>>
>>>>>> Regarsd
>>>>>>
>>>>>> On Thu, May 28, 2020 at 9:47 AM Sara Ahmed <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>>> Looping Pradeep to assist
>>>>>>>
>>>>>>> On Thu, 28 May 2020 at 08:59, Mary Anne Agapito <
>>>>>>> [email-masked]> wrote:
>>>>>>>
>>>>>>>> Hi Sara and Amr,
>>>>>>>>
>>>>>>>> The customer earned 5768 points when the above order was placed,
>>>>>>>> however, when she checked her balance it's just 132.
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> She wants to place another order with the points that she earned
>>>>>>>> but was surprised on the remaining balance.
>>>>>>>>
>>>>>>>> May we ask why?
>>>>>>>>
>>>>>>>> Please advise. Thank you
>>>>>>>> Warm Regards,
>>>>>>>>
>>>>>>>> *Mary Anne Agapito*
>>>>>>>> Customer Care Representative
>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>
>>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> --
>>>>>>>
>>>>>>> *Sara Ahmed*
>>>>>>>
>>>>>>> Head of Technology
>>>>>>>
>>>>>>> e: [email-masked] <[email-masked]> │ w: www.mumzworld.com
>>>>>>>
>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>
>>>>>>>
>>>>>>>
>>>>
>>>> --
>>>> *Regards,*
>>>>
>>>> *Angeli Fontillas*
>>>> Customer Care Representative
>>>> p:  +971 (0)4 4339455   Ext 1324 │ e: [email-masked]
>>>> <[email-masked]> │ w: www.mumzworld.com
>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>> District, PO Box 500245, Dubai, UAE
>>>>
>>>>
>>>