Subject: Re: 100132294- Cancellation
From: Mary Anne Agapito <[email-masked]>
To: Hussain Firoz Miyagamwala <[email-masked]>
Cc: Ronald Gaviola <[email-masked]>, Michaela Manibo <[email-masked]>, customer care <[email-masked]>, lastmile <[email-masked]>, Denmark A <[email-masked]>, "Returns.fc" <[email-masked]>
Date: Sun, 5 Jul 2020 08:33:05 +0400
List-Id: <ccteam.mumzworld.com>

Hi Hussain,

May we have an update on this, please?

There is one item you have missed and it also needs the CRA.

Please create the CRA for - *PST-VT80-166603*

Need your urgent attention. Thank you
Warm Regards,

*Mary Anne Agapito*
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
 www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE

On Wed, Jul 1, 2020 at 9:22 AM Mary Anne Agapito <[email-masked]>
wrote:

> Hi Hussain,
>
> Please create the CRA asap.
>
> We need to raise a refund.
>
> Thank you
> Warm Regards,
>
> *Mary Anne Agapito*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
> w: www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
>
> On Sat, Jun 27, 2020 at 4:51 PM Mary Anne Agapito <[email-masked]>
> wrote:
>
>> Hi Hussain,
>>
>> As per the record, t was you who created the CRA for this order on
>>
>>
>> There is one item you have missed and it also needs the CRA.
>>
>> Please create the CRA for - *PST-VT80-166603*
>>
>> The customer keeps on following up on refund and we are unable to
>> initiate because of this one item.
>>
>> Awaiting your reply. Thank you
>> Warm Regards,
>>
>> *Mary Anne Agapito*
>> Customer Care Representative
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>  w: www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>>
>> On Fri, Jun 26, 2020 at 6:59 PM Mary Anne Agapito <[email-masked]>
>> wrote:
>>
>>> Hi Denmark,
>>>
>>> As per our conversation, the item mentioned above is not there, hence,
>>> it has not been included on the CRA.
>>>
>>> Is there anyway we could trace who created the CRA and received it?
>>>
>>> Please assist. This is long overdue.
>>> Warm Regards,
>>>
>>> *Mary Anne Agapito*
>>> Customer Care Representative
>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>> │ w: www.mumzworld.com
>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>>> PO Box 500245, Dubai, UAE
>>>
>>>
>>>
>>> On Fri, Jun 19, 2020 at 1:14 PM Mary Anne Agapito <
>>> [email-masked]> wrote:
>>>
>>>> Hi Team,
>>>>
>>>> A gentle reminder on the above.
>>>>
>>>> Thank you
>>>> Warm Regards,
>>>>
>>>> *Mary Anne Agapito*
>>>> Customer Care Representative
>>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>>>  │ w: www.mumzworld.com
>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>> District, PO Box 500245, Dubai, UAE
>>>>
>>>>
>>>>
>>>> On Wed, Jun 17, 2020 at 6:58 PM Mary Anne Agapito <
>>>> [email-masked]> wrote:
>>>>
>>>>> Hi Team,
>>>>>
>>>>> One item has been missed when CRA (CRAKTM6408) was created.
>>>>>
>>>>> Please update to initiate the refund.
>>>>>
>>>>> Thank you
>>>>> Warm Regards,
>>>>>
>>>>> *Mary Anne Agapito*
>>>>> Customer Care Representative
>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>> District, PO Box 500245, Dubai, UAE
>>>>>
>>>>>
>>>>>
>>>>> On Fri, Jun 12, 2020 at 4:51 PM Mary Anne Agapito <
>>>>> [email-masked]> wrote:
>>>>>
>>>>>> Hi Team,
>>>>>>
>>>>>> The CRA created was incomplete. There is one item that was missed.
>>>>>>
>>>>>> 100132294 PST-VT80-166603
>>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=472178> VTech
>>>>>> - Tiny Tot Driver
>>>>>>
>>>>>> Please update the CRA to initiate a refund. Also, pls advise when
>>>>>> done.
>>>>>>
>>>>>> Thank you
>>>>>> Warm Regards,
>>>>>>
>>>>>> *Mary Anne Agapito*
>>>>>> Customer Care Representative
>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>
>>>>>>
>>>>>>
>>>>>> On Wed, May 13, 2020 at 12:20 PM Reports Wimo <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>>> Dear Ronald,
>>>>>>>
>>>>>>> Well noted.
>>>>>>> We will return the shipment as soon as possible.
>>>>>>>
>>>>>>> *Naveed Hussain – *Customer Happiness Executive
>>>>>>>
>>>>>>>
>>>>>>> *T*: +971-800 2465 *|* *M: *+971-58 3059811
>>>>>>> *@:* [email-masked] *W*: www.wimoapp.com
>>>>>>> *A:* https://goo.gl/maps/jAXHsETNka79GCxXA
>>>>>>>
>>>>>>>
>>>>>>> On Wed, May 13, 2020 at 11:52 AM Ronald Gaviola <
>>>>>>> [email-masked]> wrote:
>>>>>>>
>>>>>>>> @Reports WimoShip <[email-masked]> Naveed.
>>>>>>>>
>>>>>>>> FYA- 1013000037958
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> Regards,
>>>>>>>> Ronald
>>>>>>>>
>>>>>>>>
>>>>>>>> On Wed, May 13, 2020 at 10:56 AM Hussain Firoz Miyagamwala <
>>>>>>>> [email-masked]> wrote:
>>>>>>>>
>>>>>>>>> This from Dubai, Please check with Ronald
>>>>>>>>>
>>>>>>>>> @Ronald Gaviola <[email-masked]> FYI
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> On Sun, May 10, 2020 at 11:40 AM Michaela Manibo <
>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>
>>>>>>>>>> Hi team,
>>>>>>>>>>
>>>>>>>>>> Please advise courier to get this order returned ASAP.  Customer
>>>>>>>>>> cannot receive and is waiting for the refund.
>>>>>>>>>>
>>>>>>>>>> Thanks!
>>>>>>>>>>
>>>>>>>>>>