Subject: RE: Order #600905419 // Sku :BK-ART826-144 // Name :Cam Matic Stroller - Pink // Wrong color received
From: "Mari Ibasan \(CW.Accounts\)" <[email-masked]>
To: "'Angeli Fontillas'" <[email-masked]>, "'Catalogue Data'" <[email-masked]>
Cc: "'customer care'" <[email-masked]>, "'Returns.fc'" <[email-masked]>, "'Alina D'Souza'" <[email-masked]>, "'Kenneth Nwaso'" <[email-masked]>, "'Mark Anthony Laraga'" <[email-masked]>, "'Michael Rolle'" <[email-masked]>, "'Denmark A'" <[email-masked]>
Date: Sat, 4 Jul 2020 17:07:24 +0400
List-Id: <ccteam.mumzworld.com>

This is OOS. Tentative 30days.

 

From: Angeli Fontillas <[email-masked]> 
Sent: Saturday, July 4, 2020 12:16 PM
To: Mari Ibasan (CW.Accounts) <[email-masked]>; Catalogue Data <[email-masked]>
Cc: customer care <[email-masked]>; Returns.fc <[email-masked]>; Alina D'Souza <[email-masked]>; Kenneth Nwaso <[email-masked]>; Mark Anthony Laraga <[email-masked]>; Michael Rolle <[email-masked]>; Denmark A <[email-masked]>
Subject: Re: Order #600905419 // Sku :BK-ART826-144 // Name :Cam Matic Stroller - Pink // Wrong color received

Hello Mari,

May we know if the color below will be available anytime soon as the customer is insisting to have it as this is what she saw on the website or this is a wrong image in the website?

https://www.mumzworld.com/en/cam-matic-stroller-pink 

 

If you only have the dark pink available,  is it the same color that the customer received or kindly share with us the photo so we can offer it to the customer. 

Thank you. 

 

 

On Wed, 1 Jul 2020 at 15:42, Denmark A <[email-masked] <mailto:[email-masked]> > wrote:

@Alina D'Souza <mailto:[email-masked]>  @customer care <mailto:[email-masked]>  Please inform the customer regarding the available color stock of the vendor. 

Regards, 

Den mark

On Wed, Jul 1, 2020 at 3:26 PM Mari Ibasan (CW.Accounts) <[email-masked] <mailto:[email-masked]> > wrote:

We have only one color of the item and its dark pink. Please inform your customer.

From: Denmark A <[email-masked]> 
Sent: Wednesday, July 1, 2020 3:14 PM
To: Mari Ibasan (CW.Accounts) <[email-masked] <mailto:[email-masked]> >
Cc: customer care <[email-masked] <mailto:[email-masked]> >; Returns.fc <[email-masked] <mailto:[email-masked]> >; Alina D'Souza <[email-masked] <mailto:[email-masked]> >; Kenneth Nwaso <[email-masked] <mailto:[email-masked]> >; Mark Anthony Laraga <[email-masked] <mailto:[email-masked]> >; Michael Rolle <[email-masked] <mailto:[email-masked]> >
Subject: Re: Order #600905419 // Sku :BK-ART826-144 // Name :Cam Matic Stroller - Pink // Wrong color received

Dear Mari, 

Item is with us please see the photo attached. 

 

Regards, 

On Wed, Jul 1, 2020 at 3:07 PM Mari Ibasan (CW.Accounts) <[email-masked] <mailto:[email-masked]> > wrote:

Dear Denmark,

Where is the item? We are asking any video or more images of the item please. I can see its dark pink received by your customer.

From: Denmark A <[email-masked] <mailto:[email-masked]> > 
Sent: Wednesday, July 1, 2020 2:05 PM
To: Mari Ibasan (CW.Accounts) <[email-masked] <mailto:[email-masked]> >
Cc: customer care <[email-masked] <mailto:[email-masked]> >; Returns.fc <[email-masked] <mailto:[email-masked]> >; Alina D'Souza <[email-masked] <mailto:[email-masked]> >; Kenneth Nwaso <[email-masked] <mailto:[email-masked]> >; Mark Anthony Laraga <[email-masked] <mailto:[email-masked]> >; Michael Rolle <[email-masked] <mailto:[email-masked]> >
Subject: Re: Order #600905419 // Sku :BK-ART826-144 // Name :Cam Matic Stroller - Pink // Wrong color received

Dear mari, 

Customer ordered pink but she received red. 

 

Regards, 

Den mark 

On Wed, Jul 1, 2020 at 1:40 PM Mari Ibasan (CW.Accounts) <[email-masked] <mailto:[email-masked]> > wrote:

Dear Team,

What do you mean wrong receive?. Please check below the image of the item. We need the full video of the item received by your customer. The photo you send is not enough to identify the item.

 

 

From: Denmark A <[email-masked] <mailto:[email-masked]> > 
Sent: Wednesday, July 1, 2020 9:45 AM
To: Mari Ibasan (CW.Accounts) <[email-masked] <mailto:[email-masked]> >
Cc: customer care <[email-masked] <mailto:[email-masked]> >; Returns.fc <[email-masked] <mailto:[email-masked]> >; Alina D'Souza <[email-masked] <mailto:[email-masked]> >; Kenneth Nwaso <[email-masked] <mailto:[email-masked]> >; Mark Anthony Laraga <[email-masked] <mailto:[email-masked]> >; Michael Rolle <[email-masked] <mailto:[email-masked]> >
Subject: Re: Order #600905419 // Sku :BK-ART826-144 // Name :Cam Matic Stroller - Pink // Wrong color received

Dear Vendor,

POMUMZ_DXB217617 

Regards, 

Den mark 

On Tue, Jun 30, 2020 at 4:59 PM Mari Ibasan (CW.Accounts) <[email-masked] <mailto:[email-masked]> > wrote:

Under which PO please

From: Denmark A <[email-masked] <mailto:[email-masked]> > 
Sent: Tuesday, June 30, 2020 3:07 PM
To: Mari Ibasan (CW.Accounts) <[email-masked] <mailto:[email-masked]> >
Cc: customer care <[email-masked] <mailto:[email-masked]> >; Returns.fc <[email-masked] <mailto:[email-masked]> >; Alina D'Souza <[email-masked] <mailto:[email-masked]> >; Kenneth Nwaso <[email-masked] <mailto:[email-masked]> >; Mark Anthony Laraga <[email-masked] <mailto:[email-masked]> >; Michael Rolle <[email-masked] <mailto:[email-masked]> >
Subject: Order #600905419 // Sku :BK-ART826-144 // Name :Cam Matic Stroller - Pink // Wrong color received

Dear Vendor,

Please see the below customer complaint and allow us to send the item back to you for your further evaluation. 

Return Reason:wrong_item_received
Comments :You send me wrong item, please come collect asap  

 

We appreciate your support in this matter, Thank you. 

Regards,

Den mark 

 

-- 

Regards,

Angeli Fontillas
Customer Care Representative
p:  +971 (0)4 4339455   Ext 1324 │ e: angeli <mailto:[email-masked]> @mumzworld.com │ w:  <http://www.mumzworld.com/> www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO Box 500245, Dubai, UAE

  <https://mail.google.com/mail/u/1/?ui=2&ik=200e67e08e&view=fimg&th=159784c3b91cc9e8&attid=0.1&disp=emb&realattid=ii_1562a22ad936cd8e&attbid=ANGjdJ8g33JqCyE7u9mAwwTP9XetI1ISnotSqBNGSXaHkC1IObtPwYS2D1AaUC082lqIe00wjkIAE18Mnh83525zeyaPtrnB3o6_5B0PPNQodz5PPI9_>