Subject: Re: Order #600891633 // Sku :RHT-BSM-0153 // Name :Bissell - Pet Hair Eraser Turbo // Damaged
From: Denmark A <[email-masked]>
To: Wendell Peji <[email-masked]>
Cc: customer care <[email-masked]>, Support <[email-masked]>, Amir <[email-masked]>, Sales <[email-masked]>, Mohamed Magdy <[email-masked]>
Date: Sat, 4 Jul 2020 15:27:54 +0400
List-Id: <ccteam.mumzworld.com>

Dear Wendell,

Please find the attached VRA copy for your reference and issue us a
credit note.

Regards,

Den mark

On Sat, Jul 4, 2020 at 1:34 PM Wendell Peji <[email-masked]>
wrote:

> HI Den Mark,
>
>
>
> Good afternoon.
>
> Could you please forward your location so I could pass to our driver?
>
>
>
> Thank you.
>
> Warm Regards,
>
> *Wendell*
>
> BISSELL Service Coordinator
> [email-masked]
>
> Tel No +971 52 600 2623 | Whatsapp +971 56 896 8788
>
>  <https://htmlsig.com/t/000001ET4ZNB>
>
> *Ridge Household Trading LLC*
> +971 6 538 6169
> Warehouse 10 & 11, Industrial Area 13
> Sharjah, UAE | PO Box 81202
> www.ridgegroupme.com
>
>
>
> This message is confidential. It may also be privileged or otherwise
> protected by work product immunity or other legal rules. If you have
> received it by mistake, please let us know by e-mail reply and delete it
> from your system; you may not copy this message or disclose its contents to
> anyone. Please send us by fax any message containing deadlines as incoming
> e-mails are not screened for response deadlines. The integrity and security
> of this message cannot be guaranteed on the Internet.
>
>
>
> *From:* Denmark A <[email-masked]>
> *Sent:* Saturday, July 4, 2020 9:10 AM
> *To:* Wendell Peji <[email-masked]>
> *Cc:* customer care <[email-masked]>; Support <
> [email-masked]>; Amir <[email-masked]>; Sales <
> [email-masked]>; Mohamed Magdy <[email-masked]>
> *Subject:* Re: Order #600891633 // Sku :RHT-BSM-0153 // Name :Bissell -
> Pet Hair Eraser Turbo // Damaged
>
>
>
> Dear Wendell,
>
>
>
> Please update.
>
>
>
> Regards,
>
> Den mark
>
>
>
> On Thu, Jul 2, 2020 at 8:55 AM Mohamed Magdy <[email-masked]>
> wrote:
>
> Hello Wendell,
>
>
>
> Any update please?
>
>
>
> Thanks
>
>
>
> On Tue, Jun 30, 2020 at 4:24 PM Wendell Peji <
> [email-masked]> wrote:
>
> Dear Team,
>
>
>
> Good afternoon.
>
> New spare part is coming this week, maximum Thursday. Once received, we
> will deliver the spare part to your location.
>
>
>
> Please bear with us until then.
>
>
>
> Thank you.
>
> Warm Regards,
>
> *Wendell*
>
> BISSELL Service Coordinator
> [email-masked]
>
> Tel No +971 52 600 2623 | Whatsapp +971 56 896 8788
>
> <https://htmlsig.com/t/000001ET4ZNB>
> <https://htmlsig.com/t/000001ET4ZNB> <https://htmlsig.com/t/000001ET4ZNB>
>
> *Ridge Household Trading LLC*
> +971 6 538 6169
> Warehouse 10 & 11, Industrial Area 13
> Sharjah, UAE | PO Box 81202
> www.ridgegroupme.com
>
>
>
> This message is confidential. It may also be privileged or otherwise
> protected by work product immunity or other legal rules. If you have
> received it by mistake, please let us know by e-mail reply and delete it
> from your system; you may not copy this message or disclose its contents to
> anyone. Please send us by fax any message containing deadlines as incoming
> e-mails are not screened for response deadlines. The integrity and security
> of this message cannot be guaranteed on the Internet.
>
>
>
> *From:* Denmark A <[email-masked]>
> *Sent:* Tuesday, June 30, 2020 4:19 PM
> *To:* Wendell Peji <[email-masked]>
> *Cc:* customer care <[email-masked]>; Support <
> [email-masked]>; [email-masked]; Amir <
> [email-masked]>; Sales <[email-masked]>
> *Subject:* Re: Order #600891633 // Sku :RHT-BSM-0153 // Name :Bissell -
> Pet Hair Eraser Turbo // Damaged
>
>
>
> Dear Wendell,
>
>
>
> Update us please and deliver replacement.
>
>
>
> Regards,
>
>
>
> On Sun, Jun 28, 2020 at 9:58 AM Wendell Peji <
> [email-masked]> wrote:
>
> Dear Team,
>
>
>
> Good morning.
>
> May we assist you by replacing the handle of the machine from our side so
> we could close this issue in fast manner.
>
>
>
> Please advise when did the customer purchased and received the unit?
>
> Kindly advise also where would you like to receive the replacement handle.
>
>
>
> Thank you.
>
> Warm Regards,
>
> *Wendell*
>
> BISSELL Service Coordinator
> [email-masked]
>
> Tel No +971 52 600 2623 | Whatsapp +971 56 896 8788
>
> <https://htmlsig.com/t/000001ET4ZNB>
> <https://htmlsig.com/t/000001ET4ZNB> <https://htmlsig.com/t/000001ET4ZNB>
>
> *Ridge Household Trading LLC*
> +971 6 538 6169
> Warehouse 10 & 11, Industrial Area 13
> Sharjah, UAE | PO Box 81202
> www.ridgegroupme.com
>
>
>
> This message is confidential. It may also be privileged or otherwise
> protected by work product immunity or other legal rules. If you have
> received it by mistake, please let us know by e-mail reply and delete it
> from your system; you may not copy this message or disclose its contents to
> anyone. Please send us by fax any message containing deadlines as incoming
> e-mails are not screened for response deadlines. The integrity and security
> of this message cannot be guaranteed on the Internet.
>
>
>
> *From:* Sales <[email-masked]>
> *Sent:* Sunday, June 28, 2020 9:49 AM
> *To:* Wendell Peji <[email-masked]>
> *Cc:* Support <[email-masked]>
> *Subject:* FW: Order #600891633 // Sku :RHT-BSM-0153 // Name :Bissell -
> Pet Hair Eraser Turbo // Damaged
>
>
>
> FYR.
>
>
>
> Thanks & Best regards,
>
> Anas Elhadi
>
> *RIDGE Household Trading LLC*
>
> *P.O. Box 81202*
>
> *Industrial Area#13*
>
> *Sharjah, United Arab Emirates*
>
> *Tel: +971-6-5386169*
>
> *Mob: +971-52-6066180*
>
>
>
> The information contained in this electronic message and any attachments
> are intended for specific individuals or entities, and may be confidential,
> proprietary or privileged. If you are not the intended recipient, please
> notify the sender immediately, delete this message and do not disclose,
> distribute or copy it to any third party or otherwise use this message. The
> content Electronic messages are not secure or error free and may contain
> viruses or may be delayed, and the sender is not liable for any of these
> occurrences.
>
>
>
> *From:* Mohamed Magdy <[email-masked]>
> *Sent:* Sunday, June 28, 2020 9:39 AM
> *To:* Denmark A <[email-masked]>
> *Cc:* Amir <[email-masked]>; Sales <
> [email-masked]>; customer care <[email-masked]>;
> Returns.fc <[email-masked]>; Alina D'Souza <[email-masked]>;
> Samran Iftikhar <[email-masked]>
> *Subject:* Re: Order #600891633 // Sku :RHT-BSM-0153 // Name :Bissell -
> Pet Hair Eraser Turbo // Damaged
>
>
>
> @Vendor....Please if the we didnt receive the reply from your end we will
> accept the item and you need to provide us with a credit note
>
>
>
>
>
> On Sat, Jun 27, 2020 at 11:51 AM Denmark A <[email-masked]> wrote:
>
> Dear Vendor,
>
>
>
> Please update.
>
>
>
> Regards,
>
> Den mark
>
>
>
> On Mon, Jun 22, 2020 at 8:10 AM Denmark A <[email-masked]> wrote:
>
> Dear Vendor,
>
>
>
> Please respond.
>
>
>
> Regards,
>
>
>
> On Sun, Jun 21, 2020 at 2:38 PM Denmark A <[email-masked]> wrote:
>
> Dear Vendor,
>
>
>
> Please see the below customer complaint and allow us to send the item back
> to you for your further evaluation.
>
>
>
> Return Reason:received_damaged_not_as_new
> Comments :Broken piece
>
>
>
> We appreciate your support in this matter, Thank you.
>
>
>
> Regards,
>
> Den mark
>
>
>
>
> --
>
>
>
>
>
> --
>
>
>