Subject: Re: Product inquiry - 600908076// SBF-SN_MK_S5
From: Mostafa saad <[email-masked]>
To: Mary Anne Agapito <[email-masked]>
Cc: "Outbound.fc" <[email-masked]>, Mohit Caleb <[email-masked]>, Syed Yakoob <[email-masked]>, "Alina D'Souza" <[email-masked]>, Karthik Sankar <[email-masked]>, "Returns.fc" <[email-masked]>, customer care <[email-masked]>, lastmile <[email-masked]>, Eugene Mugisa <[email-masked]>, Denmark A <[email-masked]>
Date: Sat, 4 Jul 2020 12:35:37 +0400
List-Id: <ccteam.mumzworld.com>

Hello Mary

The order with the driver to deliver it today to the customer

Regards
Mostafa Saad

On Fri, Jul 3, 2020 at 7:02 PM Mary Anne Agapito <[email-masked]>
wrote:

> Hi  Team,
>
> Apologies, I forgot.
>
> Please ensure the set that will be given will be the same as what
> was shown on the website
>
>
> Thank you again
> Warm Regards,
>
> *Mary Anne Agapito*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
> w: www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
>
> On Fri, Jul 3, 2020 at 6:57 PM Mary Anne Agapito <[email-masked]>
> wrote:
>
>> Hi Team,
>>
>> As mentioned above, the vendor will replace the wrong item on Sunday,
>> thus, new order has been created.
>>
>> 600914975
>>
>> @Mostafa saad <[email-masked]> @lastmile
>> <[email-masked]> - please ensure to inform the driver to collect
>> the wrong item when the new order arrives.
>> The customer is already aware that he needs to hand it over.
>>
>> Thank you for your usual assistance.
>> Warm Regards,
>>
>> *Mary Anne Agapito*
>> Customer Care Representative
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>  w: www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>>
>> On Fri, Jul 3, 2020 at 6:40 PM Mary Anne Agapito <[email-masked]>
>> wrote:
>>
>>> Hi Nitin,
>>>
>>> Thank you for your reply.
>>>
>>> We will provide another replacement.
>>>
>>> Warm Regards,
>>>
>>> *Mary Anne Agapito*
>>> Customer Care Representative
>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>> │ w: www.mumzworld.com
>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>>> PO Box 500245, Dubai, UAE
>>>
>>>
>>>
>>> On Fri, Jul 3, 2020 at 1:31 PM Nitin Jain <[email-masked]>
>>> wrote:
>>>
>>>> Yes Mary
>>>> It’s disposable .
>>>> You can take one pc from your stock and send to customer ASAP . Sunday
>>>> we can send one replacement as well
>>>>
>>>> Thanks
>>>> Nitin
>>>>
>>>> On Fri, Jul 3, 2020 at 9:40 AM Mary Anne Agapito <
>>>> [email-masked]> wrote:
>>>>
>>>>> Hi Nitin,
>>>>>
>>>>> Yes, we do have plenty of stocks in the warehouse.
>>>>>
>>>>> One more thing, this is a disposable type of face mask, right?
>>>>>
>>>>> Thank you
>>>>> Warm Regards,
>>>>>
>>>>> *Mary Anne Agapito*
>>>>> Customer Care Representative
>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>> District, PO Box 500245, Dubai, UAE
>>>>>
>>>>>
>>>>>
>>>>> On Fri, Jul 3, 2020 at 9:33 AM Nitin Jain <[email-masked]>
>>>>> wrote:
>>>>>
>>>>>> Hi Mary
>>>>>> No need reorder
>>>>>> If you have this in your warehouse , pls let me know. We can send one
>>>>>> pc to your warehouse on Sunday during next delivery and replace
>>>>>>
>>>>>> Nitin
>>>>>>
>>>>>> On Fri, Jul 3, 2020 at 9:12 AM Mary Anne Agapito <
>>>>>> [email-masked]> wrote:
>>>>>>
>>>>>>> Hi Nitin,
>>>>>>>
>>>>>>> Good Day!
>>>>>>>
>>>>>>> May I just ask if you still need a new PO so I could reorder it or
>>>>>>> we can just exchange it with another item?
>>>>>>>
>>>>>>> Please advise. Thank you
>>>>>>> Warm Regards,
>>>>>>>
>>>>>>> *Mary Anne Agapito*
>>>>>>> Customer Care Representative
>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> On Thu, Jul 2, 2020 at 4:27 PM Mary Anne Agapito <
>>>>>>> [email-masked]> wrote:
>>>>>>>
>>>>>>>> Hi Nitin,
>>>>>>>>
>>>>>>>> Thank you for your usual assistance.
>>>>>>>>
>>>>>>>> @Returns.fc <[email-masked]> @Alina D'Souza
>>>>>>>> <[email-masked]>  - please arrange the collection.
>>>>>>>>
>>>>>>>> Warm Regards,
>>>>>>>>
>>>>>>>> *Mary Anne Agapito*
>>>>>>>> Customer Care Representative
>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> On Thu, Jul 2, 2020 at 1:50 PM Nitin Jain <[email-masked]>
>>>>>>>> wrote:
>>>>>>>>
>>>>>>>>> Hi Mary
>>>>>>>>> Yes, we can change it. There are few pcs only in old stock, which
>>>>>>>>> were assorted and now its fixed color stock, same as shown in website.
>>>>>>>>> Pls send and ask to change same time.
>>>>>>>>> Nitin
>>>>>>>>>
>>>>>>>>> On Thu, Jul 2, 2020 at 1:35 PM Mary Anne Agapito <
>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>
>>>>>>>>>> Hi Nitin,
>>>>>>>>>>
>>>>>>>>>> How are you?
>>>>>>>>>>
>>>>>>>>>> Is the subject item comes in assorted colors?
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> The customer received 4 pinks out of 5. All of his kids are boys.
>>>>>>>>>>
>>>>>>>>>> Is there any way we could exchange it?
>>>>>>>>>>
>>>>>>>>>> Please advise. Thank you
>>>>>>>>>> Warm Regards,
>>>>>>>>>>
>>>>>>>>>> *Mary Anne Agapito*
>>>>>>>>>> Customer Care Representative
>>>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> --
>>>>>>>>> Regards
>>>>>>>>> Nitin Jain
>>>>>>>>>
>>>>>>>> --
>>>>>> Regards Nitin Jain
>>>>>>
>>>>> --
>>>> Regards Nitin Jain
>>>>
>>>