Subject: Re: Product inquiry - 600908076// SBF-SN_MK_S5
From: Mary Anne Agapito <[email-masked]>
To: "Outbound.fc" <[email-masked]>, Mohit Caleb <[email-masked]>, Syed Yakoob <[email-masked]>
Cc: "Alina D'Souza" <[email-masked]>, Karthik Sankar <[email-masked]>, "Returns.fc" <[email-masked]>, customer care <[email-masked]>, lastmile <[email-masked]>, Eugene Mugisa <[email-masked]>, Mostafa saad <[email-masked]>, Denmark A <[email-masked]>
Date: Fri, 3 Jul 2020 19:01:49 +0400
List-Id: <ccteam.mumzworld.com>

Hi  Team,

Apologies, I forgot.

Please ensure the set that will be given will be the same as what
was shown on the website

Thank you again
Warm Regards,

*Mary Anne Agapito*
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
 www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE

On Fri, Jul 3, 2020 at 6:57 PM Mary Anne Agapito <[email-masked]>
wrote:

> Hi Team,
>
> As mentioned above, the vendor will replace the wrong item on Sunday,
> thus, new order has been created.
>
> 600914975
>
> @Mostafa saad <[email-masked]> @lastmile <[email-masked]> -
> please ensure to inform the driver to collect the wrong item when the new
> order arrives.
> The customer is already aware that he needs to hand it over.
>
> Thank you for your usual assistance.
> Warm Regards,
>
> *Mary Anne Agapito*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
> w: www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
>
> On Fri, Jul 3, 2020 at 6:40 PM Mary Anne Agapito <[email-masked]>
> wrote:
>
>> Hi Nitin,
>>
>> Thank you for your reply.
>>
>> We will provide another replacement.
>>
>> Warm Regards,
>>
>> *Mary Anne Agapito*
>> Customer Care Representative
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>  w: www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>>
>> On Fri, Jul 3, 2020 at 1:31 PM Nitin Jain <[email-masked]>
>> wrote:
>>
>>> Yes Mary
>>> It’s disposable .
>>> You can take one pc from your stock and send to customer ASAP . Sunday
>>> we can send one replacement as well
>>>
>>> Thanks
>>> Nitin
>>>
>>> On Fri, Jul 3, 2020 at 9:40 AM Mary Anne Agapito <[email-masked]>
>>> wrote:
>>>
>>>> Hi Nitin,
>>>>
>>>> Yes, we do have plenty of stocks in the warehouse.
>>>>
>>>> One more thing, this is a disposable type of face mask, right?
>>>>
>>>> Thank you
>>>> Warm Regards,
>>>>
>>>> *Mary Anne Agapito*
>>>> Customer Care Representative
>>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>>>  │ w: www.mumzworld.com
>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>> District, PO Box 500245, Dubai, UAE
>>>>
>>>>
>>>>
>>>> On Fri, Jul 3, 2020 at 9:33 AM Nitin Jain <[email-masked]>
>>>> wrote:
>>>>
>>>>> Hi Mary
>>>>> No need reorder
>>>>> If you have this in your warehouse , pls let me know. We can send one
>>>>> pc to your warehouse on Sunday during next delivery and replace
>>>>>
>>>>> Nitin
>>>>>
>>>>> On Fri, Jul 3, 2020 at 9:12 AM Mary Anne Agapito <
>>>>> [email-masked]> wrote:
>>>>>
>>>>>> Hi Nitin,
>>>>>>
>>>>>> Good Day!
>>>>>>
>>>>>> May I just ask if you still need a new PO so I could reorder it or we
>>>>>> can just exchange it with another item?
>>>>>>
>>>>>> Please advise. Thank you
>>>>>> Warm Regards,
>>>>>>
>>>>>> *Mary Anne Agapito*
>>>>>> Customer Care Representative
>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>
>>>>>>
>>>>>>
>>>>>> On Thu, Jul 2, 2020 at 4:27 PM Mary Anne Agapito <
>>>>>> [email-masked]> wrote:
>>>>>>
>>>>>>> Hi Nitin,
>>>>>>>
>>>>>>> Thank you for your usual assistance.
>>>>>>>
>>>>>>> @Returns.fc <[email-masked]> @Alina D'Souza
>>>>>>> <[email-masked]>  - please arrange the collection.
>>>>>>>
>>>>>>> Warm Regards,
>>>>>>>
>>>>>>> *Mary Anne Agapito*
>>>>>>> Customer Care Representative
>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> On Thu, Jul 2, 2020 at 1:50 PM Nitin Jain <[email-masked]>
>>>>>>> wrote:
>>>>>>>
>>>>>>>> Hi Mary
>>>>>>>> Yes, we can change it. There are few pcs only in old stock, which
>>>>>>>> were assorted and now its fixed color stock, same as shown in website.
>>>>>>>> Pls send and ask to change same time.
>>>>>>>> Nitin
>>>>>>>>
>>>>>>>> On Thu, Jul 2, 2020 at 1:35 PM Mary Anne Agapito <
>>>>>>>> [email-masked]> wrote:
>>>>>>>>
>>>>>>>>> Hi Nitin,
>>>>>>>>>
>>>>>>>>> How are you?
>>>>>>>>>
>>>>>>>>> Is the subject item comes in assorted colors?
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> The customer received 4 pinks out of 5. All of his kids are boys.
>>>>>>>>>
>>>>>>>>> Is there any way we could exchange it?
>>>>>>>>>
>>>>>>>>> Please advise. Thank you
>>>>>>>>> Warm Regards,
>>>>>>>>>
>>>>>>>>> *Mary Anne Agapito*
>>>>>>>>> Customer Care Representative
>>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>>
>>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> --
>>>>>>>> Regards
>>>>>>>> Nitin Jain
>>>>>>>>
>>>>>>> --
>>>>> Regards Nitin Jain
>>>>>
>>>> --
>>> Regards Nitin Jain
>>>
>>