Subject: Re: Product inquiry - 600908076// SBF-SN_MK_S5
From: Mary Anne Agapito <[email-masked]>
To: "Outbound.fc" <[email-masked]>, Mohit Caleb <[email-masked]>, Syed Yakoob <[email-masked]>
Cc: "Alina D'Souza" <[email-masked]>, Karthik Sankar <[email-masked]>, "Returns.fc" <[email-masked]>, customer care <[email-masked]>, lastmile <[email-masked]>, Eugene Mugisa <[email-masked]>, Mostafa saad <[email-masked]>, Denmark A <[email-masked]>
Date: Fri, 3 Jul 2020 18:57:52 +0400
List-Id: <ccteam.mumzworld.com>

Hi Team,

As mentioned above, the vendor will replace the wrong item on Sunday, thus,
new order has been created.

600914975

@Mostafa saad <[email-masked]> @lastmile <[email-masked]> -
please ensure to inform the driver to collect the wrong item when the new
order arrives.
The customer is already aware that he needs to hand it over.

Thank you for your usual assistance.
Warm Regards,

*Mary Anne Agapito*
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
 www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE

On Fri, Jul 3, 2020 at 6:40 PM Mary Anne Agapito <[email-masked]>
wrote:

> Hi Nitin,
>
> Thank you for your reply.
>
> We will provide another replacement.
>
> Warm Regards,
>
> *Mary Anne Agapito*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
> w: www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
>
> On Fri, Jul 3, 2020 at 1:31 PM Nitin Jain <[email-masked]>
> wrote:
>
>> Yes Mary
>> It’s disposable .
>> You can take one pc from your stock and send to customer ASAP . Sunday we
>> can send one replacement as well
>>
>> Thanks
>> Nitin
>>
>> On Fri, Jul 3, 2020 at 9:40 AM Mary Anne Agapito <[email-masked]>
>> wrote:
>>
>>> Hi Nitin,
>>>
>>> Yes, we do have plenty of stocks in the warehouse.
>>>
>>> One more thing, this is a disposable type of face mask, right?
>>>
>>> Thank you
>>> Warm Regards,
>>>
>>> *Mary Anne Agapito*
>>> Customer Care Representative
>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>> │ w: www.mumzworld.com
>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>>> PO Box 500245, Dubai, UAE
>>>
>>>
>>>
>>> On Fri, Jul 3, 2020 at 9:33 AM Nitin Jain <[email-masked]>
>>> wrote:
>>>
>>>> Hi Mary
>>>> No need reorder
>>>> If you have this in your warehouse , pls let me know. We can send one
>>>> pc to your warehouse on Sunday during next delivery and replace
>>>>
>>>> Nitin
>>>>
>>>> On Fri, Jul 3, 2020 at 9:12 AM Mary Anne Agapito <
>>>> [email-masked]> wrote:
>>>>
>>>>> Hi Nitin,
>>>>>
>>>>> Good Day!
>>>>>
>>>>> May I just ask if you still need a new PO so I could reorder it or we
>>>>> can just exchange it with another item?
>>>>>
>>>>> Please advise. Thank you
>>>>> Warm Regards,
>>>>>
>>>>> *Mary Anne Agapito*
>>>>> Customer Care Representative
>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>> District, PO Box 500245, Dubai, UAE
>>>>>
>>>>>
>>>>>
>>>>> On Thu, Jul 2, 2020 at 4:27 PM Mary Anne Agapito <
>>>>> [email-masked]> wrote:
>>>>>
>>>>>> Hi Nitin,
>>>>>>
>>>>>> Thank you for your usual assistance.
>>>>>>
>>>>>> @Returns.fc <[email-masked]> @Alina D'Souza
>>>>>> <[email-masked]>  - please arrange the collection.
>>>>>>
>>>>>> Warm Regards,
>>>>>>
>>>>>> *Mary Anne Agapito*
>>>>>> Customer Care Representative
>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>
>>>>>>
>>>>>>
>>>>>> On Thu, Jul 2, 2020 at 1:50 PM Nitin Jain <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>>> Hi Mary
>>>>>>> Yes, we can change it. There are few pcs only in old stock, which
>>>>>>> were assorted and now its fixed color stock, same as shown in website.
>>>>>>> Pls send and ask to change same time.
>>>>>>> Nitin
>>>>>>>
>>>>>>> On Thu, Jul 2, 2020 at 1:35 PM Mary Anne Agapito <
>>>>>>> [email-masked]> wrote:
>>>>>>>
>>>>>>>> Hi Nitin,
>>>>>>>>
>>>>>>>> How are you?
>>>>>>>>
>>>>>>>> Is the subject item comes in assorted colors?
>>>>>>>>
>>>>>>>>
>>>>>>>> The customer received 4 pinks out of 5. All of his kids are boys.
>>>>>>>>
>>>>>>>> Is there any way we could exchange it?
>>>>>>>>
>>>>>>>> Please advise. Thank you
>>>>>>>> Warm Regards,
>>>>>>>>
>>>>>>>> *Mary Anne Agapito*
>>>>>>>> Customer Care Representative
>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>
>>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> --
>>>>>>> Regards
>>>>>>> Nitin Jain
>>>>>>>
>>>>>> --
>>>> Regards Nitin Jain
>>>>
>>> --
>> Regards Nitin Jain
>>
>