Subject: Re: 200298506 // MISSING PART
From: Mohit Caleb <[email-masked]>
To: Christian Mendoza <[email-masked]>
Cc: Ekta Jesswani <[email-masked]>, Amir Julkarnain <[email-masked]>, Syed Yakoob <[email-masked]>, "Outbound.fc" <[email-masked]>, Mamdouh Younes <[email-masked]>, Mohammad Abdul Naser <[email-masked]>, "inventory.fc" <[email-masked]>, Naib Khan <[email-masked]>, Eugene Mugisa <[email-masked]>, Mostafa Said <[email-masked]>, customer care <[email-masked]>
Date: Fri, 3 Jul 2020 16:26:38 +0400
List-Id: <ccteam.mumzworld.com>

Hello Christian,

I have only asked to create an order for the missing stroller SKU- AWL-BB2
since we already confirmed it was not sent.

Thanks & Regards
ᐧ

On Fri, Jul 3, 2020 at 3:55 PM Christian Mendoza <[email-masked]>
wrote:

> Hi Team,
>
> Please update
>
> Thank you and Best Regards,
>
>
>
> On Wed, Jul 1, 2020 at 5:05 PM Christian Mendoza <[email-masked]>
> wrote:
>
>> Hi Mohit,
>>
>> If we will place a new order, how can we make sure that we will not be
>> sending bundle? @Ekta Jesswani <[email-masked]> @Amir Julkarnain
>> <[email-masked]> please confirm
>>
>> Thank you and Best Regards,
>>
>>
>>
>> On Tue, Jun 30, 2020 at 9:57 AM Mohit Caleb <[email-masked]> wrote:
>>
>>> Hello Christian,
>>>
>>> We've had a similar case earlier as the Bundle is not moving completely
>>> to LFS from N.S
>>> @Ekta Jesswani <[email-masked]>  - The item was not packed as we
>>> only got a single stroller in LFS, to assist the customer we need to create
>>> new sales order & resolve the issue with tech at our end.
>>>
>>> Thanks & Regards
>>> ᐧ
>>>
>>> On Tue, Jun 30, 2020 at 3:49 AM Christian Mendoza <
>>> [email-masked]> wrote:
>>>
>>>> Hi,
>>>>
>>>> Customer will return the item if we did not give him resolution within
>>>> 48 hours.
>>>>
>>>> Thank you and Best Regards,
>>>>
>>>>
>>>>
>>>> On Tue, Jun 30, 2020 at 3:28 AM Christian Mendoza <
>>>> [email-masked]> wrote:
>>>>
>>>>> @Ekta Jesswani <[email-masked]> @Amir Julkarnain
>>>>> <[email-masked]> can I have your assistance with this?
>>>>>
>>>>> Thank you and Best Regards,
>>>>>
>>>>>
>>>>>
>>>>> On Mon, Jun 29, 2020 at 4:04 AM Christian Mendoza <
>>>>> [email-masked]> wrote:
>>>>>
>>>>>> Hi Team,
>>>>>>
>>>>>> May we have an update here? Customer is very furious and wants a
>>>>>> resolution ASAP.
>>>>>>
>>>>>> Thank you and Best Regards,
>>>>>>
>>>>>>
>>>>>>
>>>>>> On Thu, Jun 25, 2020 at 4:43 PM Christian Mendoza <
>>>>>> [email-masked]> wrote:
>>>>>>
>>>>>>> Hi Mohammad,
>>>>>>>
>>>>>>> Any update on this?
>>>>>>>
>>>>>>> Thank you and Best Regards,
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> On Tue, Jun 23, 2020 at 9:20 AM Christian Mendoza <
>>>>>>> [email-masked]> wrote:
>>>>>>>
>>>>>>>> Hi Team,
>>>>>>>>
>>>>>>>> May we have an update on this? customer is looking for the item as
>>>>>>>> they need it ASAP.
>>>>>>>>
>>>>>>>> Thank you and Best Regards,
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> On Thu, Jun 18, 2020 at 8:20 AM Mohammad Abdul Naser <
>>>>>>>> [email-masked]> wrote:
>>>>>>>>
>>>>>>>>> Dear Team
>>>>>>>>>
>>>>>>>>> Please be informed that the same issue was addressed in the
>>>>>>>>> previous case *"Re: Missing Item - 600856799// SKU:
>>>>>>>>> BNDL-MZ-TWIN-BB2-AWL-BB2-AWL-BB2-AWL-BB5". *)As the SKU showing
>>>>>>>>> as a bundle in Netsuite but in LFS it's showing as a single item.
>>>>>>>>>
>>>>>>>>> Need to solve this system issue in order to avoid any future cases
>>>>>>>>>
>>>>>>>>> On Wed, Jun 17, 2020 at 8:58 AM Syed Yakoob <[email-masked]>
>>>>>>>>> wrote:
>>>>>>>>>
>>>>>>>>>> +inventory.fc <[email-masked]> +Mohammad Abdul Naser
>>>>>>>>>> <[email-masked]>
>>>>>>>>>>
>>>>>>>>>> Best Regards,
>>>>>>>>>>
>>>>>>>>>> ᐧ
>>>>>>>>>>
>>>>>>>>>> On Wed, 17 Jun 2020 at 08:51, Christian Mendoza <
>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>
>>>>>>>>>>> Hi Team,
>>>>>>>>>>>
>>>>>>>>>>> The customer received the below item with a missing quantity of
>>>>>>>>>>> the stroller.
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> 200298506_1 BNDL-MZ-TWIN-BB2-AWL-BB2-AWL-BB2-AWL-BB5
>>>>>>>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=1143457> Bumble
>>>>>>>>>>> & Bird - Robin Separable Twin Travel Stroller - Black
>>>>>>>>>>>
>>>>>>>>>>> Thank you and Best Regards,
>>>>>>>>>>> Hi Tea
>>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>
>>>>>>>>> --
>>>>>>>>>
>>>>>>>>>
>>>
>>> --
>>>
>>>

--