Subject: Re: Damaged Item - SO 100122505 || Beaba - Babycook Neo with FREE SkipHop - Formula To Food Containers
From: Michaela Manibo <[email-masked]>
To: Denmark A <[email-masked]>
Cc: "Returns.fc" <[email-masked]>, customer care <[email-masked]>, Malak Nobeh <[email-masked]>, lastmile <[email-masked]>, Mostafa saad <[email-masked]>, Mostafa Said <[email-masked]>, April De Torres <[email-masked]>
Date: Fri, 3 Jul 2020 10:59:12 +0400
List-Id: <ccteam.mumzworld.com>

Team,

Please update us on this .  We need the AWB as the cu keeps on following
up.  This is a case  for 3 months now and we need to solve this ASAP.

Thanks

On Fri, Jun 26, 2020 at 9:15 AM Michaela Manibo <
[email-masked]> wrote:

>
> Dear Mostafa,
>
> @Mostafa saad <[email-masked]>
>
> Please share the AWB for this shipment.
>
> Thanks
>
> On Thu, Jun 11, 2020 at 5:41 PM Denmark A <[email-masked]> wrote:
>
>> Hi Michaela,
>>
>> Lid just found now and bound to reship to the customer, also please label
>> the spare part item with SO# and the person to whom you will hand over the
>> item, so that it is easy for us to recognize and work will be smooth thank
>> you.
>>
>> Regards,
>> Den mark
>>
>> On Wed, Jun 10, 2020 at 5:55 PM Michaela Manibo <
>> [email-masked]> wrote:
>>
>>>
>>> Team,
>>>
>>> The customer is very furious now about the delay on the lid replacement?
>>> May we please have an update on this?
>>>
>>> This has been raised since April and it needs to be delivered the
>>> customer asap.
>>>
>>> Thanks
>>>
>>> On Sun, Jun 7, 2020 at 9:25 AM Michaela Manibo <
>>> [email-masked]> wrote:
>>>
>>>> Hi Team,
>>>>
>>>> Please confirm if this item has been sent to the customer.
>>>>
>>>> Thank you
>>>>
>>>>
>>>>
>>>> On Mon, May 25, 2020 at 10:17 PM Michaela Manibo <
>>>> [email-masked]> wrote:
>>>>
>>>>> Hi Den,
>>>>>
>>>>> Please advise if this has been sent to the customer.  Thank you
>>>>>
>>>>> Regards,
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> On Thu, May 7, 2020 at 9:08 AM April De Torres <[email-masked]>
>>>>> wrote:
>>>>>
>>>>>> Michaela,
>>>>>>
>>>>>> Check with Denmark.
>>>>>>
>>>>>> On Wed, 6 May 2020, 9:24 pm Michaela Manibo, <
>>>>>> [email-masked]> wrote:
>>>>>>
>>>>>>> Hi Team,
>>>>>>>
>>>>>>> May we know if this has been collected from the vendor?
>>>>>>>
>>>>>>> Customer is following it up.. Please assist.
>>>>>>>
>>>>>>> Thanks
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> On Mon, May 4, 2020 at 9:14 PM Michaela Manibo <
>>>>>>> [email-masked]> wrote:
>>>>>>>
>>>>>>>> @April De Torres <[email-masked]>
>>>>>>>>
>>>>>>>> Please assist in arranging the collection of the lid from the
>>>>>>>> vendor so we can send this to the customer.
>>>>>>>>
>>>>>>>> Thanks
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> On Sun, May 3, 2020 at 12:17 PM Mylyn Vega <[email-masked]>
>>>>>>>> wrote:
>>>>>>>>
>>>>>>>>> Hello Michaela,
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Thank you for providing the below.
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> We will be replacing the Bowl Lid – Grey.
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Please arrange collection today before 3pm.
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Have a great day ahead and stay safe.
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Thank you and best regards,
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> *Mylyn Vega*
>>>>>>>>>
>>>>>>>>> *Sales Coordinator*
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> *UAE weekend: Friday and Saturday*
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> *MYLYN* VEGA
>>>>>>>>>
>>>>>>>>> LOGISTICS COORDINATOR
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> DUBAI SILICON OASIS FREE ZONE
>>>>>>>>> LIGHT INDUSTRIAL UNITS  •  LIU 6 - OFFICE D7 & D8
>>>>>>>>> PO BOX 450201  •  DUBAI - UAE
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> *M  *+971 50 8217344  •  *T  *+971 4 326 3080 - Ext. 212
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> *CONFIDENTIALITY*: This e-mail and any attachments are
>>>>>>>>> confidential and may be privileged. If you are not a named recipient,
>>>>>>>>> please notify the
>>>>>>>>>
>>>>>>>>> sender immediately and do not disclose the contents to another
>>>>>>>>> person, use it for any purpose or store or copy the information in any
>>>>>>>>> medium.
>>>>>>>>>
>>>>>>>>> Please consider your environmental responsibility. Before printing
>>>>>>>>> this e-mail message, ask yourself whether you really need a hard copy.
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> *From:* Michaela Manibo <[email-masked]>
>>>>>>>>> *Sent:* Sunday, May 3, 2020 11:45 AM
>>>>>>>>> *To:* Mylyn Vega <[email-masked]>
>>>>>>>>> *Cc:* customer care <[email-masked]>; Malak Nobeh <
>>>>>>>>> [email-masked]>; April De Torres <[email-masked]>
>>>>>>>>> *Subject:* Re: Damaged Item - SO 100122505 || Beaba - Babycook
>>>>>>>>> Neo with FREE SkipHop - Formula To Food Containers
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> HI Team,
>>>>>>>>>
>>>>>>>>> The customer just sent this now
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Thanks
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> On Sun, May 3, 2020 at 9:10 AM Mylyn Vega <[email-masked]>
>>>>>>>>> wrote:
>>>>>>>>>
>>>>>>>>> Dear Michaela,
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Good Morning.
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Hope my email finds you well.
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> I am not asking for the proof of purchase since I received this
>>>>>>>>> already from you.
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> In my below email, I am requiring you to provide the serial number
>>>>>>>>> and Batch date -  you may find it underneath the unit (see below sample).
>>>>>>>>> The one you previously provided is not the correct one.
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Please send this to me ASAP to resolve this issue.
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Have a great day ahead and stay safe.
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Thank you and best regards,
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> *Mylyn Vega*
>>>>>>>>>
>>>>>>>>> *Sales Coordinator*
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> *UAE weekend: Friday and Saturday*
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> *MYLYN* VEGA
>>>>>>>>>
>>>>>>>>> LOGISTICS COORDINATOR
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> DUBAI SILICON OASIS FREE ZONE
>>>>>>>>> LIGHT INDUSTRIAL UNITS  •  LIU 6 - OFFICE D7 & D8
>>>>>>>>> PO BOX 450201  •  DUBAI - UAE
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> *M  *+971 50 8217344  •  *T  *+971 4 326 3080 - Ext. 212
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> *CONFIDENTIALITY*: This e-mail and any attachments are
>>>>>>>>> confidential and may be privileged. If you are not a named recipient,
>>>>>>>>> please notify the
>>>>>>>>>
>>>>>>>>> sender immediately and do not disclose the contents to another
>>>>>>>>> person, use it for any purpose or store or copy the information in any
>>>>>>>>> medium.
>>>>>>>>>
>>>>>>>>> Please consider your environmental responsibility. Before printing
>>>>>>>>> this e-mail message, ask yourself whether you really need a hard copy.
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> *From:* Michaela Manibo <[email-masked]>
>>>>>>>>> *Sent:* Tuesday, April 28, 2020 9:44 PM
>>>>>>>>> *To:* Mylyn Vega <[email-masked]>
>>>>>>>>> *Cc:* customer care <[email-masked]>; Malak Nobeh <
>>>>>>>>> [email-masked]>; April De Torres <[email-masked]>
>>>>>>>>> *Subject:* Re: Damaged Item - SO 100122505 || Beaba - Babycook
>>>>>>>>> Neo with FREE SkipHop - Formula To Food Containers
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Hi,
>>>>>>>>>
>>>>>>>>> Please see the attached sales order copy.
>>>>>>>>>
>>>>>>>>> Thanks
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> On Mon, Apr 27, 2020 at 6:22 PM Mylyn Vega <[email-masked]>
>>>>>>>>> wrote:
>>>>>>>>>
>>>>>>>>> Hello Michaela,
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Hope all is well and safe.
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Still waiting for the other requirements.
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Look forward hearing from you the soonest.
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Have a evening and stay safe.
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Thank you and best regards,
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> *Mylyn Vega*
>>>>>>>>>
>>>>>>>>> *Sales Coordinator*
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> *UAE weekend: Friday and Saturday*
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> *[image: A picture containing bedroom Description automatically
>>>>>>>>> generated]*
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Follow us
>>>>>>>>>
>>>>>>>>> Babyzenmiddleeast
>>>>>>>>> <https://www.instagram.com/babyzenmiddleeast/?hl=en>,
>>>>>>>>> Beaba_middleeast
>>>>>>>>> <https://www.instagram.com/beaba_middleeast/?hl=en>,
>>>>>>>>> Ergobabymiddleeast
>>>>>>>>> <https://www.instagram.com/ergobabymiddleeast/?hl=en>,
>>>>>>>>> Sophielagirafe_middleeast
>>>>>>>>> <https://www.instagram.com/sophielagirafe_middleeast/>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> *MYLYN* VEGA
>>>>>>>>>
>>>>>>>>> LOGISTICS COORDINATOR
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> DUBAI SILICON OASIS FREE ZONE
>>>>>>>>> LIGHT INDUSTRIAL UNITS  •  LIU 6 - OFFICE D7 & D8
>>>>>>>>> PO BOX 450201  •  DUBAI - UAE
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> *M  *+971 50 8217344  •  *T  *+971 4 326 3080 - Ext. 212
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> CONFIDENTIALITY : This  e-mail  and  any attachments are
>>>>>>>>> confidential and may be privileged. If  you are not a named recipient,
>>>>>>>>> please notify the sender immediately and do not disclose the contents to
>>>>>>>>> another person, use it for any purpose or store or copy the information in
>>>>>>>>> any medium. Please consider your environmental responsibility.
>>>>>>>>> Before printing this e-mail message, ask yourself whether you really need a
>>>>>>>>> hard copy.
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> *From:* Mylyn Vega
>>>>>>>>> *Sent:* Wednesday, April 22, 2020 8:18 AM
>>>>>>>>> *To:* 'Michaela Manibo' <[email-masked]>
>>>>>>>>> *Cc:* customer care <[email-masked]>; Malak Nobeh <
>>>>>>>>> [email-masked]>; April De Torres <[email-masked]>
>>>>>>>>> *Subject:* RE: Damaged Item - SO 100122505 || Beaba - Babycook
>>>>>>>>> Neo with FREE SkipHop - Formula To Food Containers
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Hi Michaela,
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Good Morning.
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Hope you are well and safe.
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Please provide the serial number and Batch date -  you may find it
>>>>>>>>> underneath the unit (see below sample). The one you provided is not the
>>>>>>>>> correct one.
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Look forward hearing from you to solve this issue.
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Have a great day ahead and stay safe.
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Thank you and best regards,
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> *Mylyn Vega*
>>>>>>>>>
>>>>>>>>> *Sales Coordinator*
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> *UAE weekend: Friday and Saturday*
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> *[image: A person sitting on a bed Description automatically
>>>>>>>>> generated]*
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Follow us
>>>>>>>>>
>>>>>>>>> Babyzenmiddleeast
>>>>>>>>> <https://www.instagram.com/babyzenmiddleeast/?hl=en>,
>>>>>>>>> Beaba_middleeast
>>>>>>>>> <https://www.instagram.com/beaba_middleeast/?hl=en>,
>>>>>>>>> Ergobabymiddleeast
>>>>>>>>> <https://www.instagram.com/ergobabymiddleeast/?hl=en>,
>>>>>>>>> Sophielagirafe_middleeast
>>>>>>>>> <https://www.instagram.com/sophielagirafe_middleeast/>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> *Dubai Silicon Oasis Free Zone*
>>>>>>>>>
>>>>>>>>> *Light Industrial Units, LIU 6, D7 & D8*
>>>>>>>>>
>>>>>>>>> *PO 45**0201 - Dubai - UAE*
>>>>>>>>>
>>>>>>>>> *Tel:  +971 4 326 3080, Ext 222*
>>>>>>>>>
>>>>>>>>> *Fax: +971 4 326 3428*
>>>>>>>>>
>>>>>>>>> www.mapyr.com
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> CONFIDENTIALITY : This  e-mail  and  any attachments are
>>>>>>>>> confidential and may be privileged. If  you are not a named recipient,
>>>>>>>>> please notify the sender immediately and do not disclose the contents to
>>>>>>>>> another person, use it for any purpose or store or copy the information in
>>>>>>>>> any medium. Please consider your environmental responsibility.
>>>>>>>>> Before printing this e-mail message, ask yourself whether you really need a
>>>>>>>>> hard copy.
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> *From:* Michaela Manibo <[email-masked]>
>>>>>>>>> *Sent:* Wednesday, April 22, 2020 8:02 AM
>>>>>>>>> *To:* Mylyn Vega <[email-masked]>
>>>>>>>>> *Cc:* customer care <[email-masked]>; Malak Nobeh <
>>>>>>>>> [email-masked]>; April De Torres <[email-masked]>
>>>>>>>>> *Subject:* Re: Damaged Item - SO 100122505 || Beaba - Babycook
>>>>>>>>> Neo with FREE SkipHop - Formula To Food Containers
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Hi Mylyn,
>>>>>>>>>
>>>>>>>>> Good morning.
>>>>>>>>>
>>>>>>>>> Please see the information below from the customer and the
>>>>>>>>> attached sales order,
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Thanks
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> On Sun, Apr 12, 2020 at 8:58 AM Mylyn Vega <[email-masked]>
>>>>>>>>> wrote:
>>>>>>>>>
>>>>>>>>> Dear Michaela,
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Good Morning.
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Well received of your aftersales email.
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Grateful if you could send me the below details:
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> 1. Copy of your customer receipt
>>>>>>>>>
>>>>>>>>> 2. Serial number and Batch date -  you may find it underneath the
>>>>>>>>> unit (see below sample)
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> We look forward to hearing from you.
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Have a great day ahead and stay safe.
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Thank you and best regards,
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> *Mylyn Vega*
>>>>>>>>>
>>>>>>>>> *Sales Coordinator*
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> *UAE weekend: Friday and Saturday*
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> *[image: A person sitting on a bed Description automatically
>>>>>>>>> generated]*
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Follow us
>>>>>>>>>
>>>>>>>>> Babyzenmiddleeast
>>>>>>>>> <https://www.instagram.com/babyzenmiddleeast/?hl=en>,
>>>>>>>>> Beaba_middleeast
>>>>>>>>> <https://www.instagram.com/beaba_middleeast/?hl=en>,
>>>>>>>>> Ergobabymiddleeast
>>>>>>>>> <https://www.instagram.com/ergobabymiddleeast/?hl=en>,
>>>>>>>>> Sophielagirafe_middleeast
>>>>>>>>> <https://www.instagram.com/sophielagirafe_middleeast/>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> *Dubai Silicon Oasis Free Zone*
>>>>>>>>>
>>>>>>>>> *Light Industrial Units, LIU 6, D7 & D8*
>>>>>>>>>
>>>>>>>>> *PO 45**0201 - Dubai - UAE*
>>>>>>>>>
>>>>>>>>> *Tel:  +971 4 326 3080, Ext 222*
>>>>>>>>>
>>>>>>>>> *Fax: +971 4 326 3428*
>>>>>>>>>
>>>>>>>>> www.mapyr.com
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> CONFIDENTIALITY : This  e-mail  and  any attachments are
>>>>>>>>> confidential and may be privileged. If  you are not a named recipient,
>>>>>>>>> please notify the sender immediately and do not disclose the contents to
>>>>>>>>> another person, use it for any purpose or store or copy the information in
>>>>>>>>> any medium. Please consider your environmental responsibility.
>>>>>>>>> Before printing this e-mail message, ask yourself whether you really need a
>>>>>>>>> hard copy.
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> ------------------------------
>>>>>>>>>
>>>>>>>>> *From:* Michaela Manibo <[email-masked]>
>>>>>>>>> *Sent:* Saturday, April 11, 2020 6:01:14 PM
>>>>>>>>> *To:* April Garrido <[email-masked]>
>>>>>>>>> *Cc:* customer care <[email-masked]>; Malak Nobeh <
>>>>>>>>> [email-masked]>; April De Torres <[email-masked]>
>>>>>>>>> *Subject:* Fwd: Damaged Item - SO 100122505 || Beaba - Babycook
>>>>>>>>> Neo with FREE SkipHop - Formula To Food Containers
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Hi Team,
>>>>>>>>>
>>>>>>>>> Please assist us on this case as we have a very upset customer who
>>>>>>>>> received an item damaged. Customer prefers getting a lid replacement as it
>>>>>>>>> will take longer time to replace the whole item. Customer is in KSA.
>>>>>>>>>
>>>>>>>>> Please check what can be done on this case.
>>>>>>>>>
>>>>>>>>> @ <[email-masked]> Aprille . Please assist as we are not
>>>>>>>>> able to see the PO number.
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> BNDL-MD-BBC+SKFC-MD-912642-FOC-MD-9H497510
>>>>>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=1122668>
>>>>>>>>>
>>>>>>>>> Beaba - Babycook Neo with FREE SkipHop - Formula To Food Containers
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> ---------- Forwarded message ---------
>>>>>>>>> From: *Michaela Manibo* <[email-masked]>
>>>>>>>>> Date: Sat, Apr 11, 2020 at 5:55 PM
>>>>>>>>> Subject: Damaged Item - SO 100122505 || Beaba - Babycook Neo with
>>>>>>>>> FREE SkipHop - Formula To Food Containers
>>>>>>>>> To: <[email-masked]>
>>>>>>>>> Cc: Jeffin Joy <[email-masked]>, Malak Nobeh <
>>>>>>>>> [email-masked]>, customer care <[email-masked]>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Hi Team,
>>>>>>>>>
>>>>>>>>> Please assist us on this case as we have a very upset customer who
>>>>>>>>> received an item damaged. Customer prefers getting a lid replacement as it
>>>>>>>>> will take longer time to replace the whole item. Customer is in KSA.
>>>>>>>>>
>>>>>>>>> Please check what can be done on this case.
>>>>>>>>>
>>>>>>>>> @Jeffin Joy <[email-masked]>
>>>>>>>>>
>>>>>>>>> Please assist as we are not able to see the PO number.
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> BNDL-MD-BBC+SKFC-MD-912642-FOC-MD-9H497510
>>>>>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=1122668>
>>>>>>>>>
>>>>>>>>> Beaba - Babycook Neo with FREE SkipHop - Formula To Food Containers
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Thanks!
>>>>>>>>>
>>>>>>>>>