Subject: Re: Missing Items 600884532
From: Anas nazzal <[email-masked]>
To: Vipul Arora <[email-masked]>, "Outbound.fc" <[email-masked]>, Syed Yakoob <[email-masked]>, Muhammad Habib <[email-masked]>, Mohit Caleb <[email-masked]>, Jaymar Tolentino <[email-masked]>, Vipin Raj <[email-masked]>
Cc: Ashish Nair <[email-masked]>, customer care <[email-masked]>
Date: Fri, 3 Jul 2020 09:28:27 +0400
List-Id: <ccteam.mumzworld.com>

Dear Team,

Kindly share the latest update for the below customer.

Best Regards,
Anas Nazzal

On Fri, Jun 26, 2020 at 12:33 PM Vipul Arora <[email-masked]> wrote:

> Dear Jaymar,
>
> We received it as single piece as you can check attached PO also
> description is old due to which receiver received as a single piece
>
>
> On Fri, Jun 26, 2020, 10:42 Ashish Nair <[email-masked]> wrote:
>
>> @Vipul Arora <[email-masked]>  - Please update regarding the
>> subject missing pcs.
>>
>>
>> Regards,
>>
>> *Ashish.S.Nair*
>> Inventory Controller
>>
>>
>> *E* [email-masked]
>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai,
>> UAE
>>
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>> On Fri, Jun 26, 2020 at 9:51 AM Anas nazzal <[email-masked]> wrote:
>>
>>> Dear Team,
>>>
>>> KIndly assist with the below customer.
>>>
>>> Best Regards,
>>> Anas Nazzal
>>>
>>> On Tue, Jun 23, 2020 at 9:30 AM Anas nazzal <[email-masked]> wrote:
>>>
>>>> Dear All,
>>>>
>>>> Kindly assist with the below as the customer called again to follow up.
>>>>
>>>> Best Regard,
>>>> Anas Nazzal
>>>>
>>>>
>>>> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail> Virus-free.
>>>> www.avast.com
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>>>> <#m_-2766511847062653496_m_1640692495640244575_m_-2854117899017669703_m_2174649429300084725_DAB4FAD8-2DD7-40BB-A1B8-4E2AA1F9FDF2>
>>>>
>>>> On Mon, Jun 22, 2020 at 10:44 AM Shek Hussain <[email-masked]>
>>>> wrote:
>>>>
>>>>> Dear Jaymar
>>>>>
>>>>>
>>>>>
>>>>> As per PO we supplied and your receiving team also received as per PO.
>>>>> For your reference please check the our invoice copy.
>>>>>
>>>>> Its clear from our side we supplied correct.
>>>>>
>>>>>
>>>>>
>>>>> Please see the invoice there is no cutting.
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> *Thanks, and Regards*
>>>>>
>>>>> Shek Hussain
>>>>>
>>>>> E-Commerce Sales Executive
>>>>>
>>>>> Hassani Trading Co.
>>>>>
>>>>> +971564098684
>>>>>
>>>>> PO Box : 286
>>>>>
>>>>> Dubai investment Park-1
>>>>>
>>>>>
>>>>>
>>>>> *From:* Jaymar Tolentino <[email-masked]>
>>>>> *Sent:* 21 June 2020 9:22 PM
>>>>> *To:* Shek Hussain <[email-masked]>
>>>>> *Cc:* Ashish Nair <[email-masked]>; Muhammad Habib <
>>>>> [email-masked]>; Hyacinth Joyce <[email-masked]>;
>>>>> Outbound.fc <[email-masked]>; Mohit Caleb <
>>>>> [email-masked]>; Syed Yakoob <[email-masked]>; customer care
>>>>> <[email-masked]>; Talal Haroun <[email-masked]>;
>>>>> Kanika Munjal <[email-masked]>; Vipul Arora <
>>>>> [email-masked]>
>>>>> *Subject:* Re: Missing Items 600884532
>>>>>
>>>>>
>>>>>
>>>>> Hi Shek,
>>>>>
>>>>>
>>>>>
>>>>> Please see below PO for your reference.
>>>>>
>>>>>
>>>>>
>>>>> POMUMZ_DXB205107 Hassani Trading Co
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> *Jaymar Tolentino*
>>>>> Logistics Executive
>>>>>
>>>>> *P* +971 4 433 1360   *E* [email-masked]
>>>>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245,
>>>>> Dubai, UAE
>>>>>
>>>>>  <https://www.instagram.com/mumzworldcom/> [image:
>>>>> facebook] <https://www.facebook.com/mumzworld> 
>>>>> <https://www.youtube.com/user/MumZworld> 
>>>>> <https://www.snapchat.com/add/mumzworld.com> 
>>>>> <https://twitter.com/mumzworld>
>>>>>
>>>>>  <https://www.mumzworld.com/en/>
>>>>>
>>>>> <https://www.mumzworld.com/en/media-and-press>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> On Sun, Jun 21, 2020 at 7:18 PM Shek Hussain <[email-masked]>
>>>>> wrote:
>>>>>
>>>>> Dear Jaymar
>>>>>
>>>>>
>>>>>
>>>>> Yes we are always ready to support you
>>>>>
>>>>> Please shared the PO reference I will investigate and Update you
>>>>> morning.
>>>>>
>>>>>
>>>>>
>>>>> *Thanks, and Regards*
>>>>>
>>>>> Shek Hussain
>>>>>
>>>>> E-Commerce Sales Executive
>>>>>
>>>>> Hassani Trading Co.
>>>>>
>>>>> +971564098684
>>>>>
>>>>> PO Box : 286
>>>>>
>>>>> Dubai investment Park-1
>>>>>
>>>>>
>>>>>
>>>>> *From:* Jaymar Tolentino <[email-masked]>
>>>>> *Sent:* 21 June 2020 4:09 PM
>>>>> *To:* Shek Hussain <[email-masked]>
>>>>> *Cc:* Ashish Nair <[email-masked]>; Muhammad Habib <
>>>>> [email-masked]>; Hyacinth Joyce <[email-masked]>;
>>>>> Outbound.fc <[email-masked]>; Mohit Caleb <
>>>>> [email-masked]>; Syed Yakoob <[email-masked]>; customer care
>>>>> <[email-masked]>; Talal Haroun <[email-masked]>;
>>>>> MISOperation <[email-masked]>; Kanika Munjal <
>>>>> [email-masked]>; Vipul Arora <[email-masked]>
>>>>> *Subject:* Re: Missing Items 600884532
>>>>>
>>>>>
>>>>>
>>>>> Hi Shek,
>>>>>
>>>>>
>>>>>
>>>>> Please support the customer on the below issue. Kindly include it for
>>>>> tom delivery.
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> *Jaymar Tolentino*
>>>>> Logistics Executive
>>>>>
>>>>> *P* +971 4 433 1360   *E* [email-masked]
>>>>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245,
>>>>> Dubai, UAE
>>>>>
>>>>>  <https://www.instagram.com/mumzworldcom/> [image:
>>>>> facebook] <https://www.facebook.com/mumzworld> 
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>>>>>
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>>>>>
>>>>> <https://www.mumzworld.com/en/media-and-press>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> On Sun, Jun 21, 2020 at 3:59 PM Vipul Arora <[email-masked]>
>>>>> wrote:
>>>>>
>>>>> Dear Ashish,
>>>>>
>>>>>
>>>>>
>>>>> We received it as a single item because the description was changed on
>>>>> the 3rd of June as pack of 6 post PO creation. Vendor brought printed PO as
>>>>> Single piece and we received the same as single.
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> @Jaymar Tolentino <[email-masked]> : Kindly check with vendor
>>>>> to supply short qty against PO.
>>>>>
>>>>>
>>>>>
>>>>> Thanks
>>>>>
>>>>> Vipul
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> On Sun, 21 Jun 2020 at 14:40, Ashish Nair <[email-masked]>
>>>>> wrote:
>>>>>
>>>>> Hi Habib,
>>>>>
>>>>>
>>>>>
>>>>> Please be informed that the missing pcs were not physically found.
>>>>>
>>>>>
>>>>>
>>>>> @Vipul Arora <[email-masked]>  - please have a look into this
>>>>> subject matter & give ur feedback.
>>>>>
>>>>>
>>>>>
>>>>> Regards,
>>>>>
>>>>> *Ashish.S.Nair*
>>>>> Inventory Controller
>>>>>
>>>>>
>>>>> *E* [email-masked]
>>>>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245,
>>>>> Dubai, UAE
>>>>>
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>>>>>
>>>>> Confidentiality Notice: This e-mail message, including any
>>>>> attachments, is for the sole use of the intended recipient(s) and may
>>>>> contain confidential and privileged information. Any unauthorized review,
>>>>> use, disclosure or distribution of this information is prohibited, and may
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>>>>> sender by reply e-mail and destroy all copies of the original message.
>>>>> Please consider the environment before printing this e-mail.
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> On Sun, Jun 21, 2020 at 1:29 PM Muhammad Habib <[email-masked]>
>>>>> wrote:
>>>>>
>>>>> @Ashish Nair <[email-masked]>  please help her.
>>>>>
>>>>>
>>>>>
>>>>> On Sun, Jun 21, 2020 at 2:21 PM Hyacinth Joyce <[email-masked]>
>>>>> wrote:
>>>>>
>>>>> Hi team,
>>>>>
>>>>>
>>>>>
>>>>> The customer called again to follow up.
>>>>>
>>>>>
>>>>>
>>>>> @Muhammad Habib <[email-masked]> The item in our website shows
>>>>> that it is a pack of 6. In a single order the customer should receive 6
>>>>> packs/qty of the item.
>>>>>
>>>>>
>>>>>
>>>>> Kindly check and advise asap.
>>>>>
>>>>>
>>>>>
>>>>> Thank you.
>>>>>
>>>>>
>>>>>
>>>>> Best Regards,
>>>>>
>>>>> *Joyce Alvarado*
>>>>>
>>>>> Customer Care Representative
>>>>>
>>>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>>>>  w: www.mumzworld.com
>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>> District, PO Box 500245, Dubai, UAE
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> On Sun, 14 Jun 2020 at 09:34, 'Jayson Reyes (Mumzworld Catalogue)' via
>>>>> customer care <[email-masked]> wrote:
>>>>>
>>>>> ##- Please type your reply above this line -##
>>>>>
>>>>> You are registered as a CC on this request (1123603). Reply to this
>>>>> email to add a comment to the request.
>>>>>
>>>>> *Jayson Reyes* (Mumzworld.com)
>>>>>
>>>>> Jun 14, 2020, 9:34:39 AM GMT+4
>>>>>
>>>>> Hi,
>>>>>
>>>>> Please see attached screenshot from vendor sheet
>>>>>
>>>>>
>>>>>
>>>>> Regards,
>>>>>
>>>>> Jayson Reyes
>>>>>
>>>>> m: +971 50 460 55 13 │ p:  +971 (0)4 245 1331 │ e:
>>>>> [email-masked] │ w: www.mumzworld.com
>>>>>
>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>> District, PO Box 500245, Dubai, UAE
>>>>>
>>>>>
>>>>>
>>>>> *Anas* (Mumzworld.com)
>>>>>
>>>>> Jun 13, 2020, 3:37:58 PM GMT+4
>>>>>
>>>>> Dear Team,
>>>>>
>>>>> Kindly advise as the product Rudolfs - Pear Prune Smoothie For Babies
>>>>> 110g - Pack Of 6 is showing in our website as pack of 6.
>>>>> Please find the below screenshot for the same
>>>>>
>>>>> Virus-free. www.avast.com (
>>>>> https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail
>>>>> )
>>>>>
>>>>> On Sat, Jun 13, 2020 at 3:07 PM Muhammad Habib <[email-masked]>
>>>>> wrote:
>>>>>
>>>>> Dear Anas,
>>>>>
>>>>> Rudolfs - Pear Prune Smoothie For Babies 110g - Pack Of 6
>>>>> I pc was ordered and the same was picked and packed.
>>>>> Further for your action please.
>>>>> Screenshot attached for your reference.
>>>>>
>>>>> On Sat, Jun 13, 2020 at 3:31 PM Anas nazzal <[email-masked]>
>>>>> wrote:
>>>>>
>>>>> Dear Team,
>>>>>
>>>>> The below customer complained that only pack has been delivered pack
>>>>> has been delivered from Rudolfs - Pear Prune Smoothie For Babies 110g -
>>>>> Pack Of 6
>>>>>
>>>>> Order Number 600884532
>>>>>
>>>>> Best regards,
>>>>> Anas Nazzal
>>>>>
>>>>> Virus-free. www.avast.com (
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>>>>>
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>>>>> (
>>>>> https://groups.google.com/a/mumzworld.com/d/msgid/outbound.fc/CAHLAr_sq4ZDgKLGjj%2BjT%2B41KJBkA1ySevi9BgH6TGnWW3V6Q7g%40mail.gmail.com?utm_medium=email&utm_source=footer)
>>>>> .
>>>>>
>>>>> --
>>>>>
>>>>> Thanks & regards,
>>>>>
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>>>>> image.png
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>>>>> --
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> Thanks & regards,
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>
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>>>>
>>>