Subject: RE: Order #600896280 // Sku :AT-ASTV4115 // Name :Class Toy Organizer - White // Missing Part.
From: "Ivy" <[email-masked]>
To: "'Denmark A'" <[email-masked]>
Cc: "'Abel'" <[email-masked]>, "'customer care'" <[email-masked]>, "'Returns.fc'" <[email-masked]>, "'Alina D'Souza'" <[email-masked]>, "'Samran Iftikhar'" <[email-masked]>, "'Kenneth Nwaso'" <[email-masked]>, "'Michael Rolle'" <[email-masked]>
Date: Mon, 29 Jun 2020 13:25:24 +0400
List-Id: <ccteam.mumzworld.com>

Hi Denmark,

Kindly handover the item to our driver and we will send the replacement to your warehouse.

Thank you!

Best regards,

Ivy Czarina Rosel

Online Sales Executive

Mob:                     +971 55 248 1227

Dir:                         +971 4 247 6754

Email:                     <mailto:[email-masked]> [email-masked]

Website:               <http://www.algt-me.com/> www.algt-me.com

Address:              IMPZ C.22, Dubai Production City, Dubai, UAE.

 

 

From: Denmark A [mailto:[email-masked]] 
Sent: Monday, June 29, 2020 1:01 PM
To: Ivy
Cc: Abel; customer care; Returns.fc; Alina D'Souza; Samran Iftikhar; Kenneth Nwaso; Michael Rolle
Subject: Re: Order #600896280 // Sku :AT-ASTV4115 // Name :Class Toy Organizer - White // Missing Part.

Dear Ivy, 

Find the attached Sales invoice for your reference. 

Regards, 

Den mark 

On Mon, Jun 29, 2020 at 12:58 PM Ivy <[email-masked] <mailto:[email-masked]> > wrote:

Hi Denmark,

Please share the invoice of this order.

Thank you!

Best regards,

Ivy Czarina Rosel

Online Sales Executive

Mob:                     +971 55 248 1227

Dir:                         +971 4 247 6754

Email:                     <mailto:[email-masked]> [email-masked]

Website:               <http://www.algt-me.com/> www.algt-me.com

Address:              IMPZ C.22, Dubai Production City, Dubai, UAE.

 

 

From: Denmark A [mailto:[email-masked] <mailto:[email-masked]> ] 
Sent: Monday, June 29, 2020 12:34 PM
To: Ivy
Cc: Abel; customer care; Returns.fc; Alina D'Souza; Samran Iftikhar; Kenneth Nwaso; Michael Rolle
Subject: Re: Order #600896280 // Sku :AT-ASTV4115 // Name :Class Toy Organizer - White // Missing Part.

Dear Ivy, 

Yes please as the customer needs a new one thank you. 

Regards,

On Mon, Jun 29, 2020 at 12:32 PM Ivy <[email-masked] <mailto:[email-masked]> > wrote:

Hi Denmark,

Kindly advise if we need to replace it with a new complete set.

Thank you!

Best regards,

Ivy Czarina Rosel

Online Sales Executive

Mob:                     +971 55 248 1227

Dir:                         +971 4 247 6754

Email:                     <mailto:[email-masked]> [email-masked]

Website:               <http://www.algt-me.com/> www.algt-me.com

Address:              IMPZ C.22, Dubai Production City, Dubai, UAE.

 

 

From: Denmark A [mailto:[email-masked] <mailto:[email-masked]> ] 
Sent: Monday, June 29, 2020 12:01 PM
To: Ivy; Abel
Cc: customer care; Returns.fc; Alina D'Souza; Samran Iftikhar; Kenneth Nwaso; Michael Rolle
Subject: Order #600896280 // Sku :AT-ASTV4115 // Name :Class Toy Organizer - White // Missing Part.

Dear Vendor,

Please see the below customer complaint and allow us to send the item back to you for your further evaluation. 

Return Reason:missing_part_or_pieces
Comments :Kindly note that package has missing 8 rails

 

We appreciate your support in this matter, Thank you. 

Regards,

Den mark