Subject: Re: Urgent / Undelivered - Order No. 600863397_1
From: Hyacinth Joyce <[email-masked]>
To: Clearway Express <[email-masked]>
Cc: Hussain Firoz Miyagamwala <[email-masked]>, Sagar Khawani <[email-masked]>, lastmile <[email-masked]>, Eugene Mugisa <[email-masked]>, [email-masked], customer care <[email-masked]>, Anas nazzal <[email-masked]>, Mostafa saad <[email-masked]>, Shajeeb Cheriyath <[email-masked]>
Date: Mon, 29 Jun 2020 11:29:52 +0400
List-Id: <ccteam.mumzworld.com>

Hi Hashim,

Thank you for the update.

We have contacted the customer and she confirmed the same. We have
cancelled the refund request.

Best Regards,

*Joyce Alvarado*
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE

On Sat, 27 Jun 2020 at 08:31, Clearway Express <[email-masked]>
wrote:

> Dear Hyacinth,
>
> This order was delivered to the address stated on AWB however the customer
> has changed the address. Since  our DA did not deliver to her new address
> in Nad al Sheba, Than customer herself came to her old apartment in D1
> tower Al Jadaf and collected her order as it was in front of the door.This
> is confirmed by building security.if you didn't initiated the refund kindly
> hold it.
>
> regards
> Hashim
> Clearway Express
>
> On Mon, 22 Jun 2020 at 11:05, Hyacinth Joyce <[email-masked]> wrote:
>
>> Hi Hussain,
>>
>> Please receive -  CRAMUMZ_DXB12416  to proceed with the refund.
>>
>> Thank you.
>>
>> Best Regards,
>>
>> *Joyce Alvarado*
>> Customer Care Representative
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
>>  www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>> On Mon, 8 Jun 2020 at 12:47, Hyacinth Joyce <[email-masked]> wrote:
>>
>>> Hi team,
>>>
>>> @Mostafa saad <[email-masked]> thank you for the update.
>>>
>>> @Shajeeb Cheriyath <[email-masked]> / @Sagar Khawani
>>> <[email-masked]> we have processed a refund for the
>>> above-mentioned order and created CRA -  CRAMUMZ_DXB12416  as the item
>>> is not in stock.
>>> -shipment is lost / undelivered.
>>>
>>> Thank you.
>>>
>>> Best Regards,
>>>
>>> *Joyce Alvarado*
>>> Customer Care Representative
>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>> w: www.mumzworld.com
>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>>> PO Box 500245, Dubai, UAE
>>>
>>>
>>> On Mon, 8 Jun 2020 at 10:23, Mostafa saad <[email-masked]>
>>> wrote:
>>>
>>>> Hello Hyacinth
>>>>
>>>> Please place new order to the customer with the correct address to
>>>> proceed delivery today
>>>>
>>>> @Shajeeb Cheriyath <[email-masked]>  Please we need to update
>>>> this order as lost On ( Clearway ) ( 600863397_1 ) also we already add this
>>>> on the sheet.
>>>>
>>>>
>>>>
>>>> Regards
>>>>
>>>> Mostafa Saad
>>>> LM Supervisor at Mumzworld
>>>>
>>>>
>>>> On Mon, Jun 8, 2020 at 9:38 AM Hyacinth Joyce <[email-masked]>
>>>> wrote:
>>>>
>>>>> Hi team,
>>>>>
>>>>> Please note of the below delivery address.
>>>>>
>>>>>
>>>>> Best Regards,
>>>>>
>>>>> *Joyce Alvarado*
>>>>> Customer Care Representative
>>>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>>>>  w: www.mumzworld.com
>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>> District, PO Box 500245, Dubai, UAE
>>>>>
>>>>>
>>>>> On Sat, 6 Jun 2020 at 11:59, Anas nazzal <[email-masked]> wrote:
>>>>>
>>>>>> Dear Mostaf,
>>>>>>
>>>>>> As per our conversation, kindly do the needful to the customer as she
>>>>>> keeps calling to follow up.
>>>>>>
>>>>>> Best Regards
>>>>>> Anas Nazzal
>>>>>>
>>>>>> On Sat, Jun 6, 2020 at 10:41 AM Clearway Express <
>>>>>> [email-masked]> wrote:
>>>>>>
>>>>>>> This order was delivered to the mentioned address in system Al Jadaf
>>>>>>> street D1 Tower apartment 1708.this is the customer fault to put the wrong
>>>>>>> address.my courier will collect it and will bring to Nad Al Sheba.
>>>>>>>
>>>>>>> Regards
>>>>>>>
>>>>>>> On Sat, 6 Jun 2020, 10:33 Anas nazzal, <[email-masked]> wrote:
>>>>>>>
>>>>>>>> Dear Team
>>>>>>>>
>>>>>>>> The customer is extremely angry and totally dissatisfied about the
>>>>>>>> service and delay.
>>>>>>>> kindly do the needful and note that the customer requested to get
>>>>>>>> the order delivery on *Dubai-nad al Shiba- grand views house t230*
>>>>>>>>
>>>>>>>>
>>>>>>>> Best Regards,
>>>>>>>> Anas Nazzal
>>>>>>>>
>>>>>>>>
>>>>>>>> On Thu, Jun 4, 2020 at 6:57 PM Hyacinth Joyce <[email-masked]>
>>>>>>>> wrote:
>>>>>>>>
>>>>>>>>> Hi team,
>>>>>>>>>
>>>>>>>>> Do we have an update?
>>>>>>>>>
>>>>>>>>> Thank you.
>>>>>>>>>
>>>>>>>>> Best Regards,
>>>>>>>>>
>>>>>>>>> *Joyce Alvarado*
>>>>>>>>> Customer Care Representative
>>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> On Thu, 4 Jun 2020 at 12:57, Mostafa saad <[email-masked]>
>>>>>>>>> wrote:
>>>>>>>>>
>>>>>>>>>> @[email-masked] FYA
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> Regards
>>>>>>>>>>
>>>>>>>>>> Mostafa Saad
>>>>>>>>>> LM Supervisor at Mumzworld
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> On Thu, Jun 4, 2020 at 12:52 PM Mostafa saad <
>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>
>>>>>>>>>>> @Clearway Express <[email-masked]>  Please collect
>>>>>>>>>>> this order from the customer and deliver it on the new address...
>>>>>>>>>>> Regards
>>>>>>>>>>>
>>>>>>>>>>> Mostafa Saad
>>>>>>>>>>> LM Supervisor at Mumzworld
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> On Thu, Jun 4, 2020 at 12:26 PM Hyacinth Joyce <
>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>
>>>>>>>>>>>> Hi Mostafa and Eugene,
>>>>>>>>>>>>
>>>>>>>>>>>> The above-mentioned order shows delivered yesterday on our
>>>>>>>>>>>> records.
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> Kindly check with the courier as the customer informed that she
>>>>>>>>>>>> did not receive it. The customer's delivery address is below:
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> Please prioritize, the customer threats to raise a formal
>>>>>>>>>>>> complaint.
>>>>>>>>>>>>
>>>>>>>>>>>> Thank you.
>>>>>>>>>>>>
>>>>>>>>>>>> Best Regards,
>>>>>>>>>>>>
>>>>>>>>>>>> *Joyce Alvarado*
>>>>>>>>>>>> Customer Care Representative
>>>>>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> On Wed, 3 Jun 2020 at 09:05, Hyacinth Joyce <
>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>
>>>>>>>>>>>>> Hi Mostafa and Eugene,
>>>>>>>>>>>>>
>>>>>>>>>>>>> Please update.
>>>>>>>>>>>>>
>>>>>>>>>>>>> Thank you.
>>>>>>>>>>>>>
>>>>>>>>>>>>> Best Regards,
>>>>>>>>>>>>>
>>>>>>>>>>>>> *Joyce Alvarado*
>>>>>>>>>>>>> Customer Care Representative
>>>>>>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>> On Tue, 2 Jun 2020 at 18:40, Hyacinth Joyce <
>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>
>>>>>>>>>>>>>> Hi team,
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> To update on the above, the delivery address is below:
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> *Dubai-nad al Shiba- grand views house t230*
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Thank you.
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Best Regards,
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> *Joyce Alvarado*
>>>>>>>>>>>>>> Customer Care Representative
>>>>>>>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai
>>>>>>>>>>>>>> Design District, PO Box 500245, Dubai, UAE
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> On Tue, 2 Jun 2020 at 18:35, Hyacinth Joyce <
>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> Hi team,
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> The customer is following up on the delivery of the
>>>>>>>>>>>>>>> above order. It shows shipped on 23rd May, undelivered until Today.
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> Please check and advise ASAP.
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> Thank you.
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> Best Regards,
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> *Joyce Alvarado*
>>>>>>>>>>>>>>> Customer Care Representative
>>>>>>>>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai
>>>>>>>>>>>>>>> Design District, PO Box 500245, Dubai, UAE
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>