Subject: RE: 1Z289F8W6756171019 / 1Z289F8W6756366032
From: "chantelle.cardozo via customer care" <[email-masked]>
To: <[email-masked]>, <[email-masked]>, <[email-masked]>, <[email-masked]>, <[email-masked]>, <[email-masked]>, <[email-masked]>, <[email-masked]>, <[email-masked]>, <[email-masked]>, <[email-masked]>
Date: Mon, 29 Jun 2020 06:29:44 +0000
List-Id: <ccteam.mumzworld.com>

Dear Ronald and team

We are having issues with the below customer, please see this mail and kindly help us here.

Best Regards

Chantelle Cardozo

Preferred Customer Associate

UPS Gulf LLC

Al Moosa Tower 2, 25 Floor

Sheikh Zayed Road, P.O. Box 26026

Dubai, United Arab Emirates

Tel +971 4 3815278
Mobile 00971561770264

Fax +971 4 3390835

[email-masked]<mailto:[email-masked]>

Existing UPS rates will be revised effective 01 January 2020. For more information on the annual General Rate Increase (GRI) applicable to your account, please contact your Account Manager or call UPS Customer Service at 600 544 743.   The 2020 UPS Service and Tariff will be available in ups.com/ae<https://www.ups.com/ae/en/shipping/zones-and-rates.page>  from 29th December 2019.

From: Thodika Shameem (TGC8FQS)
Sent: Monday, June 29, 2020 10:29 AM
To: Cardozo Chantelle (EUR6CTC) <[email-masked]>
Cc: Moinuddin Khaja (WDQ6BMN) <[email-masked]>; Al-Kulagi Naif (EUR6AKN) <[email-masked]>; Nooremoochi Muneer (TBB7YDW) <[email-masked]>; Khurshidahmad Akbarbutt (BDR2NWP) <[email-masked]>; Muraleedharan Nair Arjun (XTB7MDD) <[email-masked]>; Ali Mohammed Akber (YYZ8PTB) <[email-masked]>; Mohammed Abdul Aleem Ammar (QRH8PYZ) <[email-masked]>; Iqbal Javed (FLS0FGS) <[email-masked]>
Subject: 1Z289F8W6756171019 / 1Z289F8W6756366032

Dear Chantelle,

The subject shipment is multiple and the customer received only one shipment and 2 pkg he refused to received, As per the customer he has received the 2 shipment earlier from mums and one pkg was remaining which he accepted.
We have convinced to customer to return the package which is received one or accept the all shipment ,but he refused both,

Kindly check with mums team and advice for further.

Thanks,
Rgds,

Shameem
Deliver Information  E - Commerce - WP
Kingdom of Saudi Arabia

P.O. Box 23576
Jeddah 21436
Kingdom of Saudi Arabia
Tel: +966 920005020 Ext 134
Customer Service: 92000 2555
Email: [email-masked]<mailto:[email-masked]>
www.ups.com<http://www.ups.com/>

EIRAD Trading & Contracting Co. Ltd. Authorized Service Contractor for UPS.
Decision GreenSM - Consider the environment before printing this e-mail
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