Subject: Re: Collection Tracker Issue.
From: "Alina D'Souza" <[email-masked]>
To: Mark Anthony Laraga <[email-masked]>
Cc: Naib Khan <[email-masked]>, Mohamed Magdy <[email-masked]>, customer care <[email-masked]>, Hyacinth Joyce <[email-masked]>, Shady Elgendy <[email-masked]>, lastmile <[email-masked]>, Eugene Mugisa <[email-masked]>, Asad <[email-masked]>, "Returns.fc" <[email-masked]>, Mostafa saad <[email-masked]>
Date: Mon, 29 Jun 2020 10:22:40 +0400
List-Id: <ccteam.mumzworld.com>

Hi Mark,

Finance Team does the CRA and Tracker for me I will advise them the same to
Address all the missing parts ticket to me.

Regards,
Alina

On Mon, Jun 29, 2020 at 10:17 AM Mark Anthony Laraga <[email-masked]>
wrote:

> Hi Alina,
>
> Please make it sure if you are updating the CRA's in the sheet, could you
> please double check on NS and zendesk what was the specific reason so that
> you  can base the issue on it.
> And also create only for the items that need to be collected.
>
> @Mostafa saad <[email-masked]> @Naib Khan <[email-masked]> Please
> if the driver is handing over collection with you, do not base on the
> collection tracker V.2 instead base on wimo, because drivers are already
> assigned for the specific So# and CRA # from that APP.
>
> *Best Regards,*
> *Mark.*
>
> On Sun, Jun 28, 2020 at 1:53 PM Mostafa saad <[email-masked]>
> wrote:
>
>> @Alina D'Souza <[email-masked]>  Can you please advise why you
>> creat CRA for the Missing parts if we will deliver the missing item to the
>> customer?
>>
>>
>> We have many issues related to these cases once the drivers going to
>> collect the items from the customer and he said I don't have items to pick
>> up.
>>
>> or the customer gives the driver the items and after 2 or 3 days we
>> assigned the missing item to deliver it to the customer. so we have miss
>> communications between us and the customer.
>>
>>
>> So, Please make sure if the customer receives any items with missing
>> parts creat the CRA to collect all the items from the customer. not create
>> the CRA to deliver the missing items.
>>
>>
>>
>>
>> Regards
>>
>> Mostafa Saad
>> Last Mile  Mumzworld
>>
>>
>> On Sun, Jun 28, 2020 at 1:20 PM Alina D'Souza <[email-masked]>
>> wrote:
>>
>>> @Mohamed Magdy <[email-masked]> This maybe 1- 2 instance out of
>>> the 500 cases and we will address the same as Finance is assisting us to
>>> create the CRA
>>>
>>> However we have many complaints of wrong data on the Tracker which I
>>> have addressed in past with incorrect information as item Collected.
>>>
>>>
>>>
>>> Regards,
>>> Alina
>>>
>>> On Sun, Jun 28, 2020 at 12:55 PM Mohamed Magdy <[email-masked]>
>>> wrote:
>>>
>>>> BTW the solution is not to stop using the tracker rather than fixing
>>>> the issues and mixing that you are doing between the orders and the CRA
>>>> numbers
>>>>
>>>> On Sun, Jun 28, 2020 at 12:51 PM Alina D'Souza <[email-masked]>
>>>> wrote:
>>>>
>>>>> Hi Magdy,
>>>>>
>>>>> It's confusing for us too details don't match
>>>>>
>>>>> Please advise and we can just stop using it. However, how would I get
>>>>> information on the collection
>>>>>
>>>>> Regards,
>>>>> Alina
>>>>>
>>>>> On Sun, Jun 28, 2020 at 12:46 PM Mohamed Magdy <[email-masked]>
>>>>> wrote:
>>>>>
>>>>>> @CS...Please all of these issues are causing veery big issues while
>>>>>> receiving the items we need to have an update and to fix all of these.
>>>>>>
>>>>>> Thanks
>>>>>>
>>>>>> On Sun, Jun 28, 2020 at 12:09 PM Mark Anthony Laraga <
>>>>>> [email-masked]> wrote:
>>>>>>
>>>>>>> Dear Team,
>>>>>>>
>>>>>>> Good Day!
>>>>>>>
>>>>>>> Few days ago I noticed that there was a mistake regarding collection
>>>>>>> tracker updates, Then suddenly found out that the  CRA's item mention was
>>>>>>> wrongly updating the correct item on the next column.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> When the CRA's physical item was collected by the driver's, it turns
>>>>>>> out to be completely matched on the tracker which has the wrong item on it.
>>>>>>>
>>>>>>> One of the scenarios that we are facing in our Dept. is
>>>>>>> CRA_AR_RE12886 were received last week and already processed, And
>>>>>>> then today one item returned to us as a collection on the same the
>>>>>>> CRA_AR_RE12886. But then when I checked on NS the correct item was
>>>>>>> CRA_AR_RE12885 which is wrong again on our tracker.
>>>>>>>
>>>>>>>
>>>>>>> Please assist us here regarding the issues we are facing, Items are
>>>>>>> collected from other departments but the physical items in specific CRA's
>>>>>>> are not yet received.
>>>>>>>
>>>>>>> Best Regards,
>>>>>>> Mark.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>
>>>>>> --
>>>>>>
>>>>>>
>>>>
>>>> --
>>>>
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