Subject: Re: PLS RETURN - 200255292_1// AWB: 290081018800
From: Hussain Firoz Miyagamwala <[email-masked]>
To: Ahmed Irfan <[email-masked]>
Cc: Taqwa Ali <[email-masked]>, Mary Anne Agapito <[email-masked]>, KSA Lastmile <[email-masked]>, customer care <[email-masked]>, Eugene Mugisa <[email-masked]>, Zubair Wahid <[email-masked]>
Date: Mon, 29 Jun 2020 09:59:25 +0400
List-Id: <ccteam.mumzworld.com>

Dear Ahmed,

As confirmed by you, I have created CRA for below missing item.

*BDM-597224  *

CRAKTM7642

On Sun, Jun 28, 2020 at 4:25 PM Ahmed Irfan <[email-masked]> wrote:

> We have received the Missing item please proceed to CRA
>
> On Sun, Jun 28, 2020 at 1:04 PM Taqwa Ali <[email-masked]> wrote:
>
>> Hi Team,
>>
>> The CRA (CRAKTM5309 and CRAKTM5477)  was incomplete.
>>
>> You have missed one more item, please create the CRA for the below to
>> initiate the refund.
>>
>>
>> 200255292_1 BDM-597224
>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=770883> Hauck
>> - Open'N Stop Safety Gate W/ 9 cm Extension - White
>>
>> Thank you
>> Warm Regards,
>>
>> On Sun, Jun 28, 2020 at 10:44 AM Mary Anne Agapito <
>> [email-masked]> wrote:
>>
>>> Hi Team,
>>>
>>> A gentle reminder on the above.
>>>
>>> Thank you
>>> Warm Regards,
>>>
>>> *Mary Anne Agapito*
>>> Customer Care Representative
>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>> │ w: www.mumzworld.com
>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>>> PO Box 500245, Dubai, UAE
>>>
>>>
>>>
>>> On Sat, Jun 27, 2020 at 10:34 AM Mary Anne Agapito <
>>> [email-masked]> wrote:
>>>
>>>> Hi Team,
>>>>
>>>> May we have an update on this, lease?
>>>>
>>>> The customer is asking for a refund. We are unable to proceed because
>>>> one item has no CRA.
>>>>
>>>> Please update. Thank you
>>>> Warm Regards,
>>>>
>>>> *Mary Anne Agapito*
>>>> Customer Care Representative
>>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>>>  │ w: www.mumzworld.com
>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>> District, PO Box 500245, Dubai, UAE
>>>>
>>>>
>>>>
>>>> On Thu, Jun 18, 2020 at 8:56 AM Hussain Firoz Miyagamwala <
>>>> [email-masked]> wrote:
>>>>
>>>>> @KSA Lastmile <[email-masked]>
>>>>> Can you please check and confirm
>>>>>
>>>>>
>>>>> On Wed, Jun 17, 2020 at 8:22 PM Mary Anne Agapito <
>>>>> [email-masked]> wrote:
>>>>>
>>>>>> Hi Team,
>>>>>>
>>>>>> The CRA (CRAKTM5309 and CRAKTM5477)  was incomplete.
>>>>>>
>>>>>> You have missed one more item, please create the CRA for the below to
>>>>>> initiate the refund.
>>>>>>
>>>>>>
>>>>>> 200255292_1 BDM-597224
>>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=770883> Hauck
>>>>>> - Open'N Stop Safety Gate W/ 9 cm Extension - White
>>>>>>
>>>>>> Thank you
>>>>>> Warm Regards,
>>>>>>
>>>>>> *Mary Anne Agapito*
>>>>>> Customer Care Representative
>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>
>>>>>>
>>>>>>
>>>>>> On Sun, May 24, 2020 at 12:30 PM Mary Anne Agapito <
>>>>>> [email-masked]> wrote:
>>>>>>
>>>>>>> Hi Mariya,
>>>>>>>
>>>>>>> Thank you for the update.
>>>>>>>
>>>>>>> @Hussain Firoz Miyagamwala <[email-masked]> - please create
>>>>>>> the CRA when received so we can initiate the refund
>>>>>>>
>>>>>>> Warm Regards,
>>>>>>>
>>>>>>> *Mary Anne Agapito*
>>>>>>> Customer Care Representative
>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> On Thu, May 21, 2020 at 10:28 AM Mariya Christy <
>>>>>>> [email-masked]> wrote:
>>>>>>>
>>>>>>>> *Dear Mary,*
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> Still the shipment is with us under return AWB# 214005194387.
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> *Dear Hussain,*
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> Kindly confirm to proceed with return.
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> Thanks & Regards,
>>>>>>>>
>>>>>>>> *MARIYA CHRISTY*
>>>>>>>>
>>>>>>>> CS Key Accounts Agent
>>>>>>>> Customer Service Dept.
>>>>>>>> Dubai - United Arab Emirates
>>>>>>>>
>>>>>>>> T
>>>>>>>>
>>>>>>>> +971 4 606 9099
>>>>>>>>
>>>>>>>>  EXT
>>>>>>>>
>>>>>>>>   4032
>>>>>>>>
>>>>>>>> M
>>>>>>>>
>>>>>>>> +971 58 954 7017
>>>>>>>>
>>>>>>>>  F
>>>>>>>>
>>>>>>>> +971 4 235 1166
>>>>>>>>
>>>>>>>> E
>>>>>>>>
>>>>>>>> [email-masked] <[email-masked]>
>>>>>>>>
>>>>>>>> <http://www.smsaexpress.com/>
>>>>>>>>
>>>>>>>> <https://www.iso.org/home.html>
>>>>>>>>
>>>>>>>> <https://www.tapaonline.org/>
>>>>>>>>
>>>>>>>> <https://www.ticsi.org/>
>>>>>>>>
>>>>>>>> <https://sa.greatplacetowork.com/en/>
>>>>>>>>
>>>>>>>> <http://www.facebook.com/SMSAExpress>
>>>>>>>>
>>>>>>>> <http://twitter.com/SMSAExpress>
>>>>>>>>
>>>>>>>> <http://www.instagram.com/SMSAExpress>
>>>>>>>>
>>>>>>>> <https://www.linkedin.com/company/smsaexpress/>
>>>>>>>>
>>>>>>>> [image: Description: Description: Please consider the environment
>>>>>>>> before printing this email]
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> This e-mail contains confidential information or
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>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> *From:* Mary Anne Agapito [mailto:[email-masked]]
>>>>>>>> *Sent:* Tuesday, 19 May, 2020 3:04 PM
>>>>>>>> *To:* Mariya Christy
>>>>>>>> *Cc:* customer care; Eugene Mugisa; Hussain Firoz Miyagamwala
>>>>>>>> *Subject:* PLS RETURN - 200255292_1// AWB: 290081018800
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> Hi Mariya,
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> Have you already return the package back to us? Kindly disregard
>>>>>>>> this email if you do. If not please do the needful.
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> @Hussain Firoz Miyagamwala <[email-masked]>  - please
>>>>>>>> create the cra once received to initiate the refund process.
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> Thank you
>>>>>>>>
>>>>>>>> Warm Regards,
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> *Mary Anne Agapito*
>>>>>>>> Customer Care Representative
>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>
>>>>>>>>
>>>>>>>