Subject: Re: Productivity report
From: Deeksha Dadu <[email-masked]>
To: Rosette Modiri <[email-masked]>
Cc: Urvika Chaudhary <[email-masked]>
Date: Sun, 28 Jun 2020 17:40:56 +0000

Why is the productivity is 30s and 40s? Not having netsuite access shouldn’t affect it by 1/3rd!

@ Urvika: Let’s discuss this tomorrow please. I will call you around 12:30pm. Thanks

Sent from my iPhone

On 28 Jun 2020, at 22:54, Rosette Modiri <[email-masked]> wrote:

Hi Ma'am

Please find below the productivity report of 27-28 June 2020 per agent :

Ankit- 33
Ashutosh- 30
Tijo- 29
Atul - OFF
-------------------------------
Atul - 35
Ankit- 33
Ashutosh- OFF
Tijo- OFF

Chat performance-

- Dipayan :OFF
- Obiedo : 126
- Ahmad : 97

Regards,
Rosette
________________________________
From: "Rosette Modiri" <[email-masked]>
To: "deeksha" <[email-masked]>
Cc: "Urvika Chaudhary" <[email-masked]>
Sent: Saturday, 27 June, 2020 15:49:44
Subject: Re: Feedback on the agents (Morning Team)

Hi Ma'am

Please find below the email performance of morning shift of 26-06-2020 :

Atul- 30
Ankit- 32
Ashutosh- 37
Tijo- 30

Chat performance-

- Dipayan :111
- Obiedo : 94
- Ahmad : OFF

Regards,
Rosette
________________________________
From: "Urvika Chaudhary" <[email-masked]>
To: "deeksha" <[email-masked]>
Cc: "Rosette Modiri" <[email-masked]>
Sent: Friday, 26 June, 2020 09:55:42
Subject: Re: Feedback on the agents (Morning Team)

Hi

Please find below the email performance of morning shift-

Atul- 39
Ankit- 37
Ashutosh- 36
Tijo- 40

Chat performance-

68- Dipayan
96- Obiedo
84- Ahmad

Urvika Chaudhary
Training Manager
________________________________
Cherry E-Commerce Services Pvt. Ltd.
[email-masked]
www.livesalesman.com<http://www.livesalesman.com/>

________________________________
From: "Urvika Chaudhary" <[email-masked]>
To: "deeksha" <[email-masked]>
Cc: "Rosette Modiri" <[email-masked]>
Sent: Thursday, June 25, 2020 9:13:58 AM
Subject: Re: Feedback on the agents (Morning Team)

HI

Please find below the email performance of morning shift-

Atul- 40
Ankit- 33
Ashutosh- 33
Tijo-  OFF

Urvika Chaudhary
Training Manager
________________________________
Cherry E-Commerce Services Pvt. Ltd.
[email-masked]
www.livesalesman.com<http://www.livesalesman.com/>

________________________________
From: "Urvika Chaudhary" <[email-masked]>
To: "deeksha" <[email-masked]>
Cc: "Rosette Modiri" <[email-masked]>
Sent: Wednesday, June 24, 2020 3:01:37 PM
Subject: Re: Feedback on the agents (Morning Team)

sure

Urvika Chaudhary
Training Manager
________________________________
Cherry E-Commerce Services Pvt. Ltd.
[X][email-masked]
www.livesalesman.com<http://www.livesalesman.com/>

________________________________
From: "deeksha" <[email-masked]>
To: "Urvika Chaudhary" <[email-masked]>
Cc: "Rosette Modiri" <[email-masked]>
Sent: Wednesday, June 24, 2020 2:37:59 PM
Subject: Re: Feedback on the agents (Morning Team)

Hi Urvika,

As discussed, please also include agents’ productivity also in your daily reports.

Thanks

Regards,
Deeksha

Sent from my iPhone

On 23 Jun 2020, at 18:45, Urvika Chaudhary <[email-masked]> wrote:

Hi

Please find below the feedback for the agents:

Ashutosh        Good understanding// asks relevant questions// Productivity is to be pushed more// he is confident with the queries.
Tijo    Good understanding// Able to resolve the query confidently// Asks relevant questions// need to push more on productivity
Atul    Productivity is satisfactory, needs to be pushed more- not confident with cases// needs to be advised on almost all the cases

Ankit                            OFF

Urvika Chaudhary
Training Manager
________________________________
Cherry E-Commerce Services Pvt. Ltd.
[email-masked]
www.livesalesman.com<http://www.livesalesman.com/>