Subject: Re: 600879072_2 - ClearWayExpress::MUHAMMADUMAIR || UNDELIVERED ORDER
From: Angeli Fontillas <[email-masked]>
To: Clearway Express <[email-masked]>, Shajeeb Cheriyath <[email-masked]>, Sagar Khawani <[email-masked]>
Cc: Hyacinth Joyce <[email-masked]>, Mostafa saad <[email-masked]>, Uae Lastmile <[email-masked]>, Naib Khan <[email-masked]>, Eugene Mugisa <[email-masked]>, customer care <[email-masked]>, Christian Mendoza <[email-masked]>
Date: Sun, 28 Jun 2020 18:27:10 +0400
List-Id: <ccteam.mumzworld.com>

Hello Team,

We have placed a new order for lost shipment 600879072_2  new order
SO 600909698.

@Shajeeb Cheriyath <[email-masked]> / @Sagar Khawani
<[email-masked]> - FYI .

Thank you.

On Fri, 26 Jun 2020 at 04:47, Clearway Express <[email-masked]>
wrote:

> Hi Joyce,
>
> We are apologize for this order delays. You can place a new order for this
> or as investigated but we cannot locate this order where the courier has
> delivered. Part 1 is received by customer and part 2 600879072_2 is missing
> only.
>
> Regards
> Clearway Express
>
>
>
> On Thu, 25 Jun 2020, 17:28 Hyacinth Joyce, <[email-masked]> wrote:
>
>> Hi Team,
>>
>> Do we have an update about the delivery?
>>
>> Thank you.
>>
>> Best Regards,
>>
>> *Joyce Alvarado*
>> Customer Care Representative
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
>>  www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>> On Thu, 25 Jun 2020 at 12:52, Mostafa saad <[email-masked]>
>> wrote:
>>
>>> @Clearway Express <[email-masked]>  Please push wit the
>>> driver to deliver this ordre ASAP.
>>>
>>>
>>> Regards
>>>
>>> Mostafa Saad
>>> Last Mile  Mumzworld
>>>
>>>
>>> On Thu, Jun 25, 2020 at 11:50 AM Hyacinth Joyce <[email-masked]>
>>> wrote:
>>>
>>>> Hi Team,
>>>>
>>>> The customer for the above shipment called again to follow up.
>>>>
>>>> Please ensure delivery TODAY, the customer is very upset for the delay.
>>>> The order shows shipped on 5th June.
>>>>
>>>> The customer added that if delivery will not be done today she would
>>>> want a refund instead.
>>>>
>>>>
>>>> Kindly assist and advise ASAP.
>>>>
>>>> Thank you.
>>>>
>>>> Best Regards,
>>>>
>>>> *Joyce Alvarado*
>>>> Customer Care Representative
>>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>>> w: www.mumzworld.com
>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>> District, PO Box 500245, Dubai, UAE
>>>>
>>>>
>>>> On Mon, 15 Jun 2020 at 09:33, Christian Mendoza <
>>>> [email-masked]> wrote:
>>>>
>>>>> Hi Team,
>>>>>
>>>>> Customer did not receive this order. Please action ASAP
>>>>>
>>>>> Thank you and Best Regards,
>>>>>
>>>>>

-- 
*Regards,*

*Angeli Fontillas*
Customer Care Representative
p:  +971 (0)4 4339455   Ext 1324 │ e: [email-masked]
<[email-masked]> │ w: www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE