Subject: Re: PLS RETURN - 200255292_1// AWB: 290081018800
From: Ahmed Irfan <[email-masked]>
To: Taqwa Ali <[email-masked]>
Cc: Hussain Firoz Miyagamwala <[email-masked]>, Mary Anne Agapito <[email-masked]>, KSA Lastmile <[email-masked]>, customer care <[email-masked]>, Eugene Mugisa <[email-masked]>, Zubair Wahid <[email-masked]>
Date: Sun, 28 Jun 2020 15:25:06 +0300
List-Id: <ccteam.mumzworld.com>

We have received the Missing item please proceed to CRA

On Sun, Jun 28, 2020 at 1:04 PM Taqwa Ali <[email-masked]> wrote:

> Hi Team,
>
> The CRA (CRAKTM5309 and CRAKTM5477)  was incomplete.
>
> You have missed one more item, please create the CRA for the below to
> initiate the refund.
>
>
> 200255292_1 BDM-597224
> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=770883> Hauck
> - Open'N Stop Safety Gate W/ 9 cm Extension - White
>
> Thank you
> Warm Regards,
>
> On Sun, Jun 28, 2020 at 10:44 AM Mary Anne Agapito <[email-masked]>
> wrote:
>
>> Hi Team,
>>
>> A gentle reminder on the above.
>>
>> Thank you
>> Warm Regards,
>>
>> *Mary Anne Agapito*
>> Customer Care Representative
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>  w: www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>>
>> On Sat, Jun 27, 2020 at 10:34 AM Mary Anne Agapito <
>> [email-masked]> wrote:
>>
>>> Hi Team,
>>>
>>> May we have an update on this, lease?
>>>
>>> The customer is asking for a refund. We are unable to proceed because
>>> one item has no CRA.
>>>
>>> Please update. Thank you
>>> Warm Regards,
>>>
>>> *Mary Anne Agapito*
>>> Customer Care Representative
>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>> │ w: www.mumzworld.com
>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>>> PO Box 500245, Dubai, UAE
>>>
>>>
>>>
>>> On Thu, Jun 18, 2020 at 8:56 AM Hussain Firoz Miyagamwala <
>>> [email-masked]> wrote:
>>>
>>>> @KSA Lastmile <[email-masked]>
>>>> Can you please check and confirm
>>>>
>>>>
>>>> On Wed, Jun 17, 2020 at 8:22 PM Mary Anne Agapito <
>>>> [email-masked]> wrote:
>>>>
>>>>> Hi Team,
>>>>>
>>>>> The CRA (CRAKTM5309 and CRAKTM5477)  was incomplete.
>>>>>
>>>>> You have missed one more item, please create the CRA for the below to
>>>>> initiate the refund.
>>>>>
>>>>>
>>>>> 200255292_1 BDM-597224
>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=770883> Hauck
>>>>> - Open'N Stop Safety Gate W/ 9 cm Extension - White
>>>>>
>>>>> Thank you
>>>>> Warm Regards,
>>>>>
>>>>> *Mary Anne Agapito*
>>>>> Customer Care Representative
>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>> District, PO Box 500245, Dubai, UAE
>>>>>
>>>>>
>>>>>
>>>>> On Sun, May 24, 2020 at 12:30 PM Mary Anne Agapito <
>>>>> [email-masked]> wrote:
>>>>>
>>>>>> Hi Mariya,
>>>>>>
>>>>>> Thank you for the update.
>>>>>>
>>>>>> @Hussain Firoz Miyagamwala <[email-masked]> - please create
>>>>>> the CRA when received so we can initiate the refund
>>>>>>
>>>>>> Warm Regards,
>>>>>>
>>>>>> *Mary Anne Agapito*
>>>>>> Customer Care Representative
>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>
>>>>>>
>>>>>>
>>>>>> On Thu, May 21, 2020 at 10:28 AM Mariya Christy <
>>>>>> [email-masked]> wrote:
>>>>>>
>>>>>>> *Dear Mary,*
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Still the shipment is with us under return AWB# 214005194387.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> *Dear Hussain,*
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Kindly confirm to proceed with return.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Thanks & Regards,
>>>>>>>
>>>>>>> *MARIYA CHRISTY*
>>>>>>>
>>>>>>> CS Key Accounts Agent
>>>>>>> Customer Service Dept.
>>>>>>> Dubai - United Arab Emirates
>>>>>>>
>>>>>>> T
>>>>>>>
>>>>>>> +971 4 606 9099
>>>>>>>
>>>>>>>  EXT
>>>>>>>
>>>>>>>   4032
>>>>>>>
>>>>>>> M
>>>>>>>
>>>>>>> +971 58 954 7017
>>>>>>>
>>>>>>>  F
>>>>>>>
>>>>>>> +971 4 235 1166
>>>>>>>
>>>>>>> E
>>>>>>>
>>>>>>> [email-masked] <[email-masked]>
>>>>>>>
>>>>>>> <http://www.smsaexpress.com/>
>>>>>>>
>>>>>>> <https://www.iso.org/home.html>
>>>>>>>
>>>>>>> <https://www.tapaonline.org/>
>>>>>>>
>>>>>>> <https://www.ticsi.org/>
>>>>>>>
>>>>>>> <https://sa.greatplacetowork.com/en/>
>>>>>>>
>>>>>>> <http://www.facebook.com/SMSAExpress>
>>>>>>>
>>>>>>> <http://twitter.com/SMSAExpress>
>>>>>>>
>>>>>>> <http://www.instagram.com/SMSAExpress>
>>>>>>>
>>>>>>> <https://www.linkedin.com/company/smsaexpress/>
>>>>>>>
>>>>>>> [image: Description: Description: Please consider the environment
>>>>>>> before printing this email]
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> This e-mail contains confidential information or
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>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> *From:* Mary Anne Agapito [mailto:[email-masked]]
>>>>>>> *Sent:* Tuesday, 19 May, 2020 3:04 PM
>>>>>>> *To:* Mariya Christy
>>>>>>> *Cc:* customer care; Eugene Mugisa; Hussain Firoz Miyagamwala
>>>>>>> *Subject:* PLS RETURN - 200255292_1// AWB: 290081018800
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Hi Mariya,
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Have you already return the package back to us? Kindly disregard
>>>>>>> this email if you do. If not please do the needful.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> @Hussain Firoz Miyagamwala <[email-masked]>  - please create
>>>>>>> the cra once received to initiate the refund process.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Thank you
>>>>>>>
>>>>>>> Warm Regards,
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> *Mary Anne Agapito*
>>>>>>> Customer Care Representative
>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>
>>>>>>>
>>>>>>