Subject: RE: Mistake on store page for item from order 200270806
From: "Tarek El-Far" <[email-masked]>
To: "'Taqwa Ali'" <[email-masked]>
Cc: "'Jayson Reyes'" <[email-masked]>, "'Anas nazzal'" <[email-masked]>, "'Mohammed Ali Naji Almahdi'" <[email-masked]>, "'Catalogue Data'" <[email-masked]>, "'customer care'" <[email-masked]>, "'John Garcia'" <[email-masked]>
Date: Sun, 28 Jun 2020 15:57:54 +0400
List-Id: <ccteam.mumzworld.com>

Dear Taswa and team

The below history goes 6 weeks back and this is the first time it reaches us as the vendor!! Also, last interaction with the customer was 26 days back and this is not reflecting well on the brand.

The below issue came to surface a while back and we changed the description for the stand being optional and sold separately, am not sure why old description is now showing for only the warm grey color while the other colors are correct, appreciate if the catalogue team can take care of this to avoid confusion.

Regards

Tarek El-Far

General Manager

TAMA L.L.C.

+971 555 99 1010

 

From: Taqwa Ali <[email-masked]> 
Sent: Sunday, 28 June, 2020 14:19
To: [email-masked]
Cc: Jayson Reyes <[email-masked]>; Anas nazzal <[email-masked]>; Mohammed Ali Naji Almahdi <[email-masked]>; Catalogue Data <[email-masked]>; customer care <[email-masked]>; John Garcia <[email-masked]>
Subject: Re: Mistake on store page for item from order 200270806

Dear Team 

Please update as the CM is following up.

Regards

Taqwa 

On Tue, Jun 2, 2020 at 3:06 PM Anas nazzal <[email-masked] <mailto:[email-masked]> > wrote:

Dear Team,

Kindly assist with the below customer as hse called again to follow up.

Best Regards

Anas Nazzal

On Sat, May 30, 2020 at 11:05 AM Samiya Sheikh <[email-masked] <mailto:[email-masked]> > wrote:

Hi Team,

customer is following up- kindly assist urgently.

Regards 

 

On Sat, May 16, 2020 at 12:49 AM Mohammed Ali Naji Almahdi <[email-masked] <mailto:[email-masked]> > wrote:

Dear Catalogue team,

The customer's order contains this item:-

Pali - Moses Basket Georgia - Warm Grey 

https://www.mumzworld.com/en/pali-moses-basket-georgia-warm-grey

 As per the item's store page the description says the stand for the basket is sold separately but then it says the stand is included in the description.

Could you please confirm if the stand is meant to be included because the customer wants it to be provided.

Kind Regards,

Mohammed