Subject: Re: delivery update: 200289538 // DHL-Express::2406994030 << Reference ID: 59010752 >>
From: Ronald Gaviola <[email-masked]>
To: Samiya Sheikh <[email-masked]>, Moataz Salah El Din <[email-masked]>, Eugene Mugisa <[email-masked]>
Cc: Ekta Jesswani <[email-masked]>, Amir Julkarnain <[email-masked]>, Asad <[email-masked]>, customer care <[email-masked]>
Date: Sun, 28 Jun 2020 15:06:04 +0400
List-Id: <ccteam.mumzworld.com>

Samiya,

For collection +Moataz Salah El Din <[email-masked]> can book
collection request thru MyDHL+.

Regards,
Ronald

On Sun, Jun 28, 2020 at 11:29 AM Samiya Sheikh <[email-masked]> wrote:

> Hi Team,
>
> Kindly assist urgently,
>
> Mobile number registered in this order was incorrect and the order was
> delivered to another customer.
>
> Regards
>
> On Sat, Jun 27, 2020 at 3:26 PM Samiya Sheikh <[email-masked]>
> wrote:
>
>> Hi Ronald,
>>
>>  the one registered in 200289538 is wrong hence delivered to another
>> customer.  Is it possible for DHL to collect from the wrong customer and
>> return it back to Mumz WH?
>>
>> Regards
>>
>> On Sat, Jun 27, 2020 at 3:08 PM Ronald Gaviola <[email-masked]>
>> wrote:
>>
>>> Samiya,
>>>
>>> The customer and contact number is matching with the record in netsuite.
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>> Regards,
>>> Ronald
>>>
>>>
>>> On Sat, Jun 27, 2020 at 12:32 PM Samiya Sheikh <[email-masked]>
>>> wrote:
>>>
>>>> Hi Ronald,
>>>>
>>>> Please advise on this case. order 200289538 is delivered to another
>>>> person (966533344968), can't find his account on Mumzworld.
>>>>
>>>> Now our customer is requesting for a replacement order. kindly approve.
>>>>
>>>>
>>>> Regards
>>>>
>>>> On Wed, Jun 24, 2020 at 11:06 AM Samiya Sheikh <[email-masked]>
>>>> wrote:
>>>>
>>>>> Hi Ronald,
>>>>>
>>>>> Please advise on this,
>>>>>
>>>>> Regards
>>>>>
>>>>> On Tue, Jun 23, 2020 at 9:44 PM <[email-masked]> wrote:
>>>>>
>>>>>> Hi Samiya,
>>>>>>
>>>>>>
>>>>>> Good day.
>>>>>>
>>>>>>
>>>>>> Our destination team conducted a thorough investigation, to identify
>>>>>> the reason for this incorrect delivery.
>>>>>>
>>>>>>
>>>>>> We have detected that, the contact number provided on the waybill is
>>>>>> completely incorrect : 966533344968. This contact number belongs to
>>>>>> : HUSSAIN SHUBILI.
>>>>>>
>>>>>>
>>>>>> The correct consignee mobile # is 0543449299 which is not mentioned
>>>>>> on the waybill. This lead to a confusion, as our Saudi team uses the
>>>>>> contact number provided, to confirm on the delivery address.
>>>>>>
>>>>>>
>>>>>> We have spoken to the receiver and to her husband on 0543449299.
>>>>>> They have not received the shipment and they are not willing to accept- it
>>>>>> anymore, as it was already opened by the wrong receiver. They are demanding
>>>>>> for a new shipment.
>>>>>>
>>>>>>
>>>>>> Should you require any further assistance, please contact me directly.
>>>>>>
>>>>>> Best Regards,
>>>>>>
>>>>>> *Khalid Khalfan*
>>>>>> Key Account Advisor
>>>>>>
>>>>>> DHL EXPRESS
>>>>>> P.O.Box 6252
>>>>>> Dubai
>>>>>> United Arab Emirates
>>>>>> 2924114
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> >> *Original Message ...*
>>>>>> >> From: [email-masked]
>>>>>> >> To: [email-masked]
>>>>>> >> Cc: [email-masked]
>>>>>> >> Subject: Re: delivery update: 200289538 // DHL-Express::2406994030
>>>>>> >> Sent: Mon, 22 Jun 2020 22:57:36 UTC+04:00
>>>>>> >>
>>>>>> >>
>>>>>> Hi Team,
>>>>>>
>>>>>> >>
>>>>>> Kindly assist, this shipment  is delivered to another person, he
>>>>>> called our customer and informed her the shipment is with him.
>>>>>> please advise.
>>>>>>
>>>>>> >>
>>>>>> Regards
>>>>>>
>>>>>> >>
>>>>>>
>>>>>> >>
>>>>>>
>>>>>>
>>>>>> >>
>>>>>> On Sun, Jun 21, 2020 at 2:13 PM Ronald Gaviola <[email-masked]>
>>>>>> wrote:
>>>>>> >>
>>>>>>
>>>>>>> +ae.mumzworld <[email-masked]> Khalid Please check.
>>>>>>>
>>>>>>> >>
>>>>>>>
>>>>>>> >>
>>>>>>>
>>>>>>> >>
>>>>>>>
>>>>>>> >>
>>>>>>> Regards,
>>>>>>> Ronald
>>>>>>>
>>>>>>> >>
>>>>>>>
>>>>>>> >>
>>>>>>> On Sun, Jun 21, 2020 at 1:37 PM Samiya Sheikh <[email-masked]>
>>>>>>> wrote:
>>>>>>> >>
>>>>>>>
>>>>>>>> Hi Team,
>>>>>>>> >>
>>>>>>>>
>>>>>>>> >>
>>>>>>>> This shipment is delivered to another customer. please assist.
>>>>>>>>
>>>>>>>> >>
>>>>>>>> [[:removedImage(image.png):]]
>>>>>>>> >>
>>>>>>>>
>>>>>>>> >>
>>>>>>>> Regards
>>>>>>>>
>>>>>>>
>>>>>>
>>>>>>
>>>>>