Subject: RE: Order #600877843
From: "Carmella Singh" <[email-masked]>
To: "'Mostafa saad'" <[email-masked]>, "'Mohamed Magdy'" <[email-masked]>
Cc: "'Alina D'Souza'" <[email-masked]>, "'Sujan Raj'" <[email-masked]>, "'Uae Lastmile'" <[email-masked]>, "'Eugene Mugisa'" <[email-masked]>, "'Denmark A'" <[email-masked]>, "'Mariam Zeineddine'" <[email-masked]>, "'customer care'" <[email-masked]>, "'Lubna Forzley'" <[email-masked]>, "'Ekta Jesswani'" <[email-masked]>, "'Amir Julkarnain'" <[email-masked]>, <[email-masked]>
Date: Sun, 28 Jun 2020 14:57:11 +0400
List-Id: <ccteam.mumzworld.com>

Dear Saad,

Good afternoon!

Apologies for the late response.

Upon checking with our ops team, driver went there for collection, but as per customer she already handover the collection to Other driver from Mumzworld yesterday.

Could you please confirm on this?

 

Carmella Singh 
Account Representative
One Click Delivery Services  
Mobile: +971 524758143
Tel: +971 (0) 4 368 7011 

 <http://www.1click2deliver.com/> www.1click2deliver.com 

 

 

From: Mostafa saad <[email-masked]> 
Sent: Sunday, June 28, 2020 9:07 AM
To: Mohamed Magdy <[email-masked]>
Cc: Alina D'Souza <[email-masked]>; Sujan Raj <[email-masked]>; Uae Lastmile <[email-masked]>; Eugene Mugisa <[email-masked]>; Denmark A <[email-masked]>; Mariam Zeineddine <[email-masked]>; customer care <[email-masked]>; Lubna Forzley <[email-masked]>; Ekta Jesswani <[email-masked]>; Amir Julkarnain <[email-masked]>; Carmella Singh <[email-masked]>
Subject: Re: Order #600877843

@Sujan Raj <mailto:[email-masked]>   I need an update here before 12 PM 

Regards 

Mostafa Saad 

Last Mile  Mumzworld  

 

On Sun, Jun 28, 2020 at 9:04 AM Mohamed Magdy <[email-masked] <mailto:[email-masked]> > wrote:

What is the update here?

On Sat, Jun 27, 2020 at 2:53 PM Mostafa saad <[email-masked] <mailto:[email-masked]> > wrote:

@Sujan Raj <mailto:[email-masked]>   

 

HYG

Regards 

Mostafa Saad 

Last Mile  Mumzworld  

 

On Sat, Jun 27, 2020 at 2:49 PM Alina D'Souza <[email-masked] <mailto:[email-masked]> > wrote:

Hi Sujan,

CRA_AR_RE12514

Regards,

Alina

On Sat, Jun 27, 2020 at 2:47 PM Sujan Raj <[email-masked] <mailto:[email-masked]> > wrote:

Hi Mostafa,

Please share the CRA Number.

Warm Regards,

Sujan Raj,

Mobile : +971506855826

 

On Sat, Jun 27, 2020 at 2:44 PM Mostafa saad <[email-masked] <mailto:[email-masked]> > wrote:

@Sujan Raj <mailto:[email-masked]>   Can you please share your feedback for this CRA 

over your report, this item was collected from the customer but AS per the customer the item still with her 

Regards 

Mostafa Saad 

Last Mile  Mumzworld  

 

On Sat, Jun 27, 2020 at 2:43 PM Alina D'Souza <[email-masked] <mailto:[email-masked]> > wrote:

Hi Mostafa,

Another case mentioned as item collected on the Collection Tracker the collection has not been received yet

Customer complaining on social media. Updated the sheet again please arrange collection asap

@Lubna Forzley <mailto:[email-masked]>    GC has been issued to the customer will take 15 mins to reflect

Regards,

Alina

On Fri, Jun 26, 2020 at 12:22 PM Mariam Zeineddine <[email-masked] <mailto:[email-masked]> > wrote:

Hello,

Hope you're well,

I have filed a ticket on zendesk for the subjected order. 

The customer has received the wrong item, and the status is pending receipt but there's a CRA.

Thank you

KIndly advise.

Customer is very imp. 

 

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