Subject: Re: PLS RETURN - 200255292_1// AWB: 290081018800
From: Taqwa Ali <[email-masked]>
To: Hussain Firoz Miyagamwala <[email-masked]>
Cc: Mary Anne Agapito <[email-masked]>, KSA Lastmile <[email-masked]>, customer care <[email-masked]>, Eugene Mugisa <[email-masked]>, Zubair Wahid <[email-masked]>, Ahmed Irfan <[email-masked]>
Date: Sun, 28 Jun 2020 14:04:11 +0400
List-Id: <ccteam.mumzworld.com>

Hi Team,

The CRA (CRAKTM5309 and CRAKTM5477)  was incomplete.

You have missed one more item, please create the CRA for the below to
initiate the refund.

200255292_1 BDM-597224
<https://3651277.app.netsuite.com/app/common/item/item.nl?id=770883> Hauck
- Open'N Stop Safety Gate W/ 9 cm Extension - White

Thank you
Warm Regards,

On Sun, Jun 28, 2020 at 10:44 AM Mary Anne Agapito <[email-masked]>
wrote:

> Hi Team,
>
> A gentle reminder on the above.
>
> Thank you
> Warm Regards,
>
> *Mary Anne Agapito*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
> w: www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
>
> On Sat, Jun 27, 2020 at 10:34 AM Mary Anne Agapito <[email-masked]>
> wrote:
>
>> Hi Team,
>>
>> May we have an update on this, lease?
>>
>> The customer is asking for a refund. We are unable to proceed because one
>> item has no CRA.
>>
>> Please update. Thank you
>> Warm Regards,
>>
>> *Mary Anne Agapito*
>> Customer Care Representative
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>  w: www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>>
>> On Thu, Jun 18, 2020 at 8:56 AM Hussain Firoz Miyagamwala <
>> [email-masked]> wrote:
>>
>>> @KSA Lastmile <[email-masked]>
>>> Can you please check and confirm
>>>
>>>
>>> On Wed, Jun 17, 2020 at 8:22 PM Mary Anne Agapito <
>>> [email-masked]> wrote:
>>>
>>>> Hi Team,
>>>>
>>>> The CRA (CRAKTM5309 and CRAKTM5477)  was incomplete.
>>>>
>>>> You have missed one more item, please create the CRA for the below to
>>>> initiate the refund.
>>>>
>>>>
>>>> 200255292_1 BDM-597224
>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=770883> Hauck
>>>> - Open'N Stop Safety Gate W/ 9 cm Extension - White
>>>>
>>>> Thank you
>>>> Warm Regards,
>>>>
>>>> *Mary Anne Agapito*
>>>> Customer Care Representative
>>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>>>  │ w: www.mumzworld.com
>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>> District, PO Box 500245, Dubai, UAE
>>>>
>>>>
>>>>
>>>> On Sun, May 24, 2020 at 12:30 PM Mary Anne Agapito <
>>>> [email-masked]> wrote:
>>>>
>>>>> Hi Mariya,
>>>>>
>>>>> Thank you for the update.
>>>>>
>>>>> @Hussain Firoz Miyagamwala <[email-masked]> - please create
>>>>> the CRA when received so we can initiate the refund
>>>>>
>>>>> Warm Regards,
>>>>>
>>>>> *Mary Anne Agapito*
>>>>> Customer Care Representative
>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>> District, PO Box 500245, Dubai, UAE
>>>>>
>>>>>
>>>>>
>>>>> On Thu, May 21, 2020 at 10:28 AM Mariya Christy <
>>>>> [email-masked]> wrote:
>>>>>
>>>>>> *Dear Mary,*
>>>>>>
>>>>>>
>>>>>>
>>>>>> Still the shipment is with us under return AWB# 214005194387.
>>>>>>
>>>>>>
>>>>>>
>>>>>> *Dear Hussain,*
>>>>>>
>>>>>>
>>>>>>
>>>>>> Kindly confirm to proceed with return.
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> Thanks & Regards,
>>>>>>
>>>>>> *MARIYA CHRISTY*
>>>>>>
>>>>>> CS Key Accounts Agent
>>>>>> Customer Service Dept.
>>>>>> Dubai - United Arab Emirates
>>>>>>
>>>>>> T
>>>>>>
>>>>>> +971 4 606 9099
>>>>>>
>>>>>>  EXT
>>>>>>
>>>>>>   4032
>>>>>>
>>>>>> M
>>>>>>
>>>>>> +971 58 954 7017
>>>>>>
>>>>>>  F
>>>>>>
>>>>>> +971 4 235 1166
>>>>>>
>>>>>> E
>>>>>>
>>>>>> [email-masked] <[email-masked]>
>>>>>>
>>>>>> <http://www.smsaexpress.com/>
>>>>>>
>>>>>> <https://www.iso.org/home.html>
>>>>>>
>>>>>> <https://www.tapaonline.org/>
>>>>>>
>>>>>> <https://www.ticsi.org/>
>>>>>>
>>>>>> <https://sa.greatplacetowork.com/en/>
>>>>>>
>>>>>> <http://www.facebook.com/SMSAExpress>
>>>>>>
>>>>>> <http://twitter.com/SMSAExpress>
>>>>>>
>>>>>> <http://www.instagram.com/SMSAExpress>
>>>>>>
>>>>>> <https://www.linkedin.com/company/smsaexpress/>
>>>>>>
>>>>>> [image: Description: Description: Please consider the environment
>>>>>> before printing this email]
>>>>>>
>>>>>>
>>>>>>
>>>>>> This e-mail contains confidential information or
>>>>>> information belonging to SMSA Express and is intended solely for
>>>>>> the addressees. The unauthorized disclosure, use, dissemination or copying
>>>>>> (either whole or partial) of this e-mail, or any information it contains,
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>>>>>> e-mail, please delete it immediately from your system and notify the sender
>>>>>> of the wrong delivery and the mail deletion.
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> *From:* Mary Anne Agapito [mailto:[email-masked]]
>>>>>> *Sent:* Tuesday, 19 May, 2020 3:04 PM
>>>>>> *To:* Mariya Christy
>>>>>> *Cc:* customer care; Eugene Mugisa; Hussain Firoz Miyagamwala
>>>>>> *Subject:* PLS RETURN - 200255292_1// AWB: 290081018800
>>>>>>
>>>>>>
>>>>>>
>>>>>> Hi Mariya,
>>>>>>
>>>>>>
>>>>>>
>>>>>> Have you already return the package back to us? Kindly disregard this
>>>>>> email if you do. If not please do the needful.
>>>>>>
>>>>>>
>>>>>>
>>>>>> @Hussain Firoz Miyagamwala <[email-masked]>  - please create
>>>>>> the cra once received to initiate the refund process.
>>>>>>
>>>>>>
>>>>>>
>>>>>> Thank you
>>>>>>
>>>>>> Warm Regards,
>>>>>>
>>>>>>
>>>>>>
>>>>>> *Mary Anne Agapito*
>>>>>> Customer Care Representative
>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>
>>>>>>
>>>>>