Subject: RE: Warranty Confirmation - SKU GT-CH79672-46 / Order No. 600639201
From: brands <[email-masked]>
To: Hyacinth Joyce <[email-masked]>, repairs <[email-masked]>
Cc: customer care <[email-masked]>, Jeffin Joy <[email-masked]>, Returns.fc <[email-masked]>
Date: Thu, 2 Jul 2020 12:13:43 +0000
List-Id: <ccteam.mumzworld.com>

Hi Joyce,

Good day!
since the item was bought last year we can’t refund or replace it.

We have available soft goods if they want they can buy the soft goods. Price is 127.03 Dirhams.

Regards,

Raymond Serrano
Sales Associate

T: +971 4 222 0799<tel:+97142220799> M: +971 54 306 6543 <tel:+971543066543>
F: +971 4 228 2423<tel:+97142282423> E: [email-masked]<mailto:[email-masked]>
A: Office 1805 Emirates NBD New Deira Building
Baniyas Road, Deira, Dubai P.O. Box 6761

From: Hyacinth Joyce <[email-masked]>
Sent: Thursday, July 2, 2020 2:26 PM
To: brands <[email-masked]>
Cc: customer care <[email-masked]>; Jeffin Joy <[email-masked]>; Returns.fc <[email-masked]>
Subject: Warranty Confirmation - SKU GT-CH79672-46 / Order No. 600639201

Hi Team,

We have a customer who purchased the below item in November 2019.

600639201
GT-CH79672-46<https://3651277.app.netsuite.com/app/common/item/item.nl?id=403192>
Chicco - NextFit iX Zip Convertible Car Seat - Midnight
1

As per the customer, they used the item in Feb 2020 and the fabric is now damaged. Please see the below images for your reference.

Please check and advise if it is covered with a warranty.

Thank you.

Best Regards,
Joyce Alvarado
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked]<mailto:[email-masked]> │ w: www.mumzworld.com<http://www.mumzworld.com/>
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO Box 500245, Dubai, UAE