Subject: Re: Urgent: Need CST ID to Dispatch << Reference ID: 59806626 >>
From: Anne D’souza <[email-masked]>
To: Ronald Gaviola <[email-masked]>
Cc: "ae.mumzworld" <[email-masked]>, "Hesham Hatem (DHL AE)" <[email-masked]>, Pavankumar A <[email-masked]>, Ekta Jesswani <[email-masked]>, Customer Care Team <[email-masked]>, Amir Julkarnain <[email-masked]>, Rodina Magdy <[email-masked]>, lastmile <[email-masked]>
Date: Thu, 2 Jul 2020 13:08:41 +0400
List-Id: <ccteam.mumzworld.com>

Dear Ronald

Email has been send to the customer shall update you soon.

Regards
Anne

On Wed, Jul 1, 2020 at 8:37 AM Ronald Gaviola <[email-masked]> wrote:

> @Anne D’souza <[email-masked]> Over to you.
>
> Please send us the ID asap to reship.
>
>
>
>
> Regards,
> Ronald
>
>
> On Wed, Jul 1, 2020 at 2:57 AM <[email-masked]> wrote:
>
>> Hi Hesham,
>>
>>
>> Good day.
>>
>>
>> From my understanding on this issue. When MUMZWORLD reached out the
>> consignee for these 3 shipments, the consignee reverted to MUMZWORLD
>> claiming the ID copy was already sent to DHL.
>>
>>
>> This cannot be correct, as we will only reach out to the shipper (
>> MUMZWORLD ) for additional information on the consignee.
>>
>>
>> The consignee will not have the correct POC for DHL UAE, aswell.
>>
>>
>> I usually receive the ID copies, from Ms Johannes in MUMZWORLD. These ID
>> copies are forwarded to DP Team for review & shipment release. Unless, the
>> shipment is already returned.
>>
>>
>> Should you require any further assistance, please contact me directly.
>>
>> Best Regards,
>>
>> *Khalid Khalfan*
>> Key Account Advisor
>>
>> DHL EXPRESS
>> P.O.Box 6252
>> Dubai
>> United Arab Emirates
>> 2924114
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>> >> *Original Message ...*
>> >> From: [email-masked]
>> >> To: [email-masked]
>> >> Cc: [email-masked], [email-masked], [email-masked],
>> [email-masked], [email-masked], [email-masked], rodina@
>> mumzworld.com, [email-masked]
>> >> Subject: Re: Urgent: Need CST ID to Dispatch
>> >> Sent: Tue, 30 Jun 2020 09:48:27 UTC+04:00
>> >>
>> >>
>> Hesham,
>>
>> >>
>> AWB: 3396715302, 3396715372, 3396715442
>>
>> >>
>>
>> >>
>>
>> >>
>>
>> >>
>> Regards,
>> Ronald
>>
>> >>
>>
>>
>> >>
>> On Tue, Jun 30, 2020 at 9:43 AM Hesham Hatem (DHL AE) <
>> [email-masked]> wrote:
>> >>
>>
>>> Hi Ronald,
>>>
>>>
>>>
>>> Can you please share the air waybill numbers also to whom in DHL they
>>> have send the passport copies.
>>>
>>>
>>>
>>> [[:removedImage(image002.png):]]
>>>
>>>
>>>
>>> Hi Khalid,
>>>
>>>
>>>
>>> Once received please look into this .
>>>
>>>
>>>
>>> Regards,
>>>
>>> *Hesham* *Hatem*
>>> >> Major Accounts Manager
>>> >>
>>> >> DHL EXPRESS
>>> >> P.O.Box 6252
>>> >> Dubai
>>> >> United Arab Emirates
>>> >>
>>> >> Phone: +971 4 2924858
>>> >> Mobile: +971 50 1898588
>>>
>>> [[:removedImage(image001.png):]] <http://hcoronavirus.dhl>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>> *From:* Ronald Gaviola [mailto:[email-masked]]
>>> >> *Sent:* 30 June 2020 09:29
>>> >> *To:* Pavankumar A <[email-masked]>; Hesham Hatem (DHL AE)
>>> <[email-masked]>
>>> >> *Cc:* ae.mumzworld <[email-masked]>; Anne D’souza <
>>> [email-masked]>; Ekta Jesswani <[email-masked]>; customer care <
>>> [email-masked]>; Amir Julkarnain <[email-masked]>; Rodina
>>> Magdy <[email-masked]>; lastmile <[email-masked]>
>>> >> *Subject:* Re: Urgent: Need CST ID to Dispatch
>>>
>>>
>>>
>>> +Hesham Hatem (DHL AE) <[email-masked]>
>>>
>>>
>>>
>>> This is very concerning. Our team is taking time to call customers and
>>> collecting the passport which is being shared to DHL immediately. However,
>>> we are still getting the package returned after sharing the IDs.
>>>
>>>
>>>
>>> What part of the process are we missing?
>>>
>>>
>>>
>>> Regards,
>>>
>>> Ronald
>>>
>>>
>>>
>>>
>>>
>>> On Mon, Jun 29, 2020 at 5:58 PM Pavankumar A <[email-masked]>
>>> wrote:
>>>
>>> Hi Khalid,
>>>
>>>
>>>
>>> Can you confirm here, Please?
>>>
>>>
>>>
>>> We are waiting for your reply
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>> On Thu, Jun 25, 2020 at 5:09 PM Ronald Gaviola <[email-masked]>
>>> wrote:
>>>
>>> +ae.mumzworld <[email-masked]> Khalid
>>>
>>>
>>>
>>> Please confirm if you have the passport details of this customer so we
>>> can proceed with reship now.
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>> Regards,
>>>
>>> Ronald
>>>
>>>
>>>
>>>
>>>
>>> On Thu, Jun 25, 2020 at 4:33 PM Anne D’souza <[email-masked]> wrote:
>>>
>>> Dear Ronald,
>>>
>>>
>>>
>>> This is what the customer replied.All 3 belong to the same customer.
>>>
>>>
>>>
>>> [[:removedImage(image002.png):]]
>>>
>>>
>>>
>>> Regards
>>>
>>> Anne
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>> On Thu, Jun 25, 2020 at 11:12 AM Ronald Gaviola <[email-masked]>
>>> wrote:
>>>
>>> Team,
>>>
>>>
>>>
>>> Just to clarify,
>>>
>>>
>>>
>>> These are returned shipments with us due to failure to meet the
>>> requirements.
>>>
>>>
>>>
>>> We can only reship once we get the passport copy and full name
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>> Regards,
>>>
>>> Ronald
>>>
>>>
>>>
>>>
>>>
>>> On Thu, Jun 25, 2020 at 10:58 AM Anne D’souza <[email-masked]>
>>> wrote:
>>>
>>> Dear Pavan,
>>>
>>>
>>>
>>> Email has been send to the customer. Shall update you as soon as I
>>> receive the reply.
>>>
>>>
>>>
>>> Regards
>>>
>>> Anne
>>>
>>>
>>>
>>> On Thu, Jun 25, 2020 at 10:40 AM Pavankumar A <[email-masked]>
>>> wrote:
>>>
>>> Dear Ekta,
>>>
>>>
>>>
>>> Please provide below JORDAN shipments CST ID for dispatch asap,
>>>
>>>
>>>
>>> 600896406
>>>
>>> 600896408
>>>
>>> 600896422
>>>
>>>
>>>
>>> Thanks,
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>> --
>>>
>>> Regards,
>>>
>>> *Pavankumar A*
>>> >> Last Mile Operations
>>>
>>> *P* +971 507074205
>>> >> *E* [email-masked] <[email-masked]>
>>> >>
>>> >> *A* B407-408, Building 4, Dubai Design District, PO Box 500245,
>>> Dubai, UAE
>>>
>>>  <https://www.instagram.com/mumzworldcom/> [image:
>>> facebook] <https://www.facebook.com/mumzworld> 
>>> <https://www.youtube.com/user/MumZworld> 
>>> <https://www.snapchat.com/add/mumzworld.com> 
>>> <https://twitter.com/mumzworld>
>>>
>>>  <https://www.mumzworld.com/en/>
>>>
>>>  <https://www.mumzworld.com/en/media-and-press>
>>>
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>>> --
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>>> .
>>>
>>>
>>>
>>>
>>> --
>>>
>>> Regards,
>>>
>>> *Pavankumar A*
>>> >> Last Mile Operations
>>>
>>> *P* +971 507074205
>>> >> *E* [email-masked] <[email-masked]>
>>> >>
>>> >> *A* B407-408, Building 4, Dubai Design District, PO Box 500245,
>>> Dubai, UAE
>>>
>>>  <https://www.instagram.com/mumzworldcom/> [image:
>>> facebook] <https://www.facebook.com/mumzworld> 
>>> <https://www.youtube.com/user/MumZworld> 
>>> <https://www.snapchat.com/add/mumzworld.com> 
>>> <https://twitter.com/mumzworld>
>>>
>>>  <https://www.mumzworld.com/en/>
>>>
>>>  <https://www.mumzworld.com/en/media-and-press>
>>>
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>>>
>>>
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>>
>>
>>
>