Subject: RE: SO 600891897-CRA_AR_RE12800
From: "Carmella Singh" <[email-masked]>
To: "'Mohamed Magdy'" <[email-masked]>
Cc: "'Mostafa saad'" <[email-masked]>, "'Alina D'Souza'" <[email-masked]>, "'Sujan Raj'" <[email-masked]>, "'Eugene Mugisa'" <[email-masked]>, "'Shajahan Kamal Batcha'" <[email-masked]>, "'Returns.fc'" <[email-masked]>, "'Denmark A'" <[email-masked]>, "'customer care'" <[email-masked]>, "'Angeli Fontillas'" <[email-masked]>, "'Ekta Jesswani'" <[email-masked]>, "'Renz Gerald Gamba'" <[email-masked]>
Date: Thu, 2 Jul 2020 12:28:48 +0400
List-Id: <ccteam.mumzworld.com>

Dear Mohamed,

Good day!

Upon checking with driver, by mistake he tagged it as done as last time he was the one who collected the same item from same customer.

Driver was already trained to ensure such cases will not happen again..

 

Carmella Singh 
Account Representative
One Click Delivery Services  
Mobile: +971 524758143
Tel: +971 (0) 4 368 7011 

 <http://www.1click2deliver.com/> www.1click2deliver.com 

 

From: Mohamed Magdy <[email-masked]> 
Sent: Thursday, July 2, 2020 8:56 AM
To: Carmella Singh <[email-masked]>
Cc: Mostafa saad <[email-masked]>; Alina D'Souza <[email-masked]>; Sujan Raj <[email-masked]>; Eugene Mugisa <[email-masked]>; Shajahan Kamal Batcha <[email-masked]>; Returns.fc <[email-masked]>; Denmark A <[email-masked]>; customer care <[email-masked]>; Angeli Fontillas <[email-masked]>; Ekta Jesswani <[email-masked]>; Renz Gerald Gamba <[email-masked]>
Subject: Re: SO 600891897-CRA_AR_RE12800

Hello Carmella,

 

Any update regarding the investigation?

Thanks

On Wed, Jul 1, 2020 at 12:50 PM Carmella Singh <[email-masked] <mailto:[email-masked]> > wrote:

Dear Saad,

Good afternoon!

This will be raised to our quality team for investigation but it cannot be charged immediately to us without due investigation from our end.

Once I Have the outcome from our internal investigation, this will be shared to you should there be any compensation that will apply for this case.

From: Mostafa saad <[email-masked] <mailto:[email-masked]> > 
Sent: Wednesday, July 1, 2020 12:21 PM
To: Mohamed Magdy <[email-masked] <mailto:[email-masked]> >
Cc: Alina D'Souza <[email-masked] <mailto:[email-masked]> >; Sujan Raj <[email-masked] <mailto:[email-masked]> >; Carmella Singh <[email-masked] <mailto:[email-masked]> >; Eugene Mugisa <[email-masked] <mailto:[email-masked]> >; Shajahan Kamal Batcha <[email-masked] <mailto:[email-masked]> >; Returns.fc <[email-masked] <mailto:[email-masked]> >; Denmark A <[email-masked] <mailto:[email-masked]> >; customer care <[email-masked] <mailto:[email-masked]> >; Angeli Fontillas <[email-masked] <mailto:[email-masked]> >; Ekta Jesswani <[email-masked] <mailto:[email-masked]> >
Subject: Re: SO 600891897-CRA_AR_RE12800

Hello Mohamed

This item was collected yesterday from the customer and the driver will return it today 

@Sujan Raj <mailto:[email-masked]>  @Carmella Singh <mailto:[email-masked]>   FYI  We will charge 200 DH for the fake update from your side.

 

Regards 

Mostafa Saad 

 

On Wed, Jul 1, 2020 at 9:30 AM Mohamed Magdy <[email-masked] <mailto:[email-masked]> > wrote:

@Mostafa saad <mailto:[email-masked]>  ...Was it collected or not?, also for any fake update make sure to apply a penalty over the carrier.

Thanks

On Tue, Jun 30, 2020 at 12:47 PM Alina D'Souza <[email-masked] <mailto:[email-masked]> > wrote:

Noted with thanks. 

Regards,

Alina

On Tue, Jun 30, 2020 at 12:42 PM Mostafa saad <[email-masked] <mailto:[email-masked]> > wrote:

@Sujan Raj <mailto:[email-masked]>  @Carmella Singh <mailto:[email-masked]>   Another fake reason from your side 

 

This order as per your reports is done but the customer said no one came to collect the item so please advise here 

 

@Eugene Mugisa <mailto:[email-masked]>   FYI 

@Alina D'Souza <mailto:[email-masked]>   We will send today to the customer our driver to collect it ASAP.

@Shajahan Kamal Batcha <mailto:[email-masked]>   Need to push with Moeen to collect this item today without any fail 

Regards 

Mostafa Saad 

Last Mile  Mumzworld  

 

On Tue, Jun 30, 2020 at 12:36 PM Alina D'Souza <[email-masked] <mailto:[email-masked]> > wrote:

 Hi Mostafa,

Please arrange collection asap not collected yet, customer very upset

Showing collected on Tracker

Need urgent collection please

Error! Filename not specified.

Error! Filename not specified.

Error! Filename not specified.

Regards,

Alina

On Tue, Jun 30, 2020 at 12:34 PM Angeli Fontillas <[email-masked] <mailto:[email-masked]> > wrote:

Hello Team,

Please arrange the collection of the subject order asap.

Customer has been waiting for the item to be collected and needs his store credit to place a new order asap.

Thank you. 

 

Regards,

Angeli Fontillas
Customer Care Representative
p:  +971 (0)4 4339455   Ext 1324 │ e: angeli <mailto:[email-masked]> @mumzworld.com │ w:  <http://www.mumzworld.com/> www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO Box 500245, Dubai, UAE

 

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