Subject: Re: Payment Confirmation - Order No. 600839507
From: Hyacinth Joyce <[email-masked]>
To: Sagar Khawani <[email-masked]>
Cc: customer care <[email-masked]>, Shinette Grace Ochoa <[email-masked]>, Mary Anne Agapito <[email-masked]>
Date: Thu, 2 Jul 2020 11:59:05 +0400
List-Id: <ccteam.mumzworld.com>

Hi Sagar,

May we have an update on this?

The customer is waiting for an update, we have raised the matter since May.

Thank you.

Best Regards,

*Joyce Alvarado*
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE

On Mon, 18 May 2020 at 11:35, Hyacinth Joyce <[email-masked]> wrote:

> Hi Sagar,
>
> Please help with this. The customer is following up and we need to give an
> update.
>
> Thank you.
>
> Best Regards,
>
> *Joyce Alvarado*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
> www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
> On Tue, 12 May 2020 at 13:53, Hyacinth Joyce <[email-masked]> wrote:
>
>> Hi Sagar,
>>
>> Please update.
>>
>> Thank you.
>>
>> Best Regards,
>>
>> *Joyce Alvarado*
>> Customer Care Representative
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
>>  www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>> On Mon, 11 May 2020 at 15:45, Mary Anne Agapito <[email-masked]>
>> wrote:
>>
>>> Hi Sagar,
>>>
>>> May we have an update on this please?
>>>
>>> As per the customer, she contacted Paypal and was told it is us who
>>> charged her extra.
>>>
>>> Please confirm. The customer keeps on following up.
>>>
>>> Thank you
>>> Warm Regards,
>>>
>>> *Mary Anne Agapito*
>>> Customer Care Representative
>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>> │ w: www.mumzworld.com
>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>>> PO Box 500245, Dubai, UAE
>>>
>>>
>>>
>>> On Sun, May 10, 2020 at 2:43 PM Hyacinth Joyce <[email-masked]>
>>> wrote:
>>>
>>>> Hi Sagar,
>>>>
>>>> Do we have an update on this?
>>>>
>>>> Thank you.
>>>>
>>>> Best Regards,
>>>>
>>>> *Joyce Alvarado*
>>>> Customer Care Representative
>>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>>> w: www.mumzworld.com
>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>> District, PO Box 500245, Dubai, UAE
>>>>
>>>>
>>>> On Sat, 9 May 2020 at 18:44, Hyacinth Joyce <[email-masked]>
>>>> wrote:
>>>>
>>>>> Hi Sagar,
>>>>>
>>>>> Please check and confirm the amount we have deducted for the above
>>>>> mentioned order number.
>>>>>
>>>>> The customer sent an email informing us that we have charged her
>>>>> 1,345.45aed , the order amount is 1,291.50aed. Please see the below image
>>>>> as reference.
>>>>>
>>>>>
>>>>> Please check and advise asap.
>>>>>
>>>>> Thank you.
>>>>>
>>>>> Best Regards,
>>>>>
>>>>> *Joyce Alvarado*
>>>>> Customer Care Representative
>>>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>>>>  w: www.mumzworld.com
>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>> District, PO Box 500245, Dubai, UAE
>>>>>
>>>>