Subject: RE: Order #600897072 // Sku :TC-IN004908 // Name :Infantino - Wom Soothing Light & Projector - Pink // Defective
From: <[email-masked]>
To: "'Denmark A'" <[email-masked]>, "'LPO | BabygrowFzc'" <[email-masked]>
Cc: "'customer care'" <[email-masked]>, "'Returns.fc'" <[email-masked]>, "'Alina D'Souza'" <[email-masked]>, "'Kenneth Nwaso'" <[email-masked]>, "'Mark Anthony Laraga'" <[email-masked]>, "'Michael Rolle'" <[email-masked]>, "'Peecy Babygrow'" <[email-masked]>
Date: Thu, 2 Jul 2020 11:29:40 +0400
List-Id: <ccteam.mumzworld.com>

Hi Denmark,

Please handover with our driver we will check the product and update.

Moving forward, Could you please ask customer to send a video proof or pictures before taking the returns? so that our brands team could check and confirm asap.

Hi Bijo,

Please ask our driver to collect the mentioned product from Mumzworld for Inspection.

Warmest Regards,

Ajish Koshy 

1J-12/1, Hamriyah Free Zone P.O Box 51541,

Sharjah (UAE) Tel: +971 6 5265645  Mob: +971 503980001 

Email:  <mailto:[email-masked]> [email-masked] Web:  <http://www.babygrowfzc.com/> www.babygrowfzc.com

 

From: Denmark A <[email-masked]> 
Sent: 02 July 2020 11:26 AM
To: Ajish | BabygrowFzc <[email-masked]>
Cc: customer care <[email-masked]>; Returns.fc <[email-masked]>; Alina D'Souza <[email-masked]>; Kenneth Nwaso <[email-masked]>; Sales | BabygrowFzc <[email-masked]>; Mark Anthony Laraga <[email-masked]>; LPO | BabygrowFzc <[email-masked]>; Michael Rolle <[email-masked]>
Subject: Re: Order #600897072 // Sku :TC-IN004908 // Name :Infantino - Wom Soothing Light & Projector - Pink // Defective

Hi Ajish, 

Item is already with us. 

Regards

On Thu, Jul 2, 2020 at 11:10 AM <[email-masked] <mailto:[email-masked]> > wrote:

Hi Denmark,

Could you please request for a product video for the same with customer.?

Warmest Regards,

Ajish Koshy 

1J-12/1, Hamriyah Free Zone P.O Box 51541,

Sharjah (UAE) Tel: +971 6 5265645  Mob: +971 503980001 

Email:  <mailto:[email-masked]> [email-masked] Web:  <http://www.babygrowfzc.com/> www.babygrowfzc.com

From: Denmark A <[email-masked] <mailto:[email-masked]> > 
Sent: 02 July 2020 10:52 AM
To: Sales | BabygrowFzc <[email-masked] <mailto:[email-masked]> >; LPO | BabygrowFzc <[email-masked] <mailto:[email-masked]> >; Ajish | BabygrowFzc <[email-masked] <mailto:[email-masked]> >
Cc: customer care <[email-masked] <mailto:[email-masked]> >; Returns.fc <[email-masked] <mailto:[email-masked]> >; Alina D'Souza <[email-masked] <mailto:[email-masked]> >; Kenneth Nwaso <[email-masked] <mailto:[email-masked]> >; Mark Anthony Laraga <[email-masked] <mailto:[email-masked]> >; Michael Rolle <[email-masked] <mailto:[email-masked]> >
Subject: Order #600897072 // Sku :TC-IN004908 // Name :Infantino - Wom Soothing Light & Projector - Pink // Defective

Dear Vendor,

Please see the below customer complaint and allow us to send the item back to you for your further evaluation. 

Comments :It's not working , I have tried many types of batteries but there is no light or voice .  

 

We appreciate your support in this matter, Thank you. 

Regards,

Den mark