Subject: Re: SO# 600890128_3
From: Mostafa saad <[email-masked]>
To: Hyacinth Joyce <[email-masked]>
Cc: Clearway Express <[email-masked]>, Taqwa Ali <[email-masked]>, Yaseen Shaqra <[email-masked]>, Ravaid Qasim <[email-masked]>, customer care <[email-masked]>
Date: Thu, 2 Jul 2020 11:20:48 +0400
List-Id: <ccteam.mumzworld.com>

Hello Hyacinth

We have received only one box for this order from outbound and delivered to
the customer

So can you please ask the customer to capture the box that she received to
confirm with her how many pieces for this shipment

Because as per our system WImo this order only one box

Regards
Mostafa Saad

On Wed, Jul 1, 2020 at 4:42 PM Hyacinth Joyce <[email-masked]> wrote:

> Hi Team,
>
> The customer called again to follow up.
>
> She informed that she received the delivery yesterday  of 1 package which
> is labelled as 3 out of 4 for shipment  600890128_2 .
>
> The customer is waiting for the delivery of the 4th package. The shipment
> shows shipped in 4 packages.
>
>
> @Mostafa saad <[email-masked]> Kindly assist and check about the
> 4th package on the 2nd shipment. The customer is very upset and needs to
> receive it today.
>
> Thank you.
>
> Best Regards,
>
> *Joyce Alvarado*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
> www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
> On Wed, 1 Jul 2020 at 16:00, Clearway Express <[email-masked]>
> wrote:
>
>> Hi Taqwa,
>>
>> This order was delivered yesterday at around 17:30 hrs yesterday to the
>> secretary of the customer in office 3003 Emaar Boulevard plaza tower 1. At
>> the same time her secretary opened and sent pictures of the order to the
>> customer.
>>
>> regards
>> Hashim
>> Clearway Express
>>
>> On Wed, 1 Jul 2020 at 15:53, Taqwa Ali <[email-masked]> wrote:
>>
>>> Dear Team
>>>
>>> Kindly assist, cm extremely angry about the delay, and she want the
>>> order today.
>>>
>>> Regards
>>> Taqwa
>>>
>>>
>>> On Tue, Jun 30, 2020 at 11:44 AM Yaseen Shaqra <[email-masked]>
>>> wrote:
>>>
>>>> Hi Mostafa,
>>>>
>>>> Please note down her assistant number below
>>>>
>>>> 971566159615
>>>>
>>>>
>>>> On Tue, Jun 30, 2020 at 11:42 AM Mostafa saad <[email-masked]>
>>>> wrote:
>>>>
>>>>> Hello Yassen
>>>>>
>>>>>
>>>>> Please give us another phone number for the customer because she is
>>>>> not responding and the address incomplete.
>>>>>
>>>>> @Clearway Express <[email-masked]> FYI
>>>>>
>>>>> Regards
>>>>>
>>>>> Mostafa Saad
>>>>> Last Mile  Mumzworld
>>>>>
>>>>>
>>>>> On Tue, Jun 30, 2020 at 9:27 AM Yaseen Shaqra <[email-masked]>
>>>>> wrote:
>>>>>
>>>>>> @Mostafa saad <[email-masked]> Please reship the shipment
>>>>>> today urgently
>>>>>>
>>>>>> On Mon, Jun 29, 2020 at 9:37 PM Ravaid Qasim <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>>> It was returned to the warehouse yesterday to Mr Qayum.
>>>>>>>
>>>>>>> Thanks
>>>>>>>
>>>>>>> On Mon, Jun 29, 2020 at 1:38 PM Yaseen Shaqra <
>>>>>>> [email-masked]> wrote:
>>>>>>>
>>>>>>>> Hi Team,
>>>>>>>>
>>>>>>>> Please arrange the delivery by today, the customer is traveling
>>>>>>>> tomorrow
>>>>>>>>
>>>>>>>> Kindly check and update us
>>>>>>>>
>>>>>>>> --
>>>>>>>>
>>>>>>>> Best Regards,
>>>>>>>>
>>>>>>>> *Yaseen Shaqra*
>>>>>>>>
>>>>>>>> Customer Care Representative
>>>>>>>> p:  +971 4 4339455│ e: [email-masked]
>>>>>>>> <[email-masked]>  │ w: www.mumzworld.com
>>>>>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO
>>>>>>>> Box 500245, Dubai, UAE
>>>>>>>>
>>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> --
>>>>>>>
>>>>>>>
>>>>>>> * <http://www.careem.com/> *
>>>>>>> *Ravaid Qasim *
>>>>>>>
>>>>>>> *B2B Ops Lead -  UAE.*
>>>>>>>
>>>>>>> *Mobile*: +971 (0)522998304
>>>>>>>
>>>>>>> <https://www.facebook.com/gocareem/>
>>>>>>> <https://twitter.com/careemuae>
>>>>>>> <https://www.instagram.com/careemuae/>
>>>>>>> <https://www.youtube.com/channel/UCqCrbhNrNv4CZVzD-OqU5VQ>
>>>>>>>
>>>>>>>
>>>>>>> *This email, including any information it contains and any
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>>>>>>> recipient, please notify the sender immediately by replying to this message
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>>>>>>> Careem reserves the right to monitor all communications from or to this
>>>>>>> account.*
>>>>>>>
>>>>>>
>>>>>>
>>>>>> --
>>>>>>
>>>>>> Best Regards,
>>>>>>
>>>>>> *Yaseen Shaqra*
>>>>>>
>>>>>> Customer Care Representative
>>>>>> p:  +971 4 4339455│ e: [email-masked] <[email-masked]>
>>>>>>   │ w: www.mumzworld.com
>>>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO
>>>>>> Box 500245, Dubai, UAE
>>>>>>
>>>>>>
>>>>>
>>>>
>>>> --
>>>>
>>>> Best Regards,
>>>>
>>>> *Yaseen Shaqra*
>>>>
>>>> Customer Care Representative
>>>> p:  +971 4 4339455│ e: [email-masked] <[email-masked]>  │
>>>>  w: www.mumzworld.com
>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>>>> 500245, Dubai, UAE
>>>>
>>>>
>>>