Subject: Re: FW: refunds
From: Radwa Ali <[email-masked]>
To: Mohamed Magdy <[email-masked]>
Cc: Sagar Khawani <[email-masked]>, Eugene Mugisa <[email-masked]>, Amir Julkarnain <[email-masked]>, Asad <[email-masked]>, Denmark A <[email-masked]>, customer care <[email-masked]>
Date: Thu, 2 Jul 2020 10:51:49 +0400
List-Id: <ccteam.mumzworld.com>

Hi Magdy,
these are the 2 emails;

SO# 600749211 - JB080328
600749211 - Order status
*Radwa Ali*
Customer Care Representative
p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
www.mumzworld.com
a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
500245, Dubai, UAE

On Thu, Jul 2, 2020 at 8:27 AM Mohamed Magdy <[email-masked]> wrote:

> where is the subject ?
>
> On Thu, Jul 2, 2020 at 8:22 AM Radwa Ali <[email-masked]> wrote:
>
>> Hi Sagar, there are 2 other threads for this order.
>> there are 2 boxes (shipped with Jeebly then returned to us), but EMpost
>> only receive and delivered 1 box.
>> So there are missing items which are mentioned in the ticket.
>> Also we have attached a screen shot in the ticket that shows the subject
>> of the emails fo you can check again.
>>
>> *Radwa Ali*
>> Customer Care Representative
>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
>> www.mumzworld.com
>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>> 500245, Dubai, UAE
>>
>>
>> On Sun, Jun 28, 2020 at 11:03 AM Sagar Khawani <[email-masked]>
>> wrote:
>>
>>> Thx
>>>
>>> Don’t know why customer chasing for refund
>>>
>>> CC team to note
>>>
>>> Thx for update.
>>>
>>>
>>>
>>> *From:* Mohamed Magdy <[email-masked]>
>>> *Sent:* Sunday, June 28, 2020 10:46 AM
>>> *To:* Sagar Khawani <[email-masked]>; Eugene Mugisa <
>>> [email-masked]>
>>> *Cc:* Amir Julkarnain <[email-masked]>; Asad <[email-masked]>;
>>> Denmark A <[email-masked]>
>>> *Subject:* Re: FW: refunds
>>>
>>>
>>>
>>> +Eugene Mugisa <[email-masked]>
>>>
>>>
>>>
>>> @Sagar Khawani <[email-masked]> >>>Please note that this order was
>>> attempted to be delivered by Jeebly and it got failed that why the CRA was
>>> created and then it got closed as we have reshipped it with EM and please
>>> find the attached POD.
>>>
>>>
>>>
>>> Thanks
>>>
>>>
>>>
>>> On Thu, Jun 25, 2020 at 3:07 PM Sagar Khawani <[email-masked]>
>>> wrote:
>>>
>>>
>>>
>>> Magdy
>>>
>>> Now CRAMUMZ_DXB11643
>>>
>>> Order 700228802
>>>
>>>
>>>
>>> Customer is on social media and wants refund
>>>
>>> I can’t refund because product is not collected
>>>
>>>
>>>
>>> CRA is voided by Denmark below
>>>
>>> Guide me next step
>>>
>>>
>>>
>>> If any driver in abu dhabi collect it and once collected email me I will
>>> refund.
>>>
>>>
>>>
>>> Next time – message to CC team on cancellation of collection
>>>
>>>
>>>
>>>
>>>
>>> *From:* Mohamed Magdy <[email-masked]>
>>> *Sent:* Thursday, June 25, 2020 1:02 PM
>>> *To:* Sagar Khawani <[email-masked]>
>>> *Cc:* Amir Julkarnain <[email-masked]>; Asad <[email-masked]>;
>>> Denmark A <[email-masked]>
>>> *Subject:* Re: FW: refunds
>>>
>>>
>>>
>>> Hello Sagar,
>>>
>>>
>>>
>>> I am the one who is handling the returns and which process you are
>>> asking about ,we are attempting the request for 3 days if no response then
>>> we cancel the request .
>>>
>>>
>>>
>>> Thanks
>>>
>>>
>>>
>>> On Wed, Jun 24, 2020 at 5:02 PM Sagar Khawani <[email-masked]>
>>> wrote:
>>>
>>>
>>>
>>> Magdy - Pending CRA – arrange for collection
>>>
>>> Magdy – what process you following – how long will it take to collect
>>> product from customer once you get request ?
>>>
>>> Who is incharge in absence of umang for return collection.
>>>
>>>
>>>
>>> Hussain / Amir- Create CRA
>>>
>>>
>>>
>>> All below refund is pending.
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>> *From:* [email-masked] <[email-masked]>
>>> *Sent:* Wednesday, June 24, 2020 4:58 PM
>>> *To:* 'Sagar Khawani' <[email-masked]>; 'Shajeeb Cheriyath' <
>>> [email-masked]>; 'Fahad Shafiq' <[email-masked]>
>>> *Subject:* RE: refunds
>>>
>>>
>>>
>>> Hi Sagar,
>>>
>>>
>>>
>>> Below is the list of order which needs to create CRA.
>>>
>>>
>>>
>>> 1134698
>>>
>>> Pending
>>>
>>> Refund escalation - Order #600879557
>>>
>>> 600879557
>>>
>>>
>>>
>>> Amount not updated
>>>
>>> 1134391
>>>
>>> Pending
>>>
>>> Refund escalation - Order # 600888333
>>>
>>> 600888333
>>>
>>>
>>>
>>> CRA pending Receipt
>>>
>>> 1134760
>>>
>>> Pending
>>>
>>> Refund escalation - Order #200263701
>>>
>>> 200263701
>>>
>>>
>>>
>>> CRA pending Receipt
>>>
>>> 1133844
>>>
>>> Pending
>>>
>>> Refund escalation - Order #200285603
>>>
>>> 200285603
>>>
>>>
>>>
>>> CRA pending Receipt
>>>
>>> 1133846
>>>
>>> Pending
>>>
>>> Refund escalation - Order # 600749211
>>>
>>> 600749211
>>>
>>>
>>>
>>> Create CRA
>>>
>>> 1134705
>>>
>>> Pending
>>>
>>> Refund escalation - Order #600899248
>>>
>>> 600899248
>>>
>>>
>>>
>>> Create CRA
>>>
>>> 1134827
>>>
>>> Pending
>>>
>>> Refund escalation - Order # 200261362
>>>
>>> 200261362
>>>
>>>
>>>
>>> Create CRA
>>>
>>> 1134912
>>>
>>> Pending
>>>
>>> Refund escalation - Order #600886304
>>>
>>> 600886304
>>>
>>>
>>>
>>> Create CRA
>>>
>>> 1135990
>>>
>>> Pending
>>>
>>> Refund escalation - Order #
>>>
>>> - Order #
>>>
>>>
>>>
>>> Create CRA
>>>
>>> 1136212
>>>
>>> Pending
>>>
>>> Refund escalation - Order #600869949
>>>
>>> 600869949
>>>
>>>
>>>
>>> Create CRA
>>>
>>> 1134956
>>>
>>> Pending
>>>
>>> Refund escalation - Order #600885189
>>>
>>> 600885189
>>>
>>>
>>>
>>> Need to Create CRA for one sku
>>>
>>>
>>>
>>>
>>>
>>> *From:* Sagar Khawani <[email-masked]>
>>> *Sent:* Wednesday, June 24, 2020 12:42 AM
>>> *To:* Shajeeb Cheriyath <[email-masked]>; Usman Siddiqui <
>>> [email-masked]>; Fahad Shafiq <[email-masked]>
>>> *Subject:* refunds
>>>
>>>
>>>
>>> 20 shajeeb
>>>
>>>
>>>
>>> 180 usman
>>>
>>>
>>>
>>> Fahad – I will give you mci and naqel case tomorrow.
>>>
>>>
>>>
>>>
>>> --
>>>
>>>
>>>
>>>
>>>
>>> --
>>>
>>>
>>
>
> --
>
>