Subject: RE: Partial Delivery - NAQEL Shipments
From: Eugene Mugisa <[email-masked]>
To: "Asad ." <[email-masked]>, Johannes Jade Pabeca <[email-masked]>, Rodina Magdy <[email-masked]>, Sagar Khawani <[email-masked]>, Ronald Gaviola <[email-masked]>
Cc: Amir Julkarnain <[email-masked]>, Shady Elgendy <[email-masked]>, Ekta Jesswani <[email-masked]>, customer care <[email-masked]>, lastmile <[email-masked]>, Mohamed Magdy <[email-masked]>
Date: Thu, 2 Jul 2020 09:50:30 +0400
List-Id: <ccteam.mumzworld.com>

Thanks @Johannes Jade Pabeca <[email-masked]> for the feedback!

@Rodina Magdy <[email-masked]>

Below is the summary of the calls made for the partial delivery.

We need to do another attempt and if still no response then mark these
cases as closed.

@'Ronald Gaviola' <[email-masked]> Please charge NAQEL for the
Partial receipt and missing item & confirm to refund customer.

*Row Labels*

*Count of Waybill No*

No Answer

32

Arabic Speaker

9

Received All

5

Partial Receipt

2

*Grand Total*

*48*

Best,

Eugene.

*From:* Eugene Mugisa <[email-masked]>
*Sent:* Wednesday, July 1, 2020 11:35 PM
*To:* 'Asad .' <[email-masked]>; Johannes Jade Pabeca <
[email-masked]>; Rodina Magdy <[email-masked]>; Sagar Khawani
<[email-masked]>; 'Ronald Gaviola' <[email-masked]>
*Cc:* Amir Julkarnain <[email-masked]>; Shady Elgendy <
[email-masked]>; Ekta Jesswani <[email-masked]>; customer care <
[email-masked]>; lastmile <[email-masked]>; Mohamed Magdy <
[email-masked]>
*Subject:* RE: Partial Delivery - NAQEL Shipments

Thanks @Asad . <[email-masked]>!

@Rodina Magdy <[email-masked]> Will now add the orders in the Refund
G Doc to mention item received and relevant amount to be refunded.

@Sagar Khawani <[email-masked]> to process refund on respective items
considered not received

@Ronald Gaviola <[email-masked]> to add in lost tracker the order
number and reason (Partial delivery) and amount to be charged to NAQEL.

Best,

Eugene.

*From:* Asad . <[email-masked]>
*Sent:* Wednesday, July 1, 2020 9:32 PM
*To:* Johannes Jade Pabeca <[email-masked]>; Eugene Mugisa <
[email-masked]>
*Cc:* Amir Julkarnain <[email-masked]>; Shady Elgendy <
[email-masked]>; Ekta Jesswani <[email-masked]>; Rodina Magdy <
[email-masked]>; customer care <[email-masked]>; Sagar Khawani <
[email-masked]>; lastmile <[email-masked]>; Mohamed Magdy <
[email-masked]>
*Subject:* Re: Partial Delivery - NAQEL Shipments

Can we get an Arabic agent to call again tomorrow please?

Eugene, what are the next steps here?

Kind Regards,

*Asad Pirzada*
Chief Operations Officer

*M * +971 504 09 5386
*E* [email-masked]

*A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai, UAE

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*From: *Johannes Jade Pabeca <[email-masked]>
*Date: *Wednesday, 1 July 2020 at 12:28 PM
*To: *Eugene Mugisa <[email-masked]>
*Cc: *Amir Julkarnain <[email-masked]>, Shady Elgendy <
[email-masked]>, Ekta Jesswani <[email-masked]>, Rodina Magdy <
[email-masked]>, customer care <[email-masked]>, Sagar Khawani <
[email-masked]>, lastmile <[email-masked]>, Asad <
[email-masked]>, Mohamed Magdy <[email-masked]>
*Subject: *Re: Partial Delivery - NAQEL Shipments

Hi Eugene,

Here is the updated list/ result.

Waybill No

RefNo

Client Name

Dest

Pick up Date

Delvry Date

Last Status

Final Status

General status

payment type

age

Order Value

Current Status 29-06

Update on Lost

CC Comments

70830222

100140980_1

NAQEL-Air

HOF

5/14/2020

Partial Delivery

Pending

Pending

Paid

30

1726.29

Partial Delivery

Not Lost

NO ANSWER

70759206

200258563

NAQEL-Road

RUH

4/6/2020

Partial Delivery

Pending

Pending

Paid

59

523.72

Partial Delivery

Not Lost

NO ANSWER

70765065

600793294

NAQEL-Road

RUH

4/13/2020

Partial Delivery

Pending

Pending

Paid

54

652.1

Partial Delivery

Not Lost

RECEIVED ALL 2 ITEMS

70766327

200263135_1

NAQEL-Road

RUH

4/13/2020

Partial Delivery

Pending

Pending

Paid

54

689.7

Partial Delivery

Not Lost

ARABIC ONLY

70768203

200264269_1

NAQEL-Road

RUH

4/14/2020

Partial Delivery

Pending

Pending

Paid

53

302.07

Partial Delivery

Not Lost

NO ANSWER

70829250

600819178_2

NAQEL-Road

JED

5/14/2020

Partial Delivery

Pending

Pending

Paid

31

4285.39

Partial Delivery

Not Lost

NO ANSWER

70829011

200284392

NAQEL-Road

JED

5/14/2020

Partial Delivery

Pending

Pending

Paid

31

1812.96

Partial Delivery

Not Lost

did not receive - JRT-JK804444-90

70829002

200275851

NAQEL-Road

RUH

5/14/2020

Partial Delivery

Pending

Pending

Paid

31

1029.22

Partial Delivery

Not Lost

NO ANSWER

70770667

100128600_1

NAQEL-Road

JED

4/14/2020

Partial Delivery

Pending

Pending

Paid

53

621.68

Partial Delivery

Not Lost

RECEIVED ALL ITEMS

70770690

100130099

NAQEL-Road

RUH

4/14/2020

Out For Delivery

Pending

Pending

Paid

53

1330.4

Partial Delivery

Not Lost

NO ANSWER

70828204

600820561

NAQEL-Road

JED

5/13/2020

Partial Delivery

Pending

Pending

Paid

32

928.17

Partial Delivery

Not Lost

NO ANSWER

70827491

100137931_2

NAQEL-Road

JED

5/13/2020

Partial Delivery

Pending

Pending

Paid

32

4491.75

Partial Delivery

Not Lost

NO ANSWER

70827487

200284515_1

NAQEL-Road

RUH

5/13/2020

Partial Delivery

Pending

Pending

Paid

32

1538.71

Partial Delivery

Not Lost

NO ANSWER

70827482

200269536_1

NAQEL-Road

JED

5/13/2020

Partial Delivery

Pending

Pending

Paid

32

447.2

Partial Delivery

Not Lost

NO ANSWER

70827123

600846144

NAQEL-Road

JED

5/13/2020

Partial Delivery

Pending

Pending

Paid

32

1639.96

Partial Delivery

Not Lost

ARABIC speaker ONLY

70770799

700228655

NAQEL-Road

RUH

4/14/2020

Partial Delivery

Pending

Pending

Paid

53

1294.63

Partial Delivery

Not Lost

ARABIC ONLY

70774687

200261514_2

NAQEL-Road

RUH

4/18/2020

Partial Delivery

Pending

Pending

Paid

50

146.92

Partial Delivery

Not Lost

UNAVAILABLE

70776642

200264680

NAQEL-Road

RUH

4/18/2020

Partial Delivery

Pending

Pending

Paid

50

1275.72

Partial Delivery

Not Lost

NO ANSWER

70776687

100131973_2

NAQEL-Road

JED

4/18/2020

Partial Delivery

Pending

Pending

Paid

50

309.45

Partial Delivery

Not Lost

RECEIVED ALL

70779137

200264635_1

NAQEL-Road

RUH

4/20/2020

Out For Delivery

Pending

Pending

Paid

49

3105.87

Partial Delivery

Not Lost

ARABIC speaker ONLY

70782234

600794526_1

NAQEL-Road

JED

4/21/2020

Partial Delivery

Pending

Pending

Paid

48

2959.71

Partial Delivery

Not Lost

RECEIVED ALL

70825007

100130651_3

NAQEL-Road

JED

5/12/2020

Partial Delivery

Pending

Pending

Paid

33

1669.58

Partial Delivery

Not Lost

NO ANSWER

70824998

200279402

NAQEL-Road

JED

5/12/2020

Partial Delivery

Pending

Pending

Paid

33

1881.47

Partial Delivery

Not Lost

NO ANSWER

70782278

100133155

NAQEL-Road

QJB

4/21/2020

Partial Delivery

Pending

Pending

Paid

48

205.31

Partial Delivery

Not Lost

NO ANSWER

70784664

100135564

NAQEL-Road

RUH

4/22/2020

Partial Delivery

Pending

Pending

Paid

47

759.42

Partial Delivery

Not Lost

NO ANSWER

70784834

100137702

NAQEL-Road

RUH

4/22/2020

Partial Delivery

Pending

Pending

Paid

47

1386.35

Partial Delivery

Not Lost

NO ANSWER

70823138

200279437_1

NAQEL-Road

RUH

5/11/2020

Partial Delivery

Pending

Pending

Paid

34

717.67

Partial Delivery

Not Lost

ARABIC speaker ONLY

70786746

200271155

NAQEL-Road

RUH

4/23/2020

Partial Delivery

Pending

Pending

Paid

46

2664.92

Partial Delivery

Not Lost

RECEIVED ALL

70786831

200269173

NAQEL-Road

DMM

4/23/2020

Partial Delivery

Pending

Pending

Paid

46

655.2

Partial Delivery

Not Lost

NO ANSWER

70788930

200269433_2

NAQEL-Road

RUH

4/23/2020

Partial Delivery

Pending

Pending

Paid

46

577.82

Partial Delivery

Not Lost

NO ANSWER

70789412

200271288_1

NAQEL-Road

RUH

4/24/2020

Out For Delivery

Pending

Pending

Paid

45

1422.49

Partial Delivery

Not Lost

ARABIC speaker ONLY

70789433

100134554_2

NAQEL-Road

RUH

4/24/2020

Partial Delivery

Pending

Pending

Paid

45

779.87

Partial Delivery

Not Lost

NO ANSWER

70789862

200271541_1

NAQEL-Road

RUH

4/24/2020

Partial Delivery

Pending

Pending

Paid

45

923.67

Partial Delivery

Not Lost

ARABIC speaker ONLY

70792102

200272238_1

NAQEL-Road

JED

4/25/2020

Partial Delivery

Pending

Pending

Paid

45

871.88

Partial Delivery

Not Lost

ARABIC speaker ONLY

70820001

200280079

NAQEL-Road

RUH

5/9/2020

Partial Delivery

Pending

Pending

Paid

35

1417.38

Partial Delivery

Not Lost

ARABIC speaker ONLY

70792198

700231001

NAQEL-Road

JED

4/25/2020

Partial Delivery

Pending

Pending

Paid

45

850.32

Partial Delivery

Not Lost

NO ANSWER

70792202

100136395

NAQEL-Road

JED

4/25/2020

Partial Delivery

Pending

Pending

Paid

45

233.17

Partial Delivery

Not Lost

NO ANSWER

70793890

100133036_1

NAQEL-Road

RUH

4/26/2020

Out For Delivery

Pending

Pending

Paid

45

918.16

Partial Delivery

Not Lost

did not receive - RHT-BSM-0144 as per recent /pending ticket 1148897

70795329

100136703_2

NAQEL-Road

RUH

4/27/2020

Out For Delivery

Pending

Pending

Paid

44

3145.67

Partial Delivery

Not Lost

NO ANSWER

70796845

200273908_1

NAQEL-Road

RUH

4/28/2020

Partial Delivery

Pending

Pending

Paid

43

502.32

Partial Delivery

Not Lost

NO ANSWER

70798866

100138105

NAQEL-Road

JED

4/29/2020

Partial Delivery

Pending

Pending

Paid

42

1209.52

Partial Delivery

Not Lost

NO ANSWER

70799023

200273973

NAQEL-Road

RUH

4/29/2020

Out For Delivery

Pending

Pending

Paid

42

618.42

Partial Delivery

Not Lost

NO ANSWER

70802103

100138314_1

NAQEL-Road

JED

4/30/2020

Partial Delivery

Pending

Pending

Paid

41

718.78

Partial Delivery

Not Lost

NO ANSWER

70802105

700231632

NAQEL-Road

JED

4/30/2020

Partial Delivery

Pending

Pending

Paid

41

486.51

Partial Delivery

Not Lost

NO ANSWER

70802928

200274739

NAQEL-Road

RUH

5/1/2020

Partial Delivery

Pending

Pending

Paid

40

594.27

Partial Delivery

Not Lost

NO ANSWER

70803186

200275854

NAQEL-Road

RUH

5/1/2020

Partial Delivery

Pending

Pending

Paid

40

189.03

Partial Delivery

Not Lost

NO ANSWER

70805155

600824655_2

NAQEL-Road

JED

5/1/2020

Partial Delivery

Pending

Pending

Paid

40

498.6

Partial Delivery

Not Lost

NO ANSWER

70805986

200280864

NAQEL-Road

RUH

5/1/2020

Partial Delivery

Pending

Pending

Paid

40

335.42

Partial Delivery

Not Lost

NO ANSWER

On Wed, Jul 1, 2020 at 9:40 AM Eugene Mugisa <[email-masked]> wrote:

Good morning @'Johannes Jade Pabeca' <[email-masked]>

Please share an update on this.

Best,

Eugene.

*From:* Eugene Mugisa <[email-masked]>
*Sent:* Tuesday, June 30, 2020 5:44 PM
*To:* 'Johannes Jade Pabeca' <[email-masked]>
*Cc:* Amir Julkarnain <[email-masked]>; Shady Elgendy <
[email-masked]>; Ekta Jesswani <[email-masked]>; Rodina Magdy <
[email-masked]>; customer care <[email-masked]>; Sagar Khawani <
[email-masked]>; lastmile <[email-masked]>; Asad <
[email-masked]>; Mohamed Magdy <[email-masked]>
*Subject:* RE: Partial Delivery - NAQEL Shipments

Thanks @Johannes Jade Pabeca <[email-masked]>!

But we need all so we know how much to refund customer and charge NAQEL.

Best,

Eugene.

*From:* Johannes Jade Pabeca <[email-masked]>
*Sent:* Tuesday, June 30, 2020 5:35 PM
*To:* Eugene Mugisa <[email-masked]>
*Cc:* Amir Julkarnain <[email-masked]>; Shady Elgendy <
[email-masked]>; Ekta Jesswani <[email-masked]>; Rodina Magdy <
[email-masked]>; customer care <[email-masked]>; Sagar Khawani <
[email-masked]>; lastmile <[email-masked]>; Asad <
[email-masked]>; Mohamed Magdy <[email-masked]>
*Subject:* Re: Partial Delivery - NAQEL Shipments

Hi Eugene,

i am only able to call very few:

Waybill No

RefNo

Client Name

Dest

Pick up Date

Delvry Date

Last Status

Final Status

General status

payment type

age

Order Value

Current Status 29-06

Update on Lost

CC Comments

70830222

100140980_1

NAQEL-Air

HOF

5/14/2020

Partial Delivery

Pending

Pending

Paid

30

1726.29

Partial Delivery

Not Lost

NO ANSWER

70759206

200258563

NAQEL-Road

RUH

4/6/2020

Partial Delivery

Pending

Pending

Paid

59

523.72

Partial Delivery

Not Lost

NO ANSWER

70765065

600793294

NAQEL-Road

RUH

4/13/2020

Partial Delivery

Pending

Pending

Paid

54

652.1

Partial Delivery

Not Lost

RECEIVED ALL 2 ITEMS

70766327

200263135_1

NAQEL-Road

RUH

4/13/2020

Partial Delivery

Pending

Pending

Paid

54

689.7

Partial Delivery

Not Lost

ARABIC ONLY

70768203

200264269_1

NAQEL-Road

RUH

4/14/2020

Partial Delivery

Pending

Pending

Paid

53

302.07

Partial Delivery

Not Lost

NO ANSWER

70829250

600819178_2

NAQEL-Road

JED

5/14/2020

Partial Delivery

Pending

Pending

Paid

31

4285.39

Partial Delivery

Not Lost

NO ANSWER

70829011

200284392

NAQEL-Road

JED

5/14/2020

Partial Delivery

Pending

Pending

Paid

31

1812.96

Partial Delivery

Not Lost

did not receive - JRT-JK804444-90

On Tue, Jun 30, 2020 at 5:32 PM Eugene Mugisa <[email-masked]> wrote:

Hello @Amir Julkarnain <[email-masked]> @Johannes Jade Pabeca
<[email-masked]>

Any update on these orders. We would like to close the issue with NAQEL
today.

Best,

Eugene.

*From:* Amir Julkarnain <[email-masked]>
*Sent:* Tuesday, June 30, 2020 8:33 AM
*To:* Johannes Jade Pabeca <[email-masked]>
*Cc:* Shady Elgendy <[email-masked]>; Ekta Jesswani <[email-masked]>;
Rodina Magdy <[email-masked]>; customer care <[email-masked]>;
Sagar Khawani <[email-masked]>; lastmile <[email-masked]>;
Eugene Mugisa <[email-masked]>; Asad <[email-masked]>; Mohamed
Magdy <[email-masked]>
*Subject:* Re: Partial Delivery - NAQEL Shipments

@Johannes Jade Pabeca <[email-masked]> ,

As discussed, we need your support on this. Please do the needful.

Best Regards

On Mon, 29 Jun 2020 at 22:24, Eugene Mugisa <[email-masked]> wrote:

Hello @Ekta Jesswani <[email-masked]>

Please find updated list of Partial delivery. Please check and update

Best,

Eugene.

*From:* Shady Elgendy <[email-masked]>
*Sent:* Monday, June 29, 2020 8:31 AM
*To:* Eugene Mugisa <[email-masked]>
*Cc:* Amir Julkarnain <[email-masked]>; Ekta Jesswani <
[email-masked]>; Rodina Magdy <[email-masked]>; customer care <
[email-masked]>; Sagar Khawani <[email-masked]>; lastmile <
[email-masked]>; Asad <[email-masked]>; Mohamed Magdy <
[email-masked]>
*Subject:* Re: Partial Delivery - NAQEL Shipments

Hello Ekta ...

What is the update here?

ᐧ

On Sun, Jun 28, 2020 at 4:13 PM Eugene Mugisa <[email-masked]> wrote:

Dear @[email-masked] <[email-masked]> @Amir Julkarnain
<[email-masked]> @[email-masked] <[email-masked]>

We have 44 orders where NAQEL have updated as Partial delivery. We need to
confirm with the customer if they received the package and if they did,
what did they receive so we can charge the rest of the order value not
received back to NAQEL.

Can you please call these 44 customers and revert on each urgently.

Best,

Eugene.

-- 

-- 

*Amir Hussain Julkarnain*
Junior Team Leader
p:  +971 (0)4 4339455   Ext 1322 │ e: [email-masked]
<[email-masked]> │ w: www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE

-- 

*Johannes Jade *

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