Subject: Re: Item Cancellation - Order No. 600889668_2
From: Hyacinth Joyce <[email-masked]>
To: Mostafa saad <[email-masked]>
Cc: Mary Anne Agapito <[email-masked]>, Muhammad Ayoub <[email-masked]>, Road Rider <[email-masked]>, Mostafa Said <[email-masked]>, Pankaj Mahey <[email-masked]>, "Outbound.fc" <[email-masked]>, Mohit Caleb <[email-masked]>, Syed Yakoob <[email-masked]>, Muhammad Habib <[email-masked]>, customer care <[email-masked]>, Denmark A <[email-masked]>, "Returns.fc" <[email-masked]>
Date: Thu, 2 Jul 2020 09:35:36 +0400
List-Id: <ccteam.mumzworld.com>

Hi Mostafa,

The customer called again to follow up and she is very upset, she also
informed that she will raise a formal complaint.

The customer informed that she never received the gates. On
shipment 600889668_2 the only item received is the below:

600889668_2 SLN-DVL-S240260
<https://3651277.app.netsuite.com/app/common/item/item.nl?id=631818>
Silentnight
- Summer Duvet-240X260cm 1
Kindly assist to have this resolve today.

Thank you.

Best Regards,

*Joyce Alvarado*
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE

On Thu, 2 Jul 2020 at 08:37, Mostafa saad <[email-masked]> wrote:

> Hello Mary
>
> THus is the POD from the courier
>
> Regards
> Mostafa Saad
>
>
>
> On Thu, Jul 2, 2020 at 8:23 AM Mary Anne Agapito <[email-masked]>
> wrote:
>
>> Hi Team,
>>
>> May we have any updates, please?
>>
>> @Mostafa saad <[email-masked]>  - the customer is waiting for
>> the refund for the 2 gates, please assist.
>>
>> Thank you
>> Warm Regards,
>>
>> *Mary Anne Agapito*
>> Customer Care Representative
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>  w: www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>>
>> On Sat, Jun 27, 2020 at 1:56 PM Mostafa saad <[email-masked]>
>> wrote:
>>
>>> @Road Rider <[email-masked]> @[email-masked]
>>> <[email-masked]>  Please share your feedback.
>>>
>>>
>>>
>>>
>>> Regards
>>>
>>> Mostafa Saad
>>> Last Mile  Mumzworld
>>>
>>>
>>> On Sat, Jun 27, 2020 at 1:03 PM Mary Anne Agapito <
>>> [email-masked]> wrote:
>>>
>>>> Hi Mostafa,
>>>>
>>>> The customer only received 1 box that contains the Duvet. Please check
>>>> with the courier as well. May we ask for the proof of delivery?
>>>>
>>>> @Mohit Caleb <[email-masked]> @Outbound.fc
>>>> <[email-masked]>  - please we need your feedback
>>>>
>>>> Thank you
>>>> Warm Regards,
>>>>
>>>> *Mary Anne Agapito*
>>>> Customer Care Representative
>>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>>>  │ w: www.mumzworld.com
>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>> District, PO Box 500245, Dubai, UAE
>>>>
>>>>
>>>>
>>>> On Sat, Jun 27, 2020 at 12:45 PM Mostafa saad <[email-masked]>
>>>> wrote:
>>>>
>>>>> Hello Mary
>>>>>
>>>>> 2 Boxes have been delivered to the customer please check the missing
>>>>> items with outbound
>>>>>
>>>>> Regards
>>>>>
>>>>> Mostafa Saad
>>>>> Last Mile  Mumzworld
>>>>>
>>>>>
>>>>> On Fri, Jun 26, 2020 at 9:28 AM Mary Anne Agapito <
>>>>> [email-masked]> wrote:
>>>>>
>>>>>> Hi Team,
>>>>>>
>>>>>> @Edwin Thomas <[email-masked]> - Thank you for your response.
>>>>>> The SLN-DVL-S240260
>>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=631818> is
>>>>>> ok, that is really what the customer wanted not the 2 gates.
>>>>>>
>>>>>> @Mostafa Said <[email-masked]>  @Outbound.fc
>>>>>> <[email-masked]> - May I asked how many have been
>>>>>> dispatched? As per NS, there were 3 items and in 2 packages
>>>>>>
>>>>>>
>>>>>> But the item below shows not fulfilled so how come it says 3
>>>>>> quantities have been dispatched?
>>>>>>
>>>>>>
>>>>>> SBF-BS_EXT_WH45
>>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=882930> Baby
>>>>>> Safe - Safety Gate Extension 45cm - White
>>>>>>
>>>>>>
>>>>>> @Mostafa saad <[email-masked]>  @[email-masked]
>>>>>> <[email-masked]>  - the customer only received 1 box
>>>>>> that contains this item  Silentnight - Summer Duvet-240X260cm
>>>>>>
>>>>>>  As per the customer, she didn't receive the gates as she already
>>>>>> asked to cancel it previously.
>>>>>>
>>>>>> There is a pending refund request for those gates. The finance team
>>>>>> is unable to proceed because it says the gates were shipped.
>>>>>>
>>>>>> Please clarify where are the gates?  We need an urgent update, the
>>>>>> customer is extremely upset.
>>>>>>
>>>>>> Thank you
>>>>>> Warm Regards,
>>>>>>
>>>>>> *Mary Anne Agapito*
>>>>>> Customer Care Representative
>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>
>>>>>>
>>>>>>
>>>>>> On Thu, Jun 25, 2020 at 6:00 PM Edwin Thomas <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>>> Hi Mary,
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>              SLN-DVL-S240260
>>>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=631818> is
>>>>>>> already shipped , Please delete the item from LFS or create a CRA for this
>>>>>>> item . Also do you want to cancel *SBF-BS_EXT_WH45  *item which is
>>>>>>> not shipped yet?
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> On Mon, Jun 15, 2020 at 2:09 PM Mary Anne Agapito <
>>>>>>> [email-masked]> wrote:
>>>>>>>
>>>>>>>> Hi Team,
>>>>>>>>
>>>>>>>> Kindly delete the 2 items mentioned previously.
>>>>>>>>
>>>>>>>>
>>>>>>>> Thank you
>>>>>>>> Warm Regards,
>>>>>>>>
>>>>>>>> *Mary Anne Agapito*
>>>>>>>> Customer Care Representative
>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> On Mon, Jun 15, 2020 at 2:07 PM Mary Anne Agapito <
>>>>>>>> [email-masked]> wrote:
>>>>>>>>
>>>>>>>>> Hi Mostafa,
>>>>>>>>>
>>>>>>>>> There is another item on this order, the customer still wants it.
>>>>>>>>> Please ship it immediately.
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> 600889668_2 SLN-DVL-S240260
>>>>>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=631818> Silentnight
>>>>>>>>> - Summer Duvet-240X260cm
>>>>>>>>>
>>>>>>>>> Since the gates have been cancelled, we will raise the refund now.
>>>>>>>>>
>>>>>>>>> Thank you all.
>>>>>>>>> Warm Regards,
>>>>>>>>>
>>>>>>>>> *Mary Anne Agapito*
>>>>>>>>> Customer Care Representative
>>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> On Mon, Jun 15, 2020 at 2:04 AM Mostafa Said <
>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>
>>>>>>>>>> Hello Pankaj,
>>>>>>>>>>
>>>>>>>>>> the item deleted and the order sent to you again.
>>>>>>>>>>
>>>>>>>>>> On Mon, Jun 15, 2020 at 2:02 AM Pankaj Mahey <
>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>
>>>>>>>>>>> Dear Mostafa Said
>>>>>>>>>>>
>>>>>>>>>>> I revert back to your subject order through Qassim, Please
>>>>>>>>>>> confirm once you received for delete  the item.
>>>>>>>>>>>
>>>>>>>>>>> Thanks
>>>>>>>>>>> Pankaj
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> On Mon, Jun 15, 2020 at 12:10 AM Mostafa Said <
>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>
>>>>>>>>>>>> +Pankaj Mahey <[email-masked]> Please return the order
>>>>>>>>>>>> to me so I can cancel these items.
>>>>>>>>>>>>
>>>>>>>>>>>> On Sun, Jun 14, 2020 at 7:15 PM Hyacinth Joyce <
>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>
>>>>>>>>>>>>> Hi team,
>>>>>>>>>>>>>
>>>>>>>>>>>>> Please cancel the below item from the above order no. as
>>>>>>>>>>>>> requested by the customer.
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>> 600889668_2 SBF-BS_EXT_WH45
>>>>>>>>>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=882930> Baby
>>>>>>>>>>>>> Safe - Safety Gate Extension 45cm - White 1
>>>>>>>>>>>>>
>>>>>>>>>>>>> 600889668_2 SBF-BS_EXT_WH45
>>>>>>>>>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=882930> Baby
>>>>>>>>>>>>> Safe - Safety Gate Extension 45cm - White 1
>>>>>>>>>>>>> Kindly let us know once done to proceed with the refund.
>>>>>>>>>>>>>
>>>>>>>>>>>>> Thank you.
>>>>>>>>>>>>>
>>>>>>>>>>>>> Best Regards,
>>>>>>>>>>>>>
>>>>>>>>>>>>> *Joyce Alvarado*
>>>>>>>>>>>>> Customer Care Representative
>>>>>>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> --
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> --
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>
>>>>>>> --
>>>>>>> Regards,
>>>>>>> Edwin Thomas
>>>>>>> Netsuite Developer
>>>>>>>
>>>>>>