Subject: Re: Missing item 600879179 _2
From: Mark Anthony Laraga <[email-masked]>
To: Mostafa saad <[email-masked]>
Cc: Mohamed Magdy <[email-masked]>, Clearway Express <[email-masked]>, Samiya Sheikh <[email-masked]>, "Alina D'Souza" <[email-masked]>, Ekta Jesswani <[email-masked]>, "Returns.fc" <[email-masked]>, Mohit Caleb <[email-masked]>, Muhammad Habib <[email-masked]>, Syed Yakoob <[email-masked]>, Eugene Mugisa <[email-masked]>, "Outbound.fc" <[email-masked]>, customer care <[email-masked]>, Mostafa Said <[email-masked]>
Date: Thu, 2 Jul 2020 09:09:18 +0400
List-Id: <ccteam.mumzworld.com>

Hi Mostafa,

Received.

@Mostafa Said <[email-masked]> , i sent a guy to hand it over to
you.

Best,
Mark.

On Thu, Jul 2, 2020 at 8:49 AM Mark Anthony Laraga <[email-masked]>
wrote:

> Hi Mostafa,
>
> Please hand it over to me.
>
> Best,
> Mark.
>
> On Thu, Jul 2, 2020 at 8:34 AM Mostafa saad <[email-masked]>
> wrote:
>
>> Yes, Collected
>>
>> @Mark Anthony Laraga <[email-masked]>  FYI
>>
>> Regards
>> Mostafa Saad
>>
>>
>>
>> On Thu, Jul 2, 2020 at 8:30 AM Mohamed Magdy <[email-masked]>
>> wrote:
>>
>>> @Mostafa saad <[email-masked]> ..was it received?
>>>
>>> On Wed, Jul 1, 2020 at 12:13 PM Clearway Express <
>>> [email-masked]> wrote:
>>>
>>>> Dear Mohammed Ali,
>>>>
>>>> This extra item has been collected by yesterday by our courier and will
>>>> be delivered to warehouse today afternoon.
>>>>
>>>> regards
>>>> Hashim
>>>>
>>>> On Wed, 1 Jul 2020 at 09:53, Mohamed Magdy <[email-masked]>
>>>> wrote:
>>>>
>>>>> was it collected?
>>>>>
>>>>> On Tue, Jun 30, 2020 at 11:57 AM Mostafa saad <[email-masked]>
>>>>> wrote:
>>>>>
>>>>>> @Clearway Express <[email-masked]>  Please collect the
>>>>>> Extra item from the customer ASAP.
>>>>>>
>>>>>>
>>>>>> Regards
>>>>>>
>>>>>> Mostafa Saad
>>>>>> Last Mile  Mumzworld
>>>>>>
>>>>>>
>>>>>> On Tue, Jun 30, 2020 at 9:47 AM Mohamed Magdy <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>>> @Mostafa saad <[email-masked]> ...Please proceed with the
>>>>>>> pickup
>>>>>>>
>>>>>>> On Tue, Jun 30, 2020 at 9:34 AM Samiya Sheikh <[email-masked]>
>>>>>>> wrote:
>>>>>>>
>>>>>>>> Hi Mohamed,
>>>>>>>>
>>>>>>>>
>>>>>>>> please note the picture of the item.
>>>>>>>>
>>>>>>>>
>>>>>>>> Regards
>>>>>>>>
>>>>>>>> On Tue, Jun 30, 2020 at 9:01 AM Mohamed Magdy <
>>>>>>>> [email-masked]> wrote:
>>>>>>>>
>>>>>>>>> @Alina D'Souza <[email-masked]> ...Please advise not to
>>>>>>>>> create a CRA however this need to be requested from LM over zendesk TKT.
>>>>>>>>>
>>>>>>>>> Thanks
>>>>>>>>>
>>>>>>>>> On Mon, Jun 29, 2020 at 7:01 PM Samiya Sheikh <
>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>
>>>>>>>>>> Hi Team,
>>>>>>>>>>
>>>>>>>>>> Requested cst to send a picture.
>>>>>>>>>>
>>>>>>>>>> Regards
>>>>>>>>>>
>>>>>>>>>> On Mon, Jun 29, 2020 at 3:20 PM Alina D'Souza <
>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>
>>>>>>>>>>> Hi Magdy,
>>>>>>>>>>>
>>>>>>>>>>> This is an extra item please advise which SKU i should create
>>>>>>>>>>> CRA for.
>>>>>>>>>>>
>>>>>>>>>>> Apart from the order the customer received an extra item
>>>>>>>>>>>
>>>>>>>>>>> @Samiya Sheikh <[email-masked]> please get a picture of
>>>>>>>>>>> the extra items received
>>>>>>>>>>>
>>>>>>>>>>> Regards,
>>>>>>>>>>> Alina
>>>>>>>>>>>
>>>>>>>>>>> On Sun, Jun 28, 2020 at 9:22 AM Mohamed Magdy <
>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>
>>>>>>>>>>>> @Alina D'Souza <[email-masked]> ....Why its not updated
>>>>>>>>>>>> on the tracker?
>>>>>>>>>>>>
>>>>>>>>>>>> On Sat, Jun 27, 2020 at 12:36 PM Mostafa saad <
>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>
>>>>>>>>>>>>> @Alina D'Souza <[email-masked]>  Please update the Gdoc
>>>>>>>>>>>>> to proceed.
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>> Regards
>>>>>>>>>>>>>
>>>>>>>>>>>>> Mostafa Saad
>>>>>>>>>>>>> Last Mile  Mumzworld
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>> On Sat, Jun 27, 2020 at 12:34 PM Samiya Sheikh <
>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>
>>>>>>>>>>>>>> Hi Team,
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> ignore the missing items request.
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> arrange collection for the extra items delivered to cst.
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Regards
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> On Thu, Jun 25, 2020 at 9:54 AM Alina D'Souza <
>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> Hi Mostafa,
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> Samiya confirmed again that she received an extra item along
>>>>>>>>>>>>>>> with her order.
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> Do you want me to create a CRA for the extra items?
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> @Samiya Sheikh <[email-masked]> please confirm again
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> Regards,
>>>>>>>>>>>>>>> Alina
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> On Thu, Jun 25, 2020 at 8:58 AM Mostafa saad <
>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> @Alina D'Souza <[email-masked]>  What is this? you
>>>>>>>>>>>>>>>> said the customer receives an extra item and on the same email @Samiya
>>>>>>>>>>>>>>>> Sheikh <[email-masked]>  Said customer
>>>>>>>>>>>>>>>> receives Missing items !!!!!
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> Please explain the correct issue
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> Also, we can't proceed any collection without CRA
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> Regards
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> Mostafa Saad
>>>>>>>>>>>>>>>> Last Mile  Mumzworld
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> On Thu, Jun 25, 2020 at 7:23 AM Mostafa Said <
>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> +Returns.fc <[email-masked]> Please handover
>>>>>>>>>>>>>>>>> the item to me once collected.
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> On Wed, Jun 24, 2020 at 5:37 PM Alina D'Souza <
>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> Hi Mostafa,
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> Customer below address received extra items along with
>>>>>>>>>>>>>>>>>> his order.
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> NO CRA HAS TO BE CREATED
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> Can you arrange someone to collect the same
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> Shipping Address
>>>>>>>>>>>>>>>>>> SHIP TOHend ALjneibi
>>>>>>>>>>>>>>>>>> Khalifa city A - near to alyasmina school
>>>>>>>>>>>>>>>>>> Villa number 64
>>>>>>>>>>>>>>>>>> Abu Dhabi
>>>>>>>>>>>>>>>>>> United Arab Emirates Map
>>>>>>>>>>>>>>>>>> SHIP AREA
>>>>>>>>>>>>>>>>>> SHIP PHONE971527687770
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> Regards,
>>>>>>>>>>>>>>>>>> Alina
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> On Thu, Jun 11, 2020 at 11:30 PM Samiya Sheikh <
>>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>> Hi team,
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>> The customer received 1 item instead of 2  of SKU
>>>>>>>>>>>>>>>>>>> BRQ-AB-400
>>>>>>>>>>>>>>>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=681945>.
>>>>>>>>>>>>>>>>>>> Kindly check and update urgently.
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>> Regards
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>> On Mon, Jun 8, 2020 at 10:18 PM Samiya Sheikh <
>>>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>> Hi team,
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>> Customer received 1 item instead of 2  of SKU
>>>>>>>>>>>>>>>>>>>> BRQ-AB-400
>>>>>>>>>>>>>>>>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=681945>.
>>>>>>>>>>>>>>>>>>>> Kindly check and update urgently.
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>> Regards
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>> --
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>>>>>>>>>>>>>>>>>> .
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> --
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> --
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>
>>>>>>>>> --
>>>>>>>>>
>>>>>>>>>
>>>>>>>
>>>>>>> --
>>>>>>>
>>>>>>>
>>>>>
>>>>> --
>>>>>
>>>>>
>>>
>>> --
>>>
>>>