Subject: Re: FW: [EXTERNAL] Re: FW: without waybill
From: Ronald Gaviola <[email-masked]>
To: [email-masked], Rzaldivar <[email-masked]>
Cc: Alaa Musa <[email-masked]>, Amir Julkarnain <[email-masked]>, Customer Care Team <[email-masked]>, Ekta Jesswani <[email-masked]>, Eugene Mugisa <[email-masked]>, Johannes Jade Pabeca <[email-masked]>, lastmile <[email-masked]>, Naib Khan <[email-masked]>, Pavankumar A <[email-masked]>, [email-masked]
Date: Thu, 2 Jul 2020 09:01:33 +0400
List-Id: <ccteam.mumzworld.com>

@Rzaldivar <[email-masked]>

Please advise how we can proceed further on this issue.

One side of the packaging was torn apart where the labels are pasted. I
need to know the awbs that have been transported to Saudi Arabia. This is
an ongoing issue for 7days now we need to close this today.

Regards,
Ronald

On Wed, Jul 1, 2020 at 11:47 PM <[email-masked]> wrote:

>
>
>
>
> Dear Ronald,
>
>
>
> Kindly note the below and get the alternate number from shipper by
> tomorrow. By satruday, if we did not get any feedback, we shall proceed
> with RTS.
>
>
>
> Regards,
>
> Chantelle
> ------------------------------
>
> *From:*  P
> *Sent:* Wednesday, July 1, 2020 3:36 PM
> *To:* Moinuddin Khaja (WDQ6BMN)
> *Cc:* Junaid Mohammed (JSM2NDR); Yousuf Yaser (ZSY2VFC); Al-Kulagi Naif
> (EUR6AKN); Mohammed Abdul Aleem Ammar (QRH8PYZ); Kurian Mathew (NPP0KDX)
> *Subject:* RE: [EXTERNAL] Re: FW: without waybill
>
>
>
> Dear Khaja,
>
>
>
> 02 week before we received one big size shipment from Mum world,  we try
> to contact customer and mobile closed, so that we requested to Chantelle to
> get alternative contact number.
>
> Till now we didn’t get, tomorrow will be completing 20 days, shall we
> proceed RTS.
>
> Please see the attached picture.  Please check and advice.
>
>
>
> 1Z289F8W6755510930
>
> 1Z289F8W6757123122
>
>
>
> MDD5D01                    FULL VISIBILITY TRACKING                 01 JUL
> 2020
>
> SHIPPER #: 289F8W               PACKAGE DETAIL
> 08:31:28 ET
>
>      1 OF     1 PKG(S)
>
> INQUIRY #: 1Z289F8W6755510930                  SERVICE LVL:  UPS EXPEDITED
>
> UPS TRK #: 1Z289F8W6755510930                  STOP TYPE:    UNKNOWN
>
>
> ===============================================================================
>
> *TYPE*                    *DDMMYY*  *TIME*
>
> EXCEPTION                 29/06/20  22:22
>
> SLIC/LOC:  7393  /DHAHRAN, SA
>
> STATUS:  ADDRESS INCOMPLETE.  UPS IS ATTEMPTING TO OBTAIN THE INFO
> NECESSARY
>
>           FOR DELIVERY/PACKAGE ABANDONED BY THE SENDER AND THE RECEIVER
>
> *REMARKS*
>
> ABANDONED
>
>
> ===============================================================================
>
> PICK UP DATE: 12/06/20
>
> PKGS SHIPMNT:     2     BILLING TYPE: PREPAID (AKA PRE)
>
> SHIPPER: MUMZ WORLD                     SHIP TO: NOOR ALSAMRRAIE
>
>     P.O.BOX 500245                         AREA AD DAWHAH AL JANUBIYAH
> STLMK AL
>
>    DUBAI 500245 AE                         DHAHRAN 123 SA
>
>            PKG IS PART OF A SHIPMENT * F1 FOR MORE INFO
>
> * F2:SIG   F3:RTN   F4:MONEY/ADD'L   F5:EXC ACTIVITY INFO  F6:DEL
> RESOLUTION *
>
> * F7:PREV  F8:NEXT            F10:PKG PROGRESS             F12:RTN
> MAIN/CAND *
>
>
>
> Regards,
>
> Ameenudheen Perumpadappil
> Team Leader: E-Commerce
> Khaladiya Warehouse
>
> Dammam
> Kingdom of Saudi Arabia
> Phone: + 966-13-8595323
>
> Mob:- 0506827193
> E-mail: [email-masked]
> www.ups.com
>
>
>
> *From:* Zaldivar Richelle (VLR5DPB)
> *Sent:* Monday, June 29, 2020 3:03 PM
> *To:* Perumpadappil Ameenudden (WLP5RBD) <[email-masked]>; Ronald
> Gaviola <[email-masked]>
> *Cc:* Cardozo Chantelle (EUR6CTC) <[email-masked]>;
> Pavankumar A <[email-masked]>; lastmile <[email-masked]>;
> Al Jabari Ahmed Jabr (MZL9LFD) <[email-masked]>; Alzain Waleed
> (LCM1HYS) <[email-masked]>; Unnikrishnan Nair Vinil (PMY3CKS) <
> [email-masked]>; Joseph John Febin (MHH0PDF) <
> [email-masked]>; Al-Kulagi Naif (EUR6AKN) <[email-masked]>;
> Moinuddin Khaja (WDQ6BMN) <[email-masked]>
> *Subject:* RE: [EXTERNAL] Re: FW: without waybill
>
>
>
>
>
> Ameen,
>
>
>
> Am wondering how did it get removed when 2 labels (UPS & MUMZ) are sticker
> labels? It cant be removed easily.
>
> Can you share a better picture to see whats is this shipment and the part
> we stick the labels to see how can some movement it without tearing the
> label.
>
>
>
> Thanks,
>
>
>
> Richelle
>
>
>
>
>
>
>
> *From:* Perumpadappil Ameenudden (WLP5RBD)
> *Sent:* Monday, June 29, 2020 3:54 PM
> *To:* Zaldivar Richelle (VLR5DPB) <[email-masked]>; Ronald Gaviola <
> [email-masked]>
> *Cc:* Cardozo Chantelle (EUR6CTC) <[email-masked]>;
> Pavankumar A <[email-masked]>; lastmile <[email-masked]>;
> Al Jabari Ahmed Jabr (MZL9LFD) <[email-masked]>; Alzain Waleed
> (LCM1HYS) <[email-masked]>; Unnikrishnan Nair Vinil (PMY3CKS) <
> [email-masked]>; Joseph John Febin (MHH0PDF) <
> [email-masked]>; Al-Kulagi Naif (EUR6AKN) <[email-masked]>;
> Moinuddin Khaja (WDQ6BMN) <[email-masked]>
> *Subject:* RE: [EXTERNAL] Re: FW: without waybill
>
>
>
> Dear Gents,
>
>
>
> Both waybill pasted place removed, so that we are unable to get any
> reference number from shipment.
>
> Please see the picture as below.
>
>
>
>
>
> Regards,
>
> Ameenudheen Perumpadappil
> Team Leader: E-Commerce
> Khaladiya Warehouse
>
> Dammam
> Kingdom of Saudi Arabia
> Phone: + 966-13-8595323
>
> Mob:- 0506827193
> E-mail: [email-masked]
> www.ups.com
>
>
>
> *From:* Zaldivar Richelle (VLR5DPB)
> *Sent:* Monday, June 29, 2020 9:57 AM
> *To:* Ronald Gaviola <[email-masked]>; Perumpadappil Ameenudden
> (WLP5RBD) <[email-masked]>
> *Cc:* Cardozo Chantelle (EUR6CTC) <[email-masked]>;
> Pavankumar A <[email-masked]>; lastmile <[email-masked]>;
> Al Jabari Ahmed Jabr (MZL9LFD) <[email-masked]>; Alzain Waleed
> (LCM1HYS) <[email-masked]>; Unnikrishnan Nair Vinil (PMY3CKS) <
> [email-masked]>; Joseph John Febin (MHH0PDF) <
> [email-masked]>
> *Subject:* RE: [EXTERNAL] Re: FW: without waybill
>
>
>
>
>
> Hi Pavan,
>
> The AWBs which was shared by you are shipments held to move on land
> freight.
>
>
>
> Dear Aman,
>
> Can you check if the package doesn’t have at all? Normally their box will
> have UPS AWB & MUM AWB
>
>
>
> Regards, Richelle
>
>
>
> *From:* Ronald Gaviola [mailto:[email-masked] <[email-masked]>]
>
> *Sent:* Monday, June 29, 2020 9:43 AM
> *To:* Perumpadappil Ameenudden (WLP5RBD) <[email-masked]>
> *Cc:* Zaldivar Richelle (VLR5DPB) <[email-masked]>; Cardozo Chantelle
> (EUR6CTC) <[email-masked]>; Pavankumar A <
> [email-masked]>; lastmile <[email-masked]>; Al Jabari
> Ahmed Jabr (MZL9LFD) <[email-masked]>; Alzain Waleed (LCM1HYS) <
> [email-masked]>; Unnikrishnan Nair Vinil (PMY3CKS) <
> [email-masked]>; Joseph John Febin (MHH0PDF) <
> [email-masked]>
> *Subject:* Re: [EXTERNAL] Re: FW: without waybill
>
>
>
> Dear All,
>
>
>
> What is the update here? If this issue is not solved today, it will be
> considered as damaged on your end.. You need to find the order number and
> awb
>
>
>
>
>
>
>
>
>
> Regards,
>
> Ronald
>
>
>
>
>
> On Thu, Jun 25, 2020 at 5:16 PM <[email-masked]> wrote:
>
> Dear Ronald,
>
>
>
> These all shipments are not released from Customs, we are expecting
> Saturday will arrive load from Airport.
>
>
>
> Regards,
>
> Ameenudheen Perumpadappil
> Team Leader: E-Commerce
> Khaladiya Warehouse
>
> Dammam
> Kingdom of Saudi Arabia
> Phone: + 966-13-8595323
>
> Mob:- 0506827193
> E-mail: [email-masked]
> www.ups.com
>
>
>
> *From:* Ronald Gaviola [mailto:[email-masked]]
> *Sent:* Thursday, June 25, 2020 4:12 PM
> *To:* Perumpadappil Ameenudden (WLP5RBD) <[email-masked]>;
> Zaldivar Richelle (VLR5DPB) <[email-masked]>
> *Cc:* Cardozo Chantelle (EUR6CTC) <[email-masked]>;
> Pavankumar A <[email-masked]>; lastmile <[email-masked]>;
> Al Jabari Ahmed Jabr (MZL9LFD) <[email-masked]>; Alzain Waleed
> (LCM1HYS) <[email-masked]>; Unnikrishnan Nair Vinil (PMY3CKS) <
> [email-masked]>; Joseph John Febin (MHH0PDF) <
> [email-masked]>
> *Subject:* Re: [EXTERNAL] Re: FW: without waybill
>
>
>
> Ameen,
>
>
>
> These shipments have different destinations. I need someone from your
> operations team who can Identify which of these awbs have no arrival scan.
>
>
>
> @Rzaldivar <[email-masked]> - please support
>
>
>
>
>
>
>
>
>
> Regards,
>
> Ronald
>
>
>
>
>
> On Thu, Jun 25, 2020 at 4:24 PM <[email-masked]> wrote:
>
> Dear Chantelle,
>
>
>
> These all shipments are not yet arrived,
>
>
>
> Regards,
>
> Ameenudheen Perumpadappil
> Team Leader: E-Commerce
> Khaladiya Warehouse
>
> Dammam
> Kingdom of Saudi Arabia
> Phone: + 966-13-8595323
>
> Mob:- 0506827193
> E-mail: [email-masked]
> www.ups.com
>
>
>
> *From:* Cardozo Chantelle (EUR6CTC)
> *Sent:* Thursday, June 25, 2020 2:31 PM
> *To:* Pavankumar A <[email-masked]>; Perumpadappil Ameenudden
> (WLP5RBD) <[email-masked]>
> *Cc:* Perumpadappil Ameenudden (WLP5RBD) <[email-masked]>; Ronald
> Gaviola <[email-masked]>; lastmile <[email-masked]>; Al
> Jabari Ahmed Jabr (MZL9LFD) <[email-masked]>; Alzain Waleed (LCM1HYS) <
> [email-masked]>; Unnikrishnan Nair Vinil (PMY3CKS) <
> [email-masked]>; Joseph John Febin (MHH0PDF) <
> [email-masked]>
> *Subject:* RE: [EXTERNAL] Re: FW: without waybill
>
>
>
>
>
>
>
> Dear Ameen
>
>
>
> Please see below and respond.
>
>
>
>
>
>
>
>
>
>
>
>
>
>   Best Regards
>
>
>
>
>
> *Chantelle Cardozo*
>
> Preferred Customer Associate
>
>
>
> *UPS Gulf LLC *
>
> Al Moosa Tower 2, 25 Floor
>
> Sheikh Zayed Road, P.O. Box 26026
>
> Dubai, United Arab Emirates
>
> Tel +971 4 3815278
>
> Mobile 00971561770264
>
> Fax +971 4 3390835
>
> [email-masked]
>
>
>
> *Existing UPS rates will be revised effective 01 January 2020. For more
> information on the annual General Rate Increase (GRI) applicable to your
> account, please contact your Account Manager or call UPS Customer Service
> at 600 544 743.   The 2020 UPS Service and Tariff will be available in
> ups.com/ae <https://www.ups.com/ae/en/shipping/zones-and-rates.page>  from
> 29th December 2019. *
>
>
>
> *From:* Pavankumar A [mailto:[email-masked]
> <[email-masked]>]
> *Sent:* Thursday, June 25, 2020 3:14 PM
> *To:* Cardozo Chantelle (EUR6CTC) <[email-masked]>
> *Cc:* Perumpadappil Ameenudden (WLP5RBD) <[email-masked]>; Ronald
> Gaviola <[email-masked]>; lastmile <[email-masked]>; Al
> Jabari Ahmed Jabr (MZL9LFD) <[email-masked]>; Alzain Waleed (LCM1HYS) <
> [email-masked]>; Unnikrishnan Nair Vinil (PMY3CKS) <
> [email-masked]>; Joseph John Febin (MHH0PDF) <
> [email-masked]>
> *Subject:* Re: [EXTERNAL] Re: FW: without waybill
>
>
>
>
> Hi Chantelle,
>
>
>
> Can you please check below, which are you send list of all orders had
> awb's,
>
>
>
> Can you check with your operation that which one you received without AWB?
> with the help of below details
>
>
>
> *Order #*
>
> *QTY*
>
> *AWB*
>
> 100159152
>
> 2
>
> 1Z289F8W6755838364
>
> 600899904
>
> 1
>
> 1Z289F8W6755339082
>
> 100157290
>
> 1
>
> 1Z289F8W6755470126
>
> 100155110_1
>
> 1
>
> 1Z289F8W6755716487
>
> 200303419
>
> 1
>
> 1Z289F8W6755899263
>
> 100158993
>
> 1
>
> 1Z289F8W6756098797
>
> 200297234_2
>
> 1
>
> 1Z289F8W6756192998
>
> 200296649
>
> 1
>
> 1Z289F8W6756937586
>
> 200302060
>
> 1
>
> 1Z289F8W6757102805
>
> 200297990
>
> 1
>
> 1Z289F8W6757158952
>
> 200301649
>
> 1
>
> 1Z289F8W6757271418
>
> 100158913_1
>
> 2
>
> 1Z289F8W6757635418
>
> 200297254
>
> 1
>
> 1Z289F8W6757490771
>
> 200296757
>
> 1
>
> 1Z289F8W6757641947
>
> 600884182
>
> 1
>
> 1Z289F8W6757696568
>
> 600891044
>
> 1
>
> 1Z289F8W6755044300
>
> 100157548
>
> 1
>
> 1Z289F8W6755022459
>
> 600889718
>
> 3
>
> 1Z289F8W6757491869
>
> 200285996_2
>
> 1
>
> 1Z289F8W6757190612
>
>
>
> On Thu, Jun 25, 2020 at 2:18 PM Ronald Gaviola <[email-masked]>
> wrote:
>
> Hi All,
>
>
>
> There must be a sticker / label in one of the sides of the package.
>
>
>
> Please check again and send us the order reference number
>
>
>
>  @Pavankumar A <[email-masked]>  - follow up and close this
> case.
>
>
>
>
>
> Regards,
>
> Ronald
>
>
>
>
>
> On Thu, Jun 25, 2020 at 1:47 PM <[email-masked]> wrote:
>
> Dear Chantelle,
>
>
>
> Please can you cross check with below reference number .
>
>
>
> the reference 100153897
>
>
>
> Regards,
>
> Ameenudheen Perumpadappil
> Team Leader: E-Commerce
> Khaladiya Warehouse
>
> Dammam
> Kingdom of Saudi Arabia
> Phone: + 966-13-8595323
>
> Mob:- 0506827193
> E-mail: [email-masked]
> http://www.ups.com
>
>
>
> *From:* Perumpadappil Ameenudden (WLP5RBD)
> *Sent:* Thursday, June 25, 2020 12:37 PM
> *To:* Cardozo Chantelle (EUR6CTC) <[email-masked]>;
> Ronald Gaviola <[email-masked]>; lastmile <[email-masked]>
> *Cc:* Al Jabari Ahmed Jabr (MZL9LFD) <[email-masked]>; Alzain Waleed
> (LCM1HYS) <[email-masked]>; Unnikrishnan Nair Vinil (PMY3CKS) <
> [email-masked]>
> *Subject:* RE: [EXTERNAL] Re: FW: without waybill
>
>
>
> Dear Chantelle,
>
>
>
> No, because carton some place missing,
>
>
>
> Regards,
>
> Ameenudheen Perumpadappil
> Team Leader: E-Commerce
> Khaladiya Warehouse
>
> Dammam
> Kingdom of Saudi Arabia
> Phone: + 966-13-8595323
>
> Mob:- 0506827193
> E-mail: [email-masked]
> http://www.ups.com
>
>
>
> *From:* Cardozo Chantelle (EUR6CTC)
> *Sent:* Thursday, June 25, 2020 12:34 PM
> *To:* Ronald Gaviola <[email-masked]>; lastmile <
> [email-masked]>; Perumpadappil Ameenudden (WLP5RBD) <
> [email-masked]>
> *Cc:* Al Jabari Ahmed Jabr (MZL9LFD) <[email-masked]>; Alzain Waleed
> (LCM1HYS) <[email-masked]>; Unnikrishnan Nair Vinil (PMY3CKS) <
> [email-masked]>
> *Subject:* RE: [EXTERNAL] Re: FW: without waybill
>
>
>
>
>
>
>
> Dear Ronald the waybil is off
>
>
>
> Ameen is there any order number you can locate ?
>
>
>
>
>
>
>
>
>
>
>
>
>
>   Best Regards
>
>
>
>
>
> *Chantelle Cardozo*
>
> Preferred Customer Associate
>
>
>
> *UPS Gulf LLC *
>
> Al Moosa Tower 2, 25 Floor
>
> Sheikh Zayed Road, P.O. Box 26026
>
> Dubai, United Arab Emirates
>
> Tel +971 4 3815278
>
> Mobile 00971561770264
>
> Fax +971 4 3390835
>
> [email-masked]
>
>
>
> *Existing UPS rates will be revised effective 01 January 2020. For more
> information on the annual General Rate Increase (GRI) applicable to your
> account, please contact your Account Manager or call UPS Customer Service
> at 600 544 743.   The 2020 UPS Service and Tariff will be available in
> ups.com/ae <https://www.ups.com/ae/en/shipping/zones-and-rates.page>  from
> 29th December 2019. *
>
>
>
> *From:* Ronald Gaviola [mailto:[email-masked] <[email-masked]>]
>
> *Sent:* Thursday, June 25, 2020 1:33 PM
> *To:* Cardozo Chantelle (EUR6CTC) <[email-masked]>;
> lastmile <[email-masked]>
> *Cc:* Al Jabari Ahmed Jabr (MZL9LFD) <[email-masked]>; Alzain Waleed
> (LCM1HYS) <[email-masked]>; Unnikrishnan Nair Vinil (PMY3CKS) <
> [email-masked]>; Perumpadappil Ameenudden (WLP5RBD) <
> [email-masked]>
> *Subject:* [EXTERNAL] Re: FW: without waybill
>
>
>
> CAUTION! This email originated outside of the organization. Please do not
> open attachments or click links from an unknown or suspicious origin.
> ------------------------------
>
> Hi Chantelle,
>
>
>
> Let me check and get back to you. Can you provide the Mumzworld
> order number please?
>
>
>
> @lastmile <[email-masked]>
>
>
>
>
>
> Regards,
>
> Ronald
>
>
>
>
>
> On Thu, Jun 25, 2020 at 1:30 PM <[email-masked]> wrote:
>
>
>
>
>
> Dear Ronald
>
>
>
>
>
>
>
> We received one MUMZ World shipment as without waybill, please see the
> attached picture.
>
> Please can you try to get tracking number, so that we can arrange
> delivery.
>
>
>
>
>
>
>
>
>
>
>
>   Best Regards
>
>
>
>
>
> *Chantelle Cardozo*
>
> Preferred Customer Associate
>
>
>
> *UPS Gulf LLC *
>
> Al Moosa Tower 2, 25 Floor
>
> Sheikh Zayed Road, P.O. Box 26026
>
> Dubai, United Arab Emirates
>
> Tel +971 4 3815278
>
> Mobile 00971561770264
>
> Fax +971 4 3390835
>
> [email-masked]
>
>
>
> *Existing UPS rates will be revised effective 01 January 2020. For more
> information on the annual General Rate Increase (GRI) applicable to your
> account, please contact your Account Manager or call UPS Customer Service
> at 600 544 743.   The 2020 UPS Service and Tariff will be available in
> ups.com/ae <https://www.ups.com/ae/en/shipping/zones-and-rates.page>  from
> 29th December 2019. *
>
>
>
> *From:* Perumpadappil Ameenudden (WLP5RBD)
> *Sent:* Thursday, June 25, 2020 1:24 PM
> *To:* Cardozo Chantelle (EUR6CTC) <[email-masked]>
> *Cc:* Junaid Mohammed (JSM2NDR) <[email-masked]>
> *Subject:* without waybill
>
>
>
> Dear Chantelle,
>
>
>
> We received one MUMZ World shipment as without waybill, please see the
> attached picture.
>
> Please can you try to get tracking number, so that we can arrange
> delivery.
>
>
>
>
>
>
>
> Regards,
>
> Ameenudheen Perumpadappil
> Team Leader: E-Commerce
> Khaladiya Warehouse
>
> Dammam
> Kingdom of Saudi Arabia
> Phone: + 966-13-8595323
>
> Mob:- 0506827193
> E-mail: [email-masked]
> www.ups.com
>
>
>
>
>
>
> --
>
> Regards,
>
> *Pavankumar A*
> Last Mile Operations
>
> *P* +971 507074205
> *E* [email-masked] <[email-masked]>
>
> *A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai, UAE
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