Subject: Re: Missing item 600879179 _2
From: Mark Anthony Laraga <[email-masked]>
To: Mostafa saad <[email-masked]>
Cc: Mohamed Magdy <[email-masked]>, Clearway Express <[email-masked]>, Samiya Sheikh <[email-masked]>, "Alina D'Souza" <[email-masked]>, Ekta Jesswani <[email-masked]>, "Returns.fc" <[email-masked]>, Mohit Caleb <[email-masked]>, Muhammad Habib <[email-masked]>, Syed Yakoob <[email-masked]>, Eugene Mugisa <[email-masked]>, "Outbound.fc" <[email-masked]>, customer care <[email-masked]>, Mostafa Said <[email-masked]>
Date: Thu, 2 Jul 2020 08:49:51 +0400
List-Id: <ccteam.mumzworld.com>

Hi Mostafa,

Please hand it over to me.

Best,
Mark.

On Thu, Jul 2, 2020 at 8:34 AM Mostafa saad <[email-masked]> wrote:

> Yes, Collected
>
> @Mark Anthony Laraga <[email-masked]>  FYI
>
> Regards
> Mostafa Saad
>
>
>
> On Thu, Jul 2, 2020 at 8:30 AM Mohamed Magdy <[email-masked]>
> wrote:
>
>> @Mostafa saad <[email-masked]> ..was it received?
>>
>> On Wed, Jul 1, 2020 at 12:13 PM Clearway Express <
>> [email-masked]> wrote:
>>
>>> Dear Mohammed Ali,
>>>
>>> This extra item has been collected by yesterday by our courier and will
>>> be delivered to warehouse today afternoon.
>>>
>>> regards
>>> Hashim
>>>
>>> On Wed, 1 Jul 2020 at 09:53, Mohamed Magdy <[email-masked]>
>>> wrote:
>>>
>>>> was it collected?
>>>>
>>>> On Tue, Jun 30, 2020 at 11:57 AM Mostafa saad <[email-masked]>
>>>> wrote:
>>>>
>>>>> @Clearway Express <[email-masked]>  Please collect the
>>>>> Extra item from the customer ASAP.
>>>>>
>>>>>
>>>>> Regards
>>>>>
>>>>> Mostafa Saad
>>>>> Last Mile  Mumzworld
>>>>>
>>>>>
>>>>> On Tue, Jun 30, 2020 at 9:47 AM Mohamed Magdy <[email-masked]>
>>>>> wrote:
>>>>>
>>>>>> @Mostafa saad <[email-masked]> ...Please proceed with the
>>>>>> pickup
>>>>>>
>>>>>> On Tue, Jun 30, 2020 at 9:34 AM Samiya Sheikh <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>>> Hi Mohamed,
>>>>>>>
>>>>>>>
>>>>>>> please note the picture of the item.
>>>>>>>
>>>>>>>
>>>>>>> Regards
>>>>>>>
>>>>>>> On Tue, Jun 30, 2020 at 9:01 AM Mohamed Magdy <[email-masked]>
>>>>>>> wrote:
>>>>>>>
>>>>>>>> @Alina D'Souza <[email-masked]> ...Please advise not to
>>>>>>>> create a CRA however this need to be requested from LM over zendesk TKT.
>>>>>>>>
>>>>>>>> Thanks
>>>>>>>>
>>>>>>>> On Mon, Jun 29, 2020 at 7:01 PM Samiya Sheikh <[email-masked]>
>>>>>>>> wrote:
>>>>>>>>
>>>>>>>>> Hi Team,
>>>>>>>>>
>>>>>>>>> Requested cst to send a picture.
>>>>>>>>>
>>>>>>>>> Regards
>>>>>>>>>
>>>>>>>>> On Mon, Jun 29, 2020 at 3:20 PM Alina D'Souza <[email-masked]>
>>>>>>>>> wrote:
>>>>>>>>>
>>>>>>>>>> Hi Magdy,
>>>>>>>>>>
>>>>>>>>>> This is an extra item please advise which SKU i should create CRA
>>>>>>>>>> for.
>>>>>>>>>>
>>>>>>>>>> Apart from the order the customer received an extra item
>>>>>>>>>>
>>>>>>>>>> @Samiya Sheikh <[email-masked]> please get a picture of
>>>>>>>>>> the extra items received
>>>>>>>>>>
>>>>>>>>>> Regards,
>>>>>>>>>> Alina
>>>>>>>>>>
>>>>>>>>>> On Sun, Jun 28, 2020 at 9:22 AM Mohamed Magdy <
>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>
>>>>>>>>>>> @Alina D'Souza <[email-masked]> ....Why its not updated on
>>>>>>>>>>> the tracker?
>>>>>>>>>>>
>>>>>>>>>>> On Sat, Jun 27, 2020 at 12:36 PM Mostafa saad <
>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>
>>>>>>>>>>>> @Alina D'Souza <[email-masked]>  Please update the Gdoc
>>>>>>>>>>>> to proceed.
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> Regards
>>>>>>>>>>>>
>>>>>>>>>>>> Mostafa Saad
>>>>>>>>>>>> Last Mile  Mumzworld
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> On Sat, Jun 27, 2020 at 12:34 PM Samiya Sheikh <
>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>
>>>>>>>>>>>>> Hi Team,
>>>>>>>>>>>>>
>>>>>>>>>>>>> ignore the missing items request.
>>>>>>>>>>>>>
>>>>>>>>>>>>> arrange collection for the extra items delivered to cst.
>>>>>>>>>>>>>
>>>>>>>>>>>>> Regards
>>>>>>>>>>>>>
>>>>>>>>>>>>> On Thu, Jun 25, 2020 at 9:54 AM Alina D'Souza <
>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>
>>>>>>>>>>>>>> Hi Mostafa,
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Samiya confirmed again that she received an extra item along
>>>>>>>>>>>>>> with her order.
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Do you want me to create a CRA for the extra items?
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> @Samiya Sheikh <[email-masked]> please confirm again
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Regards,
>>>>>>>>>>>>>> Alina
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> On Thu, Jun 25, 2020 at 8:58 AM Mostafa saad <
>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> @Alina D'Souza <[email-masked]>  What is this? you
>>>>>>>>>>>>>>> said the customer receives an extra item and on the same email @Samiya
>>>>>>>>>>>>>>> Sheikh <[email-masked]>  Said customer
>>>>>>>>>>>>>>> receives Missing items !!!!!
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> Please explain the correct issue
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> Also, we can't proceed any collection without CRA
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> Regards
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> Mostafa Saad
>>>>>>>>>>>>>>> Last Mile  Mumzworld
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> On Thu, Jun 25, 2020 at 7:23 AM Mostafa Said <
>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> +Returns.fc <[email-masked]> Please handover the
>>>>>>>>>>>>>>>> item to me once collected.
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> On Wed, Jun 24, 2020 at 5:37 PM Alina D'Souza <
>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> Hi Mostafa,
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> Customer below address received extra items along with his
>>>>>>>>>>>>>>>>> order.
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> NO CRA HAS TO BE CREATED
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> Can you arrange someone to collect the same
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> Shipping Address
>>>>>>>>>>>>>>>>> SHIP TOHend ALjneibi
>>>>>>>>>>>>>>>>> Khalifa city A - near to alyasmina school
>>>>>>>>>>>>>>>>> Villa number 64
>>>>>>>>>>>>>>>>> Abu Dhabi
>>>>>>>>>>>>>>>>> United Arab Emirates Map
>>>>>>>>>>>>>>>>> SHIP AREA
>>>>>>>>>>>>>>>>> SHIP PHONE971527687770
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> Regards,
>>>>>>>>>>>>>>>>> Alina
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> On Thu, Jun 11, 2020 at 11:30 PM Samiya Sheikh <
>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> Hi team,
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> The customer received 1 item instead of 2  of SKU
>>>>>>>>>>>>>>>>>> BRQ-AB-400
>>>>>>>>>>>>>>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=681945>.
>>>>>>>>>>>>>>>>>> Kindly check and update urgently.
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> Regards
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> On Mon, Jun 8, 2020 at 10:18 PM Samiya Sheikh <
>>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>> Hi team,
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>> Customer received 1 item instead of 2  of SKU
>>>>>>>>>>>>>>>>>>> BRQ-AB-400
>>>>>>>>>>>>>>>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=681945>.
>>>>>>>>>>>>>>>>>>> Kindly check and update urgently.
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>> Regards
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> --
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>>>>>>>>>>>>>>>>> .
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> --
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> --
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>
>>>>>>>> --
>>>>>>>>
>>>>>>>>
>>>>>>
>>>>>> --
>>>>>>
>>>>>>
>>>>
>>>> --
>>>>
>>>>
>>
>> --
>>
>>