Subject: Re: Item Cancellation - Order No. 600889668_2
From: Mostafa saad <[email-masked]>
To: Mary Anne Agapito <[email-masked]>
Cc: Muhammad Ayoub <[email-masked]>, Road Rider <[email-masked]>, Mostafa Said <[email-masked]>, Pankaj Mahey <[email-masked]>, Hyacinth Joyce <[email-masked]>, "Outbound.fc" <[email-masked]>, Mohit Caleb <[email-masked]>, Syed Yakoob <[email-masked]>, Muhammad Habib <[email-masked]>, customer care <[email-masked]>, Denmark A <[email-masked]>, "Returns.fc" <[email-masked]>
Date: Thu, 2 Jul 2020 08:37:25 +0400
List-Id: <ccteam.mumzworld.com>

Hello Mary

THus is the POD from the courier

Regards
Mostafa Saad

On Thu, Jul 2, 2020 at 8:23 AM Mary Anne Agapito <[email-masked]>
wrote:

> Hi Team,
>
> May we have any updates, please?
>
> @Mostafa saad <[email-masked]>  - the customer is waiting for
> the refund for the 2 gates, please assist.
>
> Thank you
> Warm Regards,
>
> *Mary Anne Agapito*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
> w: www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
>
> On Sat, Jun 27, 2020 at 1:56 PM Mostafa saad <[email-masked]>
> wrote:
>
>> @Road Rider <[email-masked]> @[email-masked]
>> <[email-masked]>  Please share your feedback.
>>
>>
>>
>>
>> Regards
>>
>> Mostafa Saad
>> Last Mile  Mumzworld
>>
>>
>> On Sat, Jun 27, 2020 at 1:03 PM Mary Anne Agapito <[email-masked]>
>> wrote:
>>
>>> Hi Mostafa,
>>>
>>> The customer only received 1 box that contains the Duvet. Please check
>>> with the courier as well. May we ask for the proof of delivery?
>>>
>>> @Mohit Caleb <[email-masked]> @Outbound.fc
>>> <[email-masked]>  - please we need your feedback
>>>
>>> Thank you
>>> Warm Regards,
>>>
>>> *Mary Anne Agapito*
>>> Customer Care Representative
>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>> │ w: www.mumzworld.com
>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>>> PO Box 500245, Dubai, UAE
>>>
>>>
>>>
>>> On Sat, Jun 27, 2020 at 12:45 PM Mostafa saad <[email-masked]>
>>> wrote:
>>>
>>>> Hello Mary
>>>>
>>>> 2 Boxes have been delivered to the customer please check the missing
>>>> items with outbound
>>>>
>>>> Regards
>>>>
>>>> Mostafa Saad
>>>> Last Mile  Mumzworld
>>>>
>>>>
>>>> On Fri, Jun 26, 2020 at 9:28 AM Mary Anne Agapito <
>>>> [email-masked]> wrote:
>>>>
>>>>> Hi Team,
>>>>>
>>>>> @Edwin Thomas <[email-masked]> - Thank you for your response.
>>>>> The SLN-DVL-S240260
>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=631818> is
>>>>> ok, that is really what the customer wanted not the 2 gates.
>>>>>
>>>>> @Mostafa Said <[email-masked]>  @Outbound.fc
>>>>> <[email-masked]> - May I asked how many have been
>>>>> dispatched? As per NS, there were 3 items and in 2 packages
>>>>>
>>>>>
>>>>> But the item below shows not fulfilled so how come it says 3
>>>>> quantities have been dispatched?
>>>>>
>>>>>
>>>>> SBF-BS_EXT_WH45
>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=882930> Baby
>>>>> Safe - Safety Gate Extension 45cm - White
>>>>>
>>>>>
>>>>> @Mostafa saad <[email-masked]>  @[email-masked]
>>>>> <[email-masked]>  - the customer only received 1 box
>>>>> that contains this item  Silentnight - Summer Duvet-240X260cm
>>>>>
>>>>>  As per the customer, she didn't receive the gates as she already
>>>>> asked to cancel it previously.
>>>>>
>>>>> There is a pending refund request for those gates. The finance team is
>>>>> unable to proceed because it says the gates were shipped.
>>>>>
>>>>> Please clarify where are the gates?  We need an urgent update, the
>>>>> customer is extremely upset.
>>>>>
>>>>> Thank you
>>>>> Warm Regards,
>>>>>
>>>>> *Mary Anne Agapito*
>>>>> Customer Care Representative
>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>> District, PO Box 500245, Dubai, UAE
>>>>>
>>>>>
>>>>>
>>>>> On Thu, Jun 25, 2020 at 6:00 PM Edwin Thomas <[email-masked]>
>>>>> wrote:
>>>>>
>>>>>> Hi Mary,
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>              SLN-DVL-S240260
>>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=631818> is
>>>>>> already shipped , Please delete the item from LFS or create a CRA for this
>>>>>> item . Also do you want to cancel *SBF-BS_EXT_WH45  *item which is
>>>>>> not shipped yet?
>>>>>>
>>>>>>
>>>>>>
>>>>>> On Mon, Jun 15, 2020 at 2:09 PM Mary Anne Agapito <
>>>>>> [email-masked]> wrote:
>>>>>>
>>>>>>> Hi Team,
>>>>>>>
>>>>>>> Kindly delete the 2 items mentioned previously.
>>>>>>>
>>>>>>>
>>>>>>> Thank you
>>>>>>> Warm Regards,
>>>>>>>
>>>>>>> *Mary Anne Agapito*
>>>>>>> Customer Care Representative
>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> On Mon, Jun 15, 2020 at 2:07 PM Mary Anne Agapito <
>>>>>>> [email-masked]> wrote:
>>>>>>>
>>>>>>>> Hi Mostafa,
>>>>>>>>
>>>>>>>> There is another item on this order, the customer still wants it.
>>>>>>>> Please ship it immediately.
>>>>>>>>
>>>>>>>>
>>>>>>>> 600889668_2 SLN-DVL-S240260
>>>>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=631818> Silentnight
>>>>>>>> - Summer Duvet-240X260cm
>>>>>>>>
>>>>>>>> Since the gates have been cancelled, we will raise the refund now.
>>>>>>>>
>>>>>>>> Thank you all.
>>>>>>>> Warm Regards,
>>>>>>>>
>>>>>>>> *Mary Anne Agapito*
>>>>>>>> Customer Care Representative
>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> On Mon, Jun 15, 2020 at 2:04 AM Mostafa Said <
>>>>>>>> [email-masked]> wrote:
>>>>>>>>
>>>>>>>>> Hello Pankaj,
>>>>>>>>>
>>>>>>>>> the item deleted and the order sent to you again.
>>>>>>>>>
>>>>>>>>> On Mon, Jun 15, 2020 at 2:02 AM Pankaj Mahey <[email-masked]>
>>>>>>>>> wrote:
>>>>>>>>>
>>>>>>>>>> Dear Mostafa Said
>>>>>>>>>>
>>>>>>>>>> I revert back to your subject order through Qassim, Please
>>>>>>>>>> confirm once you received for delete  the item.
>>>>>>>>>>
>>>>>>>>>> Thanks
>>>>>>>>>> Pankaj
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> On Mon, Jun 15, 2020 at 12:10 AM Mostafa Said <
>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>
>>>>>>>>>>> +Pankaj Mahey <[email-masked]> Please return the order to
>>>>>>>>>>> me so I can cancel these items.
>>>>>>>>>>>
>>>>>>>>>>> On Sun, Jun 14, 2020 at 7:15 PM Hyacinth Joyce <
>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>
>>>>>>>>>>>> Hi team,
>>>>>>>>>>>>
>>>>>>>>>>>> Please cancel the below item from the above order no. as
>>>>>>>>>>>> requested by the customer.
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> 600889668_2 SBF-BS_EXT_WH45
>>>>>>>>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=882930> Baby
>>>>>>>>>>>> Safe - Safety Gate Extension 45cm - White 1
>>>>>>>>>>>>
>>>>>>>>>>>> 600889668_2 SBF-BS_EXT_WH45
>>>>>>>>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=882930> Baby
>>>>>>>>>>>> Safe - Safety Gate Extension 45cm - White 1
>>>>>>>>>>>> Kindly let us know once done to proceed with the refund.
>>>>>>>>>>>>
>>>>>>>>>>>> Thank you.
>>>>>>>>>>>>
>>>>>>>>>>>> Best Regards,
>>>>>>>>>>>>
>>>>>>>>>>>> *Joyce Alvarado*
>>>>>>>>>>>> Customer Care Representative
>>>>>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> --
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>
>>>>>>>>> --
>>>>>>>>>
>>>>>>>>>
>>>>>>
>>>>>> --
>>>>>> Regards,
>>>>>> Edwin Thomas
>>>>>> Netsuite Developer
>>>>>>
>>>>>