Subject: Re: Missing item 600879179 _2
From: Mostafa saad <[email-masked]>
To: Mohamed Magdy <[email-masked]>, Mark Anthony Laraga <[email-masked]>
Cc: Clearway Express <[email-masked]>, Samiya Sheikh <[email-masked]>, "Alina D'Souza" <[email-masked]>, Ekta Jesswani <[email-masked]>, "Returns.fc" <[email-masked]>, Mohit Caleb <[email-masked]>, Muhammad Habib <[email-masked]>, Syed Yakoob <[email-masked]>, Eugene Mugisa <[email-masked]>, "Outbound.fc" <[email-masked]>, customer care <[email-masked]>, Mostafa Said <[email-masked]>
Date: Thu, 2 Jul 2020 08:34:31 +0400
List-Id: <ccteam.mumzworld.com>

Yes, Collected

@Mark Anthony Laraga <[email-masked]>  FYI

Regards
Mostafa Saad

On Thu, Jul 2, 2020 at 8:30 AM Mohamed Magdy <[email-masked]> wrote:

> @Mostafa saad <[email-masked]> ..was it received?
>
> On Wed, Jul 1, 2020 at 12:13 PM Clearway Express <[email-masked]>
> wrote:
>
>> Dear Mohammed Ali,
>>
>> This extra item has been collected by yesterday by our courier and will
>> be delivered to warehouse today afternoon.
>>
>> regards
>> Hashim
>>
>> On Wed, 1 Jul 2020 at 09:53, Mohamed Magdy <[email-masked]> wrote:
>>
>>> was it collected?
>>>
>>> On Tue, Jun 30, 2020 at 11:57 AM Mostafa saad <[email-masked]>
>>> wrote:
>>>
>>>> @Clearway Express <[email-masked]>  Please collect the Extra
>>>> item from the customer ASAP.
>>>>
>>>>
>>>> Regards
>>>>
>>>> Mostafa Saad
>>>> Last Mile  Mumzworld
>>>>
>>>>
>>>> On Tue, Jun 30, 2020 at 9:47 AM Mohamed Magdy <[email-masked]>
>>>> wrote:
>>>>
>>>>> @Mostafa saad <[email-masked]> ...Please proceed with the
>>>>> pickup
>>>>>
>>>>> On Tue, Jun 30, 2020 at 9:34 AM Samiya Sheikh <[email-masked]>
>>>>> wrote:
>>>>>
>>>>>> Hi Mohamed,
>>>>>>
>>>>>>
>>>>>> please note the picture of the item.
>>>>>>
>>>>>>
>>>>>> Regards
>>>>>>
>>>>>> On Tue, Jun 30, 2020 at 9:01 AM Mohamed Magdy <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>>> @Alina D'Souza <[email-masked]> ...Please advise not to create
>>>>>>> a CRA however this need to be requested from LM over zendesk TKT.
>>>>>>>
>>>>>>> Thanks
>>>>>>>
>>>>>>> On Mon, Jun 29, 2020 at 7:01 PM Samiya Sheikh <[email-masked]>
>>>>>>> wrote:
>>>>>>>
>>>>>>>> Hi Team,
>>>>>>>>
>>>>>>>> Requested cst to send a picture.
>>>>>>>>
>>>>>>>> Regards
>>>>>>>>
>>>>>>>> On Mon, Jun 29, 2020 at 3:20 PM Alina D'Souza <[email-masked]>
>>>>>>>> wrote:
>>>>>>>>
>>>>>>>>> Hi Magdy,
>>>>>>>>>
>>>>>>>>> This is an extra item please advise which SKU i should create CRA
>>>>>>>>> for.
>>>>>>>>>
>>>>>>>>> Apart from the order the customer received an extra item
>>>>>>>>>
>>>>>>>>> @Samiya Sheikh <[email-masked]> please get a picture of the
>>>>>>>>> extra items received
>>>>>>>>>
>>>>>>>>> Regards,
>>>>>>>>> Alina
>>>>>>>>>
>>>>>>>>> On Sun, Jun 28, 2020 at 9:22 AM Mohamed Magdy <
>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>
>>>>>>>>>> @Alina D'Souza <[email-masked]> ....Why its not updated on
>>>>>>>>>> the tracker?
>>>>>>>>>>
>>>>>>>>>> On Sat, Jun 27, 2020 at 12:36 PM Mostafa saad <
>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>
>>>>>>>>>>> @Alina D'Souza <[email-masked]>  Please update the Gdoc to
>>>>>>>>>>> proceed.
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> Regards
>>>>>>>>>>>
>>>>>>>>>>> Mostafa Saad
>>>>>>>>>>> Last Mile  Mumzworld
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> On Sat, Jun 27, 2020 at 12:34 PM Samiya Sheikh <
>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>
>>>>>>>>>>>> Hi Team,
>>>>>>>>>>>>
>>>>>>>>>>>> ignore the missing items request.
>>>>>>>>>>>>
>>>>>>>>>>>> arrange collection for the extra items delivered to cst.
>>>>>>>>>>>>
>>>>>>>>>>>> Regards
>>>>>>>>>>>>
>>>>>>>>>>>> On Thu, Jun 25, 2020 at 9:54 AM Alina D'Souza <
>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>
>>>>>>>>>>>>> Hi Mostafa,
>>>>>>>>>>>>>
>>>>>>>>>>>>> Samiya confirmed again that she received an extra item along
>>>>>>>>>>>>> with her order.
>>>>>>>>>>>>>
>>>>>>>>>>>>> Do you want me to create a CRA for the extra items?
>>>>>>>>>>>>>
>>>>>>>>>>>>> @Samiya Sheikh <[email-masked]> please confirm again
>>>>>>>>>>>>>
>>>>>>>>>>>>> Regards,
>>>>>>>>>>>>> Alina
>>>>>>>>>>>>>
>>>>>>>>>>>>> On Thu, Jun 25, 2020 at 8:58 AM Mostafa saad <
>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>
>>>>>>>>>>>>>> @Alina D'Souza <[email-masked]>  What is this? you said
>>>>>>>>>>>>>> the customer receives an extra item and on the same email @Samiya
>>>>>>>>>>>>>> Sheikh <[email-masked]>  Said customer
>>>>>>>>>>>>>> receives Missing items !!!!!
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Please explain the correct issue
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Also, we can't proceed any collection without CRA
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Regards
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Mostafa Saad
>>>>>>>>>>>>>> Last Mile  Mumzworld
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> On Thu, Jun 25, 2020 at 7:23 AM Mostafa Said <
>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> +Returns.fc <[email-masked]> Please handover the
>>>>>>>>>>>>>>> item to me once collected.
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> On Wed, Jun 24, 2020 at 5:37 PM Alina D'Souza <
>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> Hi Mostafa,
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> Customer below address received extra items along with his
>>>>>>>>>>>>>>>> order.
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> NO CRA HAS TO BE CREATED
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> Can you arrange someone to collect the same
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> Shipping Address
>>>>>>>>>>>>>>>> SHIP TOHend ALjneibi
>>>>>>>>>>>>>>>> Khalifa city A - near to alyasmina school
>>>>>>>>>>>>>>>> Villa number 64
>>>>>>>>>>>>>>>> Abu Dhabi
>>>>>>>>>>>>>>>> United Arab Emirates Map
>>>>>>>>>>>>>>>> SHIP AREA
>>>>>>>>>>>>>>>> SHIP PHONE971527687770
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> Regards,
>>>>>>>>>>>>>>>> Alina
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> On Thu, Jun 11, 2020 at 11:30 PM Samiya Sheikh <
>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> Hi team,
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> The customer received 1 item instead of 2  of SKU
>>>>>>>>>>>>>>>>> BRQ-AB-400
>>>>>>>>>>>>>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=681945>.
>>>>>>>>>>>>>>>>> Kindly check and update urgently.
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> Regards
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> On Mon, Jun 8, 2020 at 10:18 PM Samiya Sheikh <
>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> Hi team,
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> Customer received 1 item instead of 2  of SKU  BRQ-AB-400
>>>>>>>>>>>>>>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=681945>.
>>>>>>>>>>>>>>>>>> Kindly check and update urgently.
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> Regards
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> --
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>>>>>>>>>>>>>>>> .
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> --
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> --
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>
>>>>>>> --
>>>>>>>
>>>>>>>
>>>>>
>>>>> --
>>>>>
>>>>>
>>>
>>> --
>>>
>>>
>
> --
>
>