Subject: Re: order# 600891213 COLLECTION CRA_AR_RE12884
From: Mostafa saad <[email-masked]>
To: "Alina D'Souza" <[email-masked]>
Cc: Mark Anthony Laraga <[email-masked]>, Denmark A <[email-masked]>, Mohamed Magdy <[email-masked]>, customer care <[email-masked]>, Ekta Jesswani <[email-masked]>
Date: Thu, 2 Jul 2020 08:33:50 +0400
List-Id: <ccteam.mumzworld.com>

Hello Alina

Item was collected

@Mark Anthony Laraga <[email-masked]>  FYI

Regards
Mostafa Saad

On Wed, Jul 1, 2020 at 12:38 PM Mostafa saad <[email-masked]>
wrote:

> Hello Alina
>
> I will collect the item today from the customer.
>
>
>
> Regards
> Mostafa Saad
>
>
>
> On Tue, Jun 30, 2020 at 5:23 PM Alina D'Souza <[email-masked]> wrote:
>
>> @Mostafa saad <[email-masked]>
>>
>> 600891213   CRA_AR_RE12884
>>
>> Do you have access to NS?
>>
>> Regards,
>> Alina
>>
>>
>>
>> On Tue, Jun 30, 2020 at 5:18 PM Alina D'Souza <[email-masked]>
>> wrote:
>>
>>>    Hi Magdy,
>>>
>>> None of the CRA is matching to the order number dated 23rd June onwards
>>> the entire list has wrong CRAs Towards the order number
>>>
>>> Someone has made some changes or have filtered the list, From CC side we
>>> have updated the right details
>>>
>>> Please advise how we can sort this.
>>>
>>> For eg order# 600756274 the CRA is CRA_AR_RE12890 however shows
>>> CRA_AR_RE12891
>>> 600901414  is CRA_AR_RE12891 however shows  CRA_AR_RE12892
>>>
>>>
>>> Regards,
>>> Alina
>>>
>>> On Tue, Jun 30, 2020 at 5:12 PM Mostafa saad <[email-masked]>
>>> wrote:
>>>
>>>> @Alina D'Souza <[email-masked]>  Please send me again the order
>>>> number and CRA need to collect it from the customer.
>>>>
>>>>
>>>> Regards
>>>> Mostafa Saad
>>>>
>>>>
>>>>
>>>> On Tue, Jun 30, 2020 at 5:11 PM Mostafa saad <[email-masked]>
>>>> wrote:
>>>>
>>>>> Noted,
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> Regards
>>>>> Mostafa Saad
>>>>>
>>>>>
>>>>>
>>>>> On Tue, Jun 30, 2020 at 5:06 PM Mark Anthony Laraga <
>>>>> [email-masked]> wrote:
>>>>>
>>>>>> Hi Mostafa,
>>>>>>
>>>>>> Please arrange the collection.
>>>>>>
>>>>>> And please make it sure that if your team received any CRA's from the
>>>>>> driver's that have an issue or they have confusion please let me know so i
>>>>>> can help before updating the collection sheet.
>>>>>>
>>>>>> Best regards,
>>>>>> Mark.
>>>>>>
>>>>>> On Tue, Jun 30, 2020 at 5:00 PM Alina D'Souza <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>>> Hi Mark,
>>>>>>>
>>>>>>> Again, The item was collected by the driver and was returned back to
>>>>>>> the customer.
>>>>>>>
>>>>>>> The driver collected the item and gave it back to her the nxt day
>>>>>>> not sure what happened
>>>>>>>
>>>>>>> CRA_AR_RE12884
>>>>>>> Hauck - Highchair Pad Deluxe - Teddy Grey
>>>>>>>
>>>>>>> The item is with customer please arrange collection again
>>>>>>>
>>>>>>> Regards,
>>>>>>> Alina
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> On Tue, Jun 30, 2020 at 4:31 PM Mark Anthony Laraga <
>>>>>>> [email-masked]> wrote:
>>>>>>>
>>>>>>>> Hi Alina,
>>>>>>>>
>>>>>>>> We only received the CRA_AR_RE12885 as per the sheet item (Hauck -
>>>>>>>> Highchair Pad Deluxe - Teddy Grey) but physically item on that was - Fisher-Price
>>>>>>>> - Big Roarin Rainforest Jumperoo, Could you please check my remarks on the
>>>>>>>> sheet. These are the cases that we need to solve because it's very
>>>>>>>> confusing for all of us.
>>>>>>>>
>>>>>>>> @Mostafa saad <[email-masked]>  Please send me a screen
>>>>>>>> shot for the email that you sent this CRA_AR_RE12884, I didn't receive an
>>>>>>>> email that your team handed over to me.
>>>>>>>>
>>>>>>>> Best Regards,
>>>>>>>> Mark.
>>>>>>>>
>>>>>>>> On Tue, Jun 30, 2020 at 4:07 PM Mostafa saad <
>>>>>>>> [email-masked]> wrote:
>>>>>>>>
>>>>>>>>>
>>>>>>>>> @Mark Anthony Laraga <[email-masked]>  Please update the
>>>>>>>>> sheet with CRA you received it not with the order number (
>>>>>>>>> CRA_AR_RE12884)
>>>>>>>>>
>>>>>>>>> @Mohamed Magdy <[email-masked]>  We update the CRA number
>>>>>>>>> item collected and sent to mark to update it but he updates it as per the
>>>>>>>>> order number so can you explain to us what we can do for these cases?
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> As per the sheet, we collect this CRA but returns team update it
>>>>>>>>> with another order
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Regards
>>>>>>>>> Mostafa Saad
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> On Tue, Jun 30, 2020 at 4:01 PM Mostafa saad <
>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>
>>>>>>>>>> Hello Alina
>>>>>>>>>>
>>>>>>>>>> Please check again on your screen shoot this order with the wrong
>>>>>>>>>> CRA,
>>>>>>>>>>
>>>>>>>>>> So please advise
>>>>>>>>>>
>>>>>>>>>> Regards
>>>>>>>>>> Mostafa Saad
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> On Tue, Jun 30, 2020 at 3:31 PM Alina D'Souza <
>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>
>>>>>>>>>>> Hi Mostafa,
>>>>>>>>>>>
>>>>>>>>>>> Please advise if we will collect the item from this customer.
>>>>>>>>>>>
>>>>>>>>>>> The item was collected by the driver and was returned back CRA
>>>>>>>>>>> is yet pending
>>>>>>>>>>>
>>>>>>>>>>> Kindly advise
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> Regards,
>>>>>>>>>>> Alina
>>>>>>>>>>>
>>>>>>>>>>