Subject: Re: Item Cancellation - Order No. 600889668_2
From: Mary Anne Agapito <[email-masked]>
To: [email-masked], Road Rider <[email-masked]>
Cc: Mostafa Said <[email-masked]>, Pankaj Mahey <[email-masked]>, Hyacinth Joyce <[email-masked]>, "Outbound.fc" <[email-masked]>, Mohit Caleb <[email-masked]>, Syed Yakoob <[email-masked]>, Muhammad Habib <[email-masked]>, customer care <[email-masked]>, Denmark A <[email-masked]>, "Returns.fc" <[email-masked]>, Mostafa saad <[email-masked]>
Date: Thu, 2 Jul 2020 08:23:47 +0400
List-Id: <ccteam.mumzworld.com>

Hi Team,

May we have any updates, please?

@Mostafa saad <[email-masked]>  - the customer is waiting for the
refund for the 2 gates, please assist.

Thank you
Warm Regards,

*Mary Anne Agapito*
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
 www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE

On Sat, Jun 27, 2020 at 1:56 PM Mostafa saad <[email-masked]>
wrote:

> @Road Rider <[email-masked]> @[email-masked]
> <[email-masked]>  Please share your feedback.
>
>
>
>
> Regards
>
> Mostafa Saad
> Last Mile  Mumzworld
>
>
> On Sat, Jun 27, 2020 at 1:03 PM Mary Anne Agapito <[email-masked]>
> wrote:
>
>> Hi Mostafa,
>>
>> The customer only received 1 box that contains the Duvet. Please check
>> with the courier as well. May we ask for the proof of delivery?
>>
>> @Mohit Caleb <[email-masked]> @Outbound.fc
>> <[email-masked]>  - please we need your feedback
>>
>> Thank you
>> Warm Regards,
>>
>> *Mary Anne Agapito*
>> Customer Care Representative
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>  w: www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>>
>> On Sat, Jun 27, 2020 at 12:45 PM Mostafa saad <[email-masked]>
>> wrote:
>>
>>> Hello Mary
>>>
>>> 2 Boxes have been delivered to the customer please check the missing
>>> items with outbound
>>>
>>> Regards
>>>
>>> Mostafa Saad
>>> Last Mile  Mumzworld
>>>
>>>
>>> On Fri, Jun 26, 2020 at 9:28 AM Mary Anne Agapito <
>>> [email-masked]> wrote:
>>>
>>>> Hi Team,
>>>>
>>>> @Edwin Thomas <[email-masked]> - Thank you for your response.
>>>> The SLN-DVL-S240260
>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=631818> is
>>>> ok, that is really what the customer wanted not the 2 gates.
>>>>
>>>> @Mostafa Said <[email-masked]>  @Outbound.fc
>>>> <[email-masked]> - May I asked how many have been
>>>> dispatched? As per NS, there were 3 items and in 2 packages
>>>>
>>>>
>>>> But the item below shows not fulfilled so how come it says 3
>>>> quantities have been dispatched?
>>>>
>>>>
>>>> SBF-BS_EXT_WH45
>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=882930> Baby
>>>> Safe - Safety Gate Extension 45cm - White
>>>>
>>>>
>>>> @Mostafa saad <[email-masked]>  @[email-masked]
>>>> <[email-masked]>  - the customer only received 1 box that
>>>> contains this item  Silentnight - Summer Duvet-240X260cm
>>>>
>>>>  As per the customer, she didn't receive the gates as she already asked
>>>> to cancel it previously.
>>>>
>>>> There is a pending refund request for those gates. The finance team is
>>>> unable to proceed because it says the gates were shipped.
>>>>
>>>> Please clarify where are the gates?  We need an urgent update, the
>>>> customer is extremely upset.
>>>>
>>>> Thank you
>>>> Warm Regards,
>>>>
>>>> *Mary Anne Agapito*
>>>> Customer Care Representative
>>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>>>  │ w: www.mumzworld.com
>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>> District, PO Box 500245, Dubai, UAE
>>>>
>>>>
>>>>
>>>> On Thu, Jun 25, 2020 at 6:00 PM Edwin Thomas <[email-masked]>
>>>> wrote:
>>>>
>>>>> Hi Mary,
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>              SLN-DVL-S240260
>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=631818> is
>>>>> already shipped , Please delete the item from LFS or create a CRA for this
>>>>> item . Also do you want to cancel *SBF-BS_EXT_WH45  *item which is
>>>>> not shipped yet?
>>>>>
>>>>>
>>>>>
>>>>> On Mon, Jun 15, 2020 at 2:09 PM Mary Anne Agapito <
>>>>> [email-masked]> wrote:
>>>>>
>>>>>> Hi Team,
>>>>>>
>>>>>> Kindly delete the 2 items mentioned previously.
>>>>>>
>>>>>>
>>>>>> Thank you
>>>>>> Warm Regards,
>>>>>>
>>>>>> *Mary Anne Agapito*
>>>>>> Customer Care Representative
>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>
>>>>>>
>>>>>>
>>>>>> On Mon, Jun 15, 2020 at 2:07 PM Mary Anne Agapito <
>>>>>> [email-masked]> wrote:
>>>>>>
>>>>>>> Hi Mostafa,
>>>>>>>
>>>>>>> There is another item on this order, the customer still wants it.
>>>>>>> Please ship it immediately.
>>>>>>>
>>>>>>>
>>>>>>> 600889668_2 SLN-DVL-S240260
>>>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=631818> Silentnight
>>>>>>> - Summer Duvet-240X260cm
>>>>>>>
>>>>>>> Since the gates have been cancelled, we will raise the refund now.
>>>>>>>
>>>>>>> Thank you all.
>>>>>>> Warm Regards,
>>>>>>>
>>>>>>> *Mary Anne Agapito*
>>>>>>> Customer Care Representative
>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> On Mon, Jun 15, 2020 at 2:04 AM Mostafa Said <
>>>>>>> [email-masked]> wrote:
>>>>>>>
>>>>>>>> Hello Pankaj,
>>>>>>>>
>>>>>>>> the item deleted and the order sent to you again.
>>>>>>>>
>>>>>>>> On Mon, Jun 15, 2020 at 2:02 AM Pankaj Mahey <[email-masked]>
>>>>>>>> wrote:
>>>>>>>>
>>>>>>>>> Dear Mostafa Said
>>>>>>>>>
>>>>>>>>> I revert back to your subject order through Qassim, Please
>>>>>>>>> confirm once you received for delete  the item.
>>>>>>>>>
>>>>>>>>> Thanks
>>>>>>>>> Pankaj
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> On Mon, Jun 15, 2020 at 12:10 AM Mostafa Said <
>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>
>>>>>>>>>> +Pankaj Mahey <[email-masked]> Please return the order to
>>>>>>>>>> me so I can cancel these items.
>>>>>>>>>>
>>>>>>>>>> On Sun, Jun 14, 2020 at 7:15 PM Hyacinth Joyce <
>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>
>>>>>>>>>>> Hi team,
>>>>>>>>>>>
>>>>>>>>>>> Please cancel the below item from the above order no. as
>>>>>>>>>>> requested by the customer.
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> 600889668_2 SBF-BS_EXT_WH45
>>>>>>>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=882930> Baby
>>>>>>>>>>> Safe - Safety Gate Extension 45cm - White 1
>>>>>>>>>>>
>>>>>>>>>>> 600889668_2 SBF-BS_EXT_WH45
>>>>>>>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=882930> Baby
>>>>>>>>>>> Safe - Safety Gate Extension 45cm - White 1
>>>>>>>>>>> Kindly let us know once done to proceed with the refund.
>>>>>>>>>>>
>>>>>>>>>>> Thank you.
>>>>>>>>>>>
>>>>>>>>>>> Best Regards,
>>>>>>>>>>>
>>>>>>>>>>> *Joyce Alvarado*
>>>>>>>>>>> Customer Care Representative
>>>>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> --
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>
>>>>>>>> --
>>>>>>>>
>>>>>>>>
>>>>>
>>>>> --
>>>>> Regards,
>>>>> Edwin Thomas
>>>>> Netsuite Developer
>>>>>
>>>>