Subject: Re: FW: refunds
From: Radwa Ali <[email-masked]>
To: Sagar Khawani <[email-masked]>
Cc: Mohamed Magdy <[email-masked]>, Eugene Mugisa <[email-masked]>, Amir Julkarnain <[email-masked]>, Asad <[email-masked]>, Denmark A <[email-masked]>, customer care <[email-masked]>
Date: Thu, 2 Jul 2020 08:21:59 +0400
List-Id: <ccteam.mumzworld.com>

Hi Sagar, there are 2 other threads for this order.
there are 2 boxes (shipped with Jeebly then returned to us), but EMpost
only receive and delivered 1 box.
So there are missing items which are mentioned in the ticket.
Also we have attached a screen shot in the ticket that shows the subject of
the emails fo you can check again.

*Radwa Ali*
Customer Care Representative
p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
www.mumzworld.com
a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
500245, Dubai, UAE

On Sun, Jun 28, 2020 at 11:03 AM Sagar Khawani <[email-masked]> wrote:

> Thx
>
> Don’t know why customer chasing for refund
>
> CC team to note
>
> Thx for update.
>
>
>
> *From:* Mohamed Magdy <[email-masked]>
> *Sent:* Sunday, June 28, 2020 10:46 AM
> *To:* Sagar Khawani <[email-masked]>; Eugene Mugisa <
> [email-masked]>
> *Cc:* Amir Julkarnain <[email-masked]>; Asad <[email-masked]>;
> Denmark A <[email-masked]>
> *Subject:* Re: FW: refunds
>
>
>
> +Eugene Mugisa <[email-masked]>
>
>
>
> @Sagar Khawani <[email-masked]> >>>Please note that this order was
> attempted to be delivered by Jeebly and it got failed that why the CRA was
> created and then it got closed as we have reshipped it with EM and please
> find the attached POD.
>
>
>
> Thanks
>
>
>
> On Thu, Jun 25, 2020 at 3:07 PM Sagar Khawani <[email-masked]> wrote:
>
>
>
> Magdy
>
> Now CRAMUMZ_DXB11643
>
> Order 700228802
>
>
>
> Customer is on social media and wants refund
>
> I can’t refund because product is not collected
>
>
>
> CRA is voided by Denmark below
>
> Guide me next step
>
>
>
> If any driver in abu dhabi collect it and once collected email me I will
> refund.
>
>
>
> Next time – message to CC team on cancellation of collection
>
>
>
>
>
> *From:* Mohamed Magdy <[email-masked]>
> *Sent:* Thursday, June 25, 2020 1:02 PM
> *To:* Sagar Khawani <[email-masked]>
> *Cc:* Amir Julkarnain <[email-masked]>; Asad <[email-masked]>;
> Denmark A <[email-masked]>
> *Subject:* Re: FW: refunds
>
>
>
> Hello Sagar,
>
>
>
> I am the one who is handling the returns and which process you are asking
> about ,we are attempting the request for 3 days if no response then we
> cancel the request .
>
>
>
> Thanks
>
>
>
> On Wed, Jun 24, 2020 at 5:02 PM Sagar Khawani <[email-masked]> wrote:
>
>
>
> Magdy - Pending CRA – arrange for collection
>
> Magdy – what process you following – how long will it take to collect
> product from customer once you get request ?
>
> Who is incharge in absence of umang for return collection.
>
>
>
> Hussain / Amir- Create CRA
>
>
>
> All below refund is pending.
>
>
>
>
>
>
>
>
>
> *From:* [email-masked] <[email-masked]>
> *Sent:* Wednesday, June 24, 2020 4:58 PM
> *To:* 'Sagar Khawani' <[email-masked]>; 'Shajeeb Cheriyath' <
> [email-masked]>; 'Fahad Shafiq' <[email-masked]>
> *Subject:* RE: refunds
>
>
>
> Hi Sagar,
>
>
>
> Below is the list of order which needs to create CRA.
>
>
>
> 1134698
>
> Pending
>
> Refund escalation - Order #600879557
>
> 600879557
>
>
>
> Amount not updated
>
> 1134391
>
> Pending
>
> Refund escalation - Order # 600888333
>
> 600888333
>
>
>
> CRA pending Receipt
>
> 1134760
>
> Pending
>
> Refund escalation - Order #200263701
>
> 200263701
>
>
>
> CRA pending Receipt
>
> 1133844
>
> Pending
>
> Refund escalation - Order #200285603
>
> 200285603
>
>
>
> CRA pending Receipt
>
> 1133846
>
> Pending
>
> Refund escalation - Order # 600749211
>
> 600749211
>
>
>
> Create CRA
>
> 1134705
>
> Pending
>
> Refund escalation - Order #600899248
>
> 600899248
>
>
>
> Create CRA
>
> 1134827
>
> Pending
>
> Refund escalation - Order # 200261362
>
> 200261362
>
>
>
> Create CRA
>
> 1134912
>
> Pending
>
> Refund escalation - Order #600886304
>
> 600886304
>
>
>
> Create CRA
>
> 1135990
>
> Pending
>
> Refund escalation - Order #
>
> - Order #
>
>
>
> Create CRA
>
> 1136212
>
> Pending
>
> Refund escalation - Order #600869949
>
> 600869949
>
>
>
> Create CRA
>
> 1134956
>
> Pending
>
> Refund escalation - Order #600885189
>
> 600885189
>
>
>
> Need to Create CRA for one sku
>
>
>
>
>
> *From:* Sagar Khawani <[email-masked]>
> *Sent:* Wednesday, June 24, 2020 12:42 AM
> *To:* Shajeeb Cheriyath <[email-masked]>; Usman Siddiqui <
> [email-masked]>; Fahad Shafiq <[email-masked]>
> *Subject:* refunds
>
>
>
> 20 shajeeb
>
>
>
> 180 usman
>
>
>
> Fahad – I will give you mci and naqel case tomorrow.
>
>
>
>
> --
>
>
>
>
>
> --
>
>