Subject: Re: Order #600852975 // GT-CH79620-34 // Chicco - Next2Me Air Crib - Dark Beige // Defective
From: Denmark A <[email-masked]>
To: repairs <[email-masked]>
Cc: brands <[email-masked]>, rizwan <[email-masked]>, customer care <[email-masked]>, "Returns.fc" <[email-masked]>, "Alina D'Souza" <[email-masked]>, Kenneth Nwaso <[email-masked]>, Michael Rolle <[email-masked]>, Glaiza <[email-masked]>
Date: Thu, 2 Jul 2020 08:10:33 +0400
List-Id: <ccteam.mumzworld.com>

Dear,

Thank you for your email, please send the item to us.

@Alina D'Souza <[email-masked]> Please share the video to the
customer and inform them that the item is working properly.

Regards,
Den mark

On Wed, Jul 1, 2020 at 12:20 PM repairs <[email-masked]> wrote:

> Dear Team,
>
>
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> Good day!
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> We already received the defective item.
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> After inspection this item are not defective, its wrong assembled .
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> We already make a video and kindly share to your customer.
>
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> Please click link video below for your reference.
>
>
>
> Download link CH79620-34
>
> https://wetransfer.com/downloads/2b2651d12f5b7d69a046754c05a09b1820200701081255/b7419a018880e06ac547b998f3c0b1b520200701081327/bc70a2
>
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> We will send it back this good item to your WH  .
>
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> Regards ,
>
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> Ever Villafuerte
>
> Warehouse Service Executive
>
>
>
> T: +971 4 347 0597 <+97143470597>  M: +971 56 623 0495 <+971566230495>
>
> F: +971 4 347 0659 <+97143470659>  E: [email-masked]
>
> A: 28B Street Community 368 Al Quoz Industrial Area 3
>
> Dubai, UAE 20717 79344
>
>
>
>
>
> *From:* brands <[email-masked]>
> *Sent:* 01 July 2020 09:32 AM
> *To:* Denmark A <[email-masked]>
> *Cc:* repairs <[email-masked]>; rizwan <[email-masked]>; customer
> care <[email-masked]>; Returns.fc <[email-masked]>; Alina
> D'Souza <[email-masked]>; Kenneth Nwaso <[email-masked]>;
> Michael Rolle <[email-masked]>; Glaiza <[email-masked]>
> *Subject:* RE: Order #600852975 // GT-CH79620-34 // Chicco - Next2Me Air
> Crib - Dark Beige // Defective
>
>
>
> Hi Denmark,
>
>
>
> Thanks.
>
> Please send the item in our warehouse for checking.
>
>
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> Will update you once receive.
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> Hi Ever,
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> Kindly receive and check.
>
>
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> Thanks.
>
> Regards,
>
>
>
>
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>
> Raymond Serrano
>
> Sales Associate
>
>
>
> T: +971 4 222 0799 <+97142220799> M: +971 54 306 6543 <+971543066543>
>
> F: +971 4 228 2423 <+97142282423> E: [email-masked]
>
> A: Office 1805 Emirates NBD New Deira Building
>
> Baniyas Road, Deira, Dubai P.O. Box 6761
>
>
>
>
>
>
>
> *From:* Denmark A <[email-masked]>
> *Sent:* Wednesday, July 1, 2020 8:27 AM
> *To:* brands <[email-masked]>
> *Cc:* repairs <[email-masked]>; rizwan <[email-masked]>; customer
> care <[email-masked]>; Returns.fc <[email-masked]>; Alina
> D'Souza <[email-masked]>; Kenneth Nwaso <[email-masked]>;
> Michael Rolle <[email-masked]>
> *Subject:* Re: Order #600852975 // GT-CH79620-34 // Chicco - Next2Me Air
> Crib - Dark Beige // Defective
>
>
>
> Dear,
>
>
>
> Find the attached RMA for your reference.
>
>
>
> On Wed, Jul 1, 2020 at 8:13 AM brands <[email-masked]> wrote:
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> Hi Denmark,
>
>
>
> Good Morning!
>
> There’s no attachment.
>
>
>
> This is noted, kindly send the RMA with complete details and PO number
> then send the item back to our warehouse for checking.
>
>
>
> Thanks.
>
>
>
> Regards,
>
>
>
>
>
>
>
>
>
>
>
> Raymond Serrano
>
> Sales Associate
>
>
>
> T: +971 4 222 0799 <+97142220799> M: +971 54 306 6543 <+971543066543>
>
> F: +971 4 228 2423 <+97142282423> E: [email-masked]
>
> A: Office 1805 Emirates NBD New Deira Building
>
> Baniyas Road, Deira, Dubai P.O. Box 6761
>
>
>
>
>
>
>
> *From:* Denmark A <[email-masked]>
> *Sent:* Tuesday, June 30, 2020 2:35 PM
> *To:* brands <[email-masked]>; repairs <[email-masked]>; rizwan <
> [email-masked]>
> *Cc:* customer care <[email-masked]>; Returns.fc <
> [email-masked]>; Alina D'Souza <[email-masked]>; Kenneth
> Nwaso <[email-masked]>; Michael Rolle <
> [email-masked]>
> *Subject:* Order #600852975 // GT-CH79620-34 // Chicco - Next2Me Air Crib
> - Dark Beige // Defective
>
>
>
> Dear Vendor,
>
>
>
> Please see the below customer complaint and allow us to send the item back
> to you for your further evaluation.
>
> Also find the attached RMA filled up form for your reference.
>
>
>
> Reason of return:  The connector in the side of the crib is not getting
> connected as shown in the picture below
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> We appreciate your support in this matter, Thank you.
>
>
>
> Regards,
>
> Den mark
>
>