Subject: Re: Shipa-KSA::S000994685362 || 200272376 || Urgent
From: Amani Bani Odeh <[email-masked]>
To: Hussain Firoz Miyagamwala <[email-masked]>, Zubair Wahid <[email-masked]>
Cc: "Raghu Nalloor (R3PL)" <[email-masked]>, customer care <[email-masked]>, Eugene Mugisa <[email-masked]>, Ekta Jesswani <[email-masked]>, Leena <[email-masked]>, Sagar Khawani <[email-masked]>, Alaa Musa <[email-masked]>
Date: Thu, 2 Jul 2020 01:22:23 +0300
List-Id: <ccteam.mumzworld.com>

Dears,

Please update on this order. we need to proceed with the refund
the customer only receives the free sample the actual item MD-CCFNB
<https://3651277.app.netsuite.com/app/common/item/item.nl?id=297765> wasn't
delivered..

Thanks,
Amani

On Mon, Jun 22, 2020 at 5:35 PM Alaa Musa <[email-masked]> wrote:

> Hello team,
>
> Please update, was this raised
>
> Regards,
> Alaa
>
>
> On Sun, 21 Jun 2020 at 16:38, Hussain Firoz Miyagamwala <
> [email-masked]> wrote:
>
>> Dear Zubair,
>>
>> Please confirm if the below item was not dispatched.
>>
>> MD-CCFNB
>>
>>
>>
>> On Sun, Jun 21, 2020 at 4:35 PM Amani Bani Odeh <[email-masked]>
>> wrote:
>>
>>> Hi Hussain ,
>>>
>>> Please raise CRA for MD-CCFNB
>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=297765> as
>>> the customer only receives the free sample.
>>> Sagar requires CRA to process the refund.
>>>
>>> Thanks,
>>> Amani
>>>
>>> On Sat, Jun 13, 2020 at 10:00 AM Amani Bani Odeh <[email-masked]>
>>> wrote:
>>>
>>>> Dears,
>>>>
>>>> Please update on this today asap , as if the item not shipped we need
>>>> to process a refund .
>>>>
>>>> Thanks,
>>>> Amani
>>>>
>>>> On Fri, Jun 12, 2020 at 11:59 AM Amani Bani Odeh <[email-masked]>
>>>> wrote:
>>>>
>>>>> Dears,
>>>>>
>>>>> The customer didn't receive the actual item only the free sample was
>>>>> delivered,
>>>>> The customer complaining to the MCI and ask fr a refund, we need to
>>>>> close it today
>>>>>
>>>>> Sagar , Leena , Please assist to process the refund.
>>>>> Refund ticket # Incident #1121854
>>>>>
>>>>> Thanks,
>>>>> Amani
>>>>>
>>>>> On Fri, Jun 5, 2020 at 9:33 AM Amani Bani Odeh <[email-masked]>
>>>>> wrote:
>>>>>
>>>>>> Hi Hussain,
>>>>>>
>>>>>> Please create CRA as the customer asks for a refund.
>>>>>>
>>>>>> @Ekta Jesswani <[email-masked]> please assist to proceed as the
>>>>>> customer is very furious.
>>>>>>
>>>>>> Thanks,
>>>>>> Amani
>>>>>>
>>>>>> On Fri, Jun 5, 2020 at 9:30 AM Amani Bani Odeh <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>>> Dears,
>>>>>>>
>>>>>>> The customer is following up , please advise he is going to complain
>>>>>>> to the MCI and on social media .
>>>>>>>
>>>>>>> Thanks,
>>>>>>> Amani
>>>>>>>
>>>>>>> On Fri, May 8, 2020 at 6:05 PM Amani Bani Odeh <[email-masked]>
>>>>>>> wrote:
>>>>>>>
>>>>>>>> Dear Hussain,
>>>>>>>>
>>>>>>>> Please check the customer didn't receive the actual item he ordered
>>>>>>>> he only received the free sample. Please update asap this customer follow
>>>>>>>> up on social media.
>>>>>>>>
>>>>>>>> Thanks,
>>>>>>>> Amani
>>>>>>>>
>>>>>>>