Subject: Re: delivery update: 200289538 // DHL-Express::2406994030 << Reference ID: 59010752 >>
From: Samiya Sheikh <[email-masked]>
To: Moataz Salah El Din <[email-masked]>
Cc: Eugene Mugisa <[email-masked]>, Ekta Jesswani <[email-masked]>, Amir Julkarnain <[email-masked]>, Asad <[email-masked]>, customer care <[email-masked]>, Ronald Gaviola <[email-masked]>
Date: Wed, 1 Jul 2020 17:31:29 +0400
List-Id: <ccteam.mumzworld.com>

Hi moataz,

Please arrange collection of the person who received the order:

Address: Jizan- bish- alaliya area. near nada pharmacy.

phone no: 966533344968.

@Ronald Gaviola <[email-masked]>  Please note I have made a
replacement order for  our customer. new SO 200313100.

Regards

On Sun, Jun 28, 2020 at 3:06 PM Ronald Gaviola <[email-masked]> wrote:

> Samiya,
>
> For collection +Moataz Salah El Din <[email-masked]> can book
> collection request thru MyDHL+.
>
>
> Regards,
> Ronald
>
> On Sun, Jun 28, 2020 at 11:29 AM Samiya Sheikh <[email-masked]>
> wrote:
>
>> Hi Team,
>>
>> Kindly assist urgently,
>>
>> Mobile number registered in this order was incorrect and the order was
>> delivered to another customer.
>>
>> Regards
>>
>> On Sat, Jun 27, 2020 at 3:26 PM Samiya Sheikh <[email-masked]>
>> wrote:
>>
>>> Hi Ronald,
>>>
>>>  the one registered in 200289538 is wrong hence delivered to another
>>> customer.  Is it possible for DHL to collect from the wrong customer and
>>> return it back to Mumz WH?
>>>
>>> Regards
>>>
>>> On Sat, Jun 27, 2020 at 3:08 PM Ronald Gaviola <[email-masked]>
>>> wrote:
>>>
>>>> Samiya,
>>>>
>>>> The customer and contact number is matching with the record in
>>>> netsuite.
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> Regards,
>>>> Ronald
>>>>
>>>>
>>>> On Sat, Jun 27, 2020 at 12:32 PM Samiya Sheikh <[email-masked]>
>>>> wrote:
>>>>
>>>>> Hi Ronald,
>>>>>
>>>>> Please advise on this case. order 200289538 is delivered to another
>>>>> person (966533344968), can't find his account on Mumzworld.
>>>>>
>>>>> Now our customer is requesting for a replacement order. kindly approve.
>>>>>
>>>>>
>>>>> Regards
>>>>>
>>>>> On Wed, Jun 24, 2020 at 11:06 AM Samiya Sheikh <[email-masked]>
>>>>> wrote:
>>>>>
>>>>>> Hi Ronald,
>>>>>>
>>>>>> Please advise on this,
>>>>>>
>>>>>> Regards
>>>>>>
>>>>>> On Tue, Jun 23, 2020 at 9:44 PM <[email-masked]> wrote:
>>>>>>
>>>>>>> Hi Samiya,
>>>>>>>
>>>>>>>
>>>>>>> Good day.
>>>>>>>
>>>>>>>
>>>>>>> Our destination team conducted a thorough investigation, to identify
>>>>>>> the reason for this incorrect delivery.
>>>>>>>
>>>>>>>
>>>>>>> We have detected that, the contact number provided on the waybill is
>>>>>>> completely incorrect : 966533344968. This contact number belongs to
>>>>>>> : HUSSAIN SHUBILI.
>>>>>>>
>>>>>>>
>>>>>>> The correct consignee mobile # is 0543449299 which is not mentioned
>>>>>>> on the waybill. This lead to a confusion, as our Saudi team uses the
>>>>>>> contact number provided, to confirm on the delivery address.
>>>>>>>
>>>>>>>
>>>>>>> We have spoken to the receiver and to her husband on 0543449299.
>>>>>>> They have not received the shipment and they are not willing to accept- it
>>>>>>> anymore, as it was already opened by the wrong receiver. They are demanding
>>>>>>> for a new shipment.
>>>>>>>
>>>>>>>
>>>>>>> Should you require any further assistance, please contact me
>>>>>>> directly.
>>>>>>>
>>>>>>> Best Regards,
>>>>>>>
>>>>>>> *Khalid Khalfan*
>>>>>>> Key Account Advisor
>>>>>>>
>>>>>>> DHL EXPRESS
>>>>>>> P.O.Box 6252
>>>>>>> Dubai
>>>>>>> United Arab Emirates
>>>>>>> 2924114
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> >> *Original Message ...*
>>>>>>> >> From: [email-masked]
>>>>>>> >> To: [email-masked]
>>>>>>> >> Cc: [email-masked]
>>>>>>> >> Subject: Re: delivery update: 200289538 // DHL-Express::2406994030
>>>>>>> >> Sent: Mon, 22 Jun 2020 22:57:36 UTC+04:00
>>>>>>> >>
>>>>>>> >>
>>>>>>> Hi Team,
>>>>>>>
>>>>>>> >>
>>>>>>> Kindly assist, this shipment  is delivered to another person, he
>>>>>>> called our customer and informed her the shipment is with him.
>>>>>>> please advise.
>>>>>>>
>>>>>>> >>
>>>>>>> Regards
>>>>>>>
>>>>>>> >>
>>>>>>>
>>>>>>> >>
>>>>>>>
>>>>>>>
>>>>>>> >>
>>>>>>> On Sun, Jun 21, 2020 at 2:13 PM Ronald Gaviola <[email-masked]>
>>>>>>> wrote:
>>>>>>> >>
>>>>>>>
>>>>>>>> +ae.mumzworld <[email-masked]> Khalid Please check.
>>>>>>>>
>>>>>>>> >>
>>>>>>>>
>>>>>>>> >>
>>>>>>>>
>>>>>>>> >>
>>>>>>>>
>>>>>>>> >>
>>>>>>>> Regards,
>>>>>>>> Ronald
>>>>>>>>
>>>>>>>> >>
>>>>>>>>
>>>>>>>> >>
>>>>>>>> On Sun, Jun 21, 2020 at 1:37 PM Samiya Sheikh <[email-masked]>
>>>>>>>> wrote:
>>>>>>>> >>
>>>>>>>>
>>>>>>>>> Hi Team,
>>>>>>>>> >>
>>>>>>>>>
>>>>>>>>> >>
>>>>>>>>> This shipment is delivered to another customer. please assist.
>>>>>>>>>
>>>>>>>>> >>
>>>>>>>>> [[:removedImage(image.png):]]
>>>>>>>>> >>
>>>>>>>>>
>>>>>>>>> >>
>>>>>>>>> Regards
>>>>>>>>>
>>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>