Subject: Re: Returns KSA - Damaged item - SO# 100141126
From: Radwa Ali <[email-masked]>
To: Amir Julkarnain <[email-masked]>
Cc: Sagar Khawani <[email-masked]>, customer care <[email-masked]>, Moataz Salah El Din <[email-masked]>, Hussain Firoz Miyagamwala <[email-masked]>
Date: Wed, 1 Jul 2020 16:40:19 +0400
List-Id: <ccteam.mumzworld.com>

Hi All,
Any updates ?
*Radwa Ali*
Customer Care Representative
p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
www.mumzworld.com
a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
500245, Dubai, UAE

On Tue, Jun 30, 2020 at 10:53 AM Radwa Ali <[email-masked]> wrote:

> Hi Amir,
> Please check with Hussain as we need to refund the cst ASAP.
> *Radwa Ali*
> Customer Care Representative
> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
> www.mumzworld.com
> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
> 500245, Dubai, UAE
>
>
> On Thu, Jun 25, 2020 at 4:32 PM <[email-masked]> wrote:
>
>> Hi All,
>>
>> Please advise. We need to get this refunded.
>>
>>
>>
>> *Radwa Ali*
>> Customer Care Representative
>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
>> www.mumzworld.com
>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>> 500245, Dubai, UAE
>>
>>
>>
>>
>> *From:* [email-masked] <[email-masked]>
>> *Sent:* Wednesday, June 24, 2020 8:51 AM
>> *To:* 'Hussain Firoz Miyagamwala' <[email-masked]>; 'Moataz Salah
>> El Din' <[email-masked]>
>> *Cc:* 'Sagar Khawani' <[email-masked]>; 'customer care' <
>> [email-masked]>
>> *Subject:* Returns KSA - Damaged item - SO# 100141126
>>
>>
>>
>> Hi Hussain,
>>
>> Appreciate your support as we need a CRA for an item that was fulfilled
>> but the customer received it damaged.
>>
>> As the item value is too low (26 AED) we can not collect it to follow the
>> standard returns procedure. Customer wants refund but we can not issue a
>> refund unless we have CRA.
>>
>> I have attached photos of the damage packaging and item.
>>
>>
>>
>> SKU: KSA-EHIT-101759-RED
>> Amount: AED 26.72
>>
>>
>>
>> *Radwa Ali*
>> Customer Care Representative
>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
>> www.mumzworld.com
>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>> 500245, Dubai, UAE
>>
>>
>>
>>
>