Subject: Re: Delivery Follow Up - 600826424// no awb
From: Angeli Fontillas <[email-masked]>
To: Mostafa saad <[email-masked]>, "Returns.fc" <[email-masked]>, Denmark A <[email-masked]>, "Alina D'Souza" <[email-masked]>
Cc: Naib Khan <[email-masked]>, lastmile <[email-masked]>, customer care <[email-masked]>, Eugene Mugisa <[email-masked]>, Ekta Jesswani <[email-masked]>, Anas nazzal <[email-masked]>, Mary Anne Agapito <[email-masked]>
Date: Wed, 1 Jul 2020 14:49:45 +0400
List-Id: <ccteam.mumzworld.com>

Hello Team,

May we have an update on this please?

Customer is following up, item is still not collected, said that the
courier came to ehr place the other day but his van was too small for the
item.

Please check and arrange collection asap.

Thank you

On Sat, 27 Jun 2020 at 11:56, Mary Anne Agapito <[email-masked]>
wrote:

> Hi Team,
>
> Please arrange an urgent collection of the item today. This was initially
> declared lost then it was found and delivered but the customer doesn't want
> it anymore.
>
> CRA_AR_RE12975 - Little Tikes - Easy Store Giant Slide - Evergreen
>
> It's already logged in the collection tracker.
>
> Thank you
> Warm Regards,
>
> *Mary Anne Agapito*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
> w: www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
>
> On Sat, Jun 27, 2020 at 9:30 AM Anas nazzal <[email-masked]> wrote:
>
>> Dear Team,
>>
>> Kindly do the needful as the customer confirmed that she get promised
>> that the items will be collected today.
>>
>> Best Regards,
>> Anas Nazzal
>>
>>
>> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail> Virus-free.
>> www.avast.com
>> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail>
>> <#m_-6189484130116703575_m_-5951335242301471117_DAB4FAD8-2DD7-40BB-A1B8-4E2AA1F9FDF2>
>>
>> On Thu, Jun 25, 2020 at 3:00 PM Mostafa saad <[email-masked]>
>> wrote:
>>
>>> @Alina D'Souza <[email-masked]> Please create CRA to proceed.
>>>
>>>
>>>
>>> Regards
>>>
>>> Mostafa Saad
>>> Last Mile  Mumzworld
>>>
>>>
>>> On Thu, Jun 25, 2020 at 2:56 PM Mary Anne Agapito <
>>> [email-masked]> wrote:
>>>
>>>> Hi Mostafa,
>>>>
>>>> The order was delivered but the customer doesn't really want the item
>>>> anymore. Please collect it on Saturday as much as possible, the customer is
>>>> extremely furious about the delay.
>>>>
>>>> @Alina D'Souza <[email-masked]> @Returns.fc
>>>> <[email-masked]> - please arrange the collection and once
>>>> received kindly create the CRA to proceed with the refund.
>>>>
>>>> Thank you
>>>> Warm Regards,
>>>>
>>>> *Mary Anne Agapito*
>>>> Customer Care Representative
>>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>>>  │ w: www.mumzworld.com
>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>> District, PO Box 500245, Dubai, UAE
>>>>
>>>>
>>>>
>>>> On Wed, Jun 24, 2020 at 3:22 PM Mostafa saad <[email-masked]>
>>>> wrote:
>>>>
>>>>> @Angeli Fontillas <[email-masked]>  DId you refund the
>>>>> customer?
>>>>>
>>>>> The order was returned today from EM Post...
>>>>>
>>>>>
>>>>> @Eugene Mugisa <[email-masked]>  Please hold the lost we find
>>>>> the order now and if the customer needs it we will deliver it today
>>>>>
>>>>>
>>>>> Regards
>>>>>
>>>>> Mostafa Saad
>>>>> Last Mile  Mumzworld
>>>>>
>>>>>
>>>>> On Sun, Jun 21, 2020 at 7:36 PM Angeli Fontillas <[email-masked]>
>>>>> wrote:
>>>>>
>>>>>> Hello Team,
>>>>>>
>>>>>> Please raise CRA, customer is ff up on her refund.
>>>>>>
>>>>>> Thank you.
>>>>>>
>>>>>> On Thu, 11 Jun 2020 at 16:12, Mary Anne Agapito <
>>>>>> [email-masked]> wrote:
>>>>>>
>>>>>>> Hi Mostafa,
>>>>>>>
>>>>>>> Appreciate your response.
>>>>>>>
>>>>>>> @Returns.fc <[email-masked]> @Denmark A
>>>>>>> <[email-masked]>  - please assist, Sagar will be asking for
>>>>>>> a CRA.
>>>>>>>
>>>>>>> Thank you
>>>>>>> *Mary Anne Agapito*
>>>>>>> Customer Care Representative
>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> On Thu, Jun 11, 2020 at 3:12 PM Mostafa saad <
>>>>>>> [email-masked]> wrote:
>>>>>>>
>>>>>>>> Hello Mary
>>>>>>>>
>>>>>>>> this order was lost from the WH
>>>>>>>>
>>>>>>>> Regards
>>>>>>>>
>>>>>>>> Mostafa Saad
>>>>>>>> LM Supervisor at Mumzworld
>>>>>>>>
>>>>>>>>
>>>>>>>> On Thu, Jun 11, 2020 at 1:22 PM Mary Anne Agapito <
>>>>>>>> [email-masked]> wrote:
>>>>>>>>
>>>>>>>>> Hi Mostafa,
>>>>>>>>>
>>>>>>>>> As per your email, the shipment got lost. Does it mean the courier
>>>>>>>>> lost the package or has it been lost in the warehouse?
>>>>>>>>>
>>>>>>>>> @Ekta Jesswani <[email-masked]>  @Sagar Khawani
>>>>>>>>> <[email-masked]>  - the customer is asking for a refund, can
>>>>>>>>> I raise a refund request?
>>>>>>>>>
>>>>>>>>> There is no CRA yet as returns team need a confirmation first.
>>>>>>>>>
>>>>>>>>>  Please advise.  Thank you
>>>>>>>>> Warm Regards,
>>>>>>>>>
>>>>>>>>> *Mary Anne Agapito*
>>>>>>>>> Customer Care Representative
>>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> On Thu, Jun 11, 2020 at 12:33 PM Mary Anne Agapito <
>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>
>>>>>>>>>> Hi Mostafa,
>>>>>>>>>>
>>>>>>>>>> Thanks for the update.
>>>>>>>>>>
>>>>>>>>>> @Returns.fc <[email-masked]> @Denmark A
>>>>>>>>>> <[email-masked]>  - please create the cra, need to refund
>>>>>>>>>> the customer asap. The customer is very furious
>>>>>>>>>>
>>>>>>>>>> Please advise once done. Thank you
>>>>>>>>>> Warm Regards,
>>>>>>>>>>
>>>>>>>>>> *Mary Anne Agapito*
>>>>>>>>>> Customer Care Representative
>>>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> On Thu, Jun 11, 2020 at 8:57 AM Mostafa saad <
>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>
>>>>>>>>>>> - 3PL
>>>>>>>>>>>
>>>>>>>>>>> Hello Mary
>>>>>>>>>>>
>>>>>>>>>>> Please refund the customer as the order was lost
>>>>>>>>>>>
>>>>>>>>>>> Regards
>>>>>>>>>>>
>>>>>>>>>>> Mostafa Saad
>>>>>>>>>>> LM Supervisor at Mumzworld
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> On Wed, Jun 10, 2020 at 7:03 PM Mary Anne Agapito <
>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>
>>>>>>>>>>>> Hi Mostafa,
>>>>>>>>>>>>
>>>>>>>>>>>> Where is this shipment?
>>>>>>>>>>>>
>>>>>>>>>>>> The customer is asking for a refund and very furious she didn't
>>>>>>>>>>>> receive her order and she doesn't have her money back.
>>>>>>>>>>>>
>>>>>>>>>>>> Please give us an urgent update tomorrow, the customer
>>>>>>>>>>>> threatened to file a legal complaint.
>>>>>>>>>>>>
>>>>>>>>>>>> Thank you
>>>>>>>>>>>> Warm Regards,
>>>>>>>>>>>>
>>>>>>>>>>>> *Mary Anne Agapito*
>>>>>>>>>>>> Customer Care Representative
>>>>>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> On Mon, Jun 1, 2020 at 6:53 PM Rajesh Pattabhi <
>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>
>>>>>>>>>>>>> *Dear Anas*
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>> *Do you have an AWB number…the same was requested by Usman on
>>>>>>>>>>>>> the 10th of May…..i still don’t see one  to arrange a RTS*
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>> *Best regards*
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>> *Raj.P*
>>>>>>>>>>>>>
>>>>>>>>>>>>> E-Commerce & Large Enterprises
>>>>>>>>>>>>>
>>>>>>>>>>>>> Manager | Parcels and express BU
>>>>>>>>>>>>>
>>>>>>>>>>>>> Head Office
>>>>>>>>>>>>>
>>>>>>>>>>>>> P.O. Box 99999, Dubai, United Arab Emirates
>>>>>>>>>>>>>
>>>>>>>>>>>>> *T*
>>>>>>>>>>>>>
>>>>>>>>>>>>>  *+971 4 230 3000 <+971-4-230-3000>*
>>>>>>>>>>>>>
>>>>>>>>>>>>>  |
>>>>>>>>>>>>>
>>>>>>>>>>>>> *  M*
>>>>>>>>>>>>>
>>>>>>>>>>>>>  *+971 55 257 1010 <+999-99-999-9999>*
>>>>>>>>>>>>>
>>>>>>>>>>>>> *E*
>>>>>>>>>>>>>
>>>>>>>>>>>>>  [email-masked]
>>>>>>>>>>>>> <[email-masked]>*
>>>>>>>>>>>>>
>>>>>>>>>>>>>  |
>>>>>>>>>>>>>
>>>>>>>>>>>>> *  W*
>>>>>>>>>>>>>
>>>>>>>>>>>>>  *www.emiratespost.ae <http://www.emiratespost.ae/>*
>>>>>>>>>>>>>
>>>>>>>>>>>>>  <https://www.facebook.com/EmiratesPostUAE/>
>>>>>>>>>>>>>
>>>>>>>>>>>>>  <https://www.instagram.com/emiratespostuae/>
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>> *@ your service 24/7 ! *
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>> *We Care – Safety first; Contactless Deliveries – COVID-19*
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>> *From:* Anas nazzal <[email-masked]>
>>>>>>>>>>>>> *Sent:* Monday, June 1, 2020 6:42 PM
>>>>>>>>>>>>> *To:* Eugene Mugisa <[email-masked]>; Mostafa saad <
>>>>>>>>>>>>> [email-masked]>; Ekta Jesswani <[email-masked]>
>>>>>>>>>>>>> *Cc:* Usman Abbasi <[email-masked]>; Rajesh
>>>>>>>>>>>>> Pattabhi <[email-masked]>; customer care <
>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>> *Subject:* Re: Delivery Follow Up - 600826424// no awb
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>> Dear Team,
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>> Kindly do the needful as the customer called again to follow
>>>>>>>>>>>>> up and asked for order cancellation and order refund.
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>> Best regards,
>>>>>>>>>>>>>
>>>>>>>>>>>>> Anas Nazzal
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>> On Thu, May 14, 2020 at 5:03 PM Hyacinth Joyce <
>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>
>>>>>>>>>>>>> Hi Mostafa,
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>> The customer called again to follow up.
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>> She no longer needs the order and requested for a refund.
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>> Kindly check advise asap to proceed.
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>> Thank you.
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>> Best Regards,
>>>>>>>>>>>>>
>>>>>>>>>>>>> *Joyce Alvarado*
>>>>>>>>>>>>>
>>>>>>>>>>>>> Customer Care Representative
>>>>>>>>>>>>>
>>>>>>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>> On Thu, 14 May 2020 at 16:58, Radwa Ali <[email-masked]>
>>>>>>>>>>>>> wrote:
>>>>>>>>>>>>>
>>>>>>>>>>>>> Hi Mostafa,
>>>>>>>>>>>>>
>>>>>>>>>>>>> Please advise if this is lost so we can create a refund
>>>>>>>>>>>>> escalation.
>>>>>>>>>>>>>
>>>>>>>>>>>>> *Radwa Ali*
>>>>>>>>>>>>> Customer Care Representative
>>>>>>>>>>>>> p:  +971 526476307│ e: [email-masked]
>>>>>>>>>>>>> <[email-masked]>  │ w: www.mumzworld.com
>>>>>>>>>>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design
>>>>>>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>> On Thu, May 14, 2020 at 3:41 PM Radwa Ali <[email-masked]>
>>>>>>>>>>>>> wrote:
>>>>>>>>>>>>>
>>>>>>>>>>>>> Hi All,
>>>>>>>>>>>>>
>>>>>>>>>>>>> Please advise with the tracking number.
>>>>>>>>>>>>>
>>>>>>>>>>>>> The customer has been following up daily.
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>> *Radwa Ali*
>>>>>>>>>>>>> Customer Care Representative
>>>>>>>>>>>>> p:  +971 526476307│ e: [email-masked]
>>>>>>>>>>>>> <[email-masked]>  │ w: www.mumzworld.com
>>>>>>>>>>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design
>>>>>>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>> On Sun, May 10, 2020 at 4:06 PM Yaseen Shaqra <
>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>
>>>>>>>>>>>>> Hi Team,
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>> Please share with us the AWB, the customer called to follow up
>>>>>>>>>>>>> again
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>> On Sat, May 2, 2020 at 2:45 PM Mary Anne Agapito <
>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>
>>>>>>>>>>>>> Hi Usman,
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>> Please ensure the delivery asap.
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>> @Mostafa saad <[email-masked]> - kindly share the
>>>>>>>>>>>>> awb as there was none in the system
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>> Thank you
>>>>>>>>>>>>>
>>>>>>>>>>>>> Warm Regards,
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>> *Mary Anne Agapito*
>>>>>>>>>>>>> Customer Care Representative
>>>>>>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>> --
>>>>>>>>>>>>>
>>>>>>>>>>>>> Best Regards,
>>>>>>>>>>>>>
>>>>>>>>>>>>> *Yaseen Shaqra*
>>>>>>>>>>>>>
>>>>>>>>>>>>> Customer Care Representative
>>>>>>>>>>>>> p:  +971 4 4339455│ e: [email-masked]
>>>>>>>>>>>>> <[email-masked]>  │ w: www.mumzworld.com
>>>>>>>>>>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design
>>>>>>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>
>>>>>> --
>>>>>> *Regards,*
>>>>>>
>>>>>> *Angeli Fontillas*
>>>>>> Customer Care Representative
>>>>>> p:  +971 (0)4 4339455   Ext 1324 │ e: [email-masked]
>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>
>>>>>>
>>>>>
>>
>> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail> Virus-free.
>> www.avast.com
>> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail>
>> <#m_-6189484130116703575_m_-5951335242301471117_DAB4FAD8-2DD7-40BB-A1B8-4E2AA1F9FDF2>
>>
>

-- 
*Regards,*

*Angeli Fontillas*
Customer Care Representative
p:  +971 (0)4 4339455   Ext 1324 │ e: [email-masked]
<[email-masked]> │ w: www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE