Subject: Re: Missing item - Order #600769132 - Urgent !
From: Mary Anne Agapito <[email-masked]>
To: Den_Rachel <[email-masked]>
Cc: Mostafa Said <[email-masked]>, Ekta Jesswani <[email-masked]>, lastmile <[email-masked]>, "Outbound.fc" <[email-masked]>, customer care <[email-masked]>, Radwa Ali <[email-masked]>, Jaymar Tolentino <[email-masked]>, "Returns.fc" <[email-masked]>, "Alina D'Souza" <[email-masked]>, Eugene Mugisa <[email-masked]>
Date: Wed, 1 Jul 2020 14:06:03 +0400
List-Id: <ccteam.mumzworld.com>

Hi Rachel,

We have already informed the customer, we are just waiting for the reply.

We will surely share the details once confirmed.

Thank you
Warm Regards,

*Mary Anne Agapito*
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
 www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE

On Wed, Jul 1, 2020 at 10:29 AM Den_Rachel <[email-masked]> wrote:

> Hi Mary Anne,
>
> Thank you for your email.
>
>
> Could you please share the serial number?
>
>
>
>
> Best Regards,
>
> Rachel Alabado
> Customer Service
> Denaster General Trading LLC
> Gold & Diamond Park,
> Building No. 7, Office 116,
> Sheikh Zayed Rd
> P.O. Box: 487463
> Dubai, U.A.E.
>
> Tel:   +971 (0)4 4473106
>
> On Jul 1, 2020, at 9:16 AM, Mary Anne Agapito <[email-masked]>
> wrote:
>
> Hi Rachel,
>
> May we have an update on this case, please?
>
> The customer keeps on follow8ing up and asking for her refund.
>
> Please advise. Thank you
> Warm Regards,
>
> *Mary Anne Agapito*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
> w: www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
>
> On Mon, Jun 29, 2020 at 1:34 PM Den_Rachel <[email-masked]> wrote:
>
>> Dear Team,
>>
>> Thank you for your email.
>>
>>
>> Please be informed that we have forwarded over your concern with the
>> brand and still checking what is the best option to assist you with this
>> case.
>> We will get back to you with an update.
>>
>> Meantime, please bear with us.
>>
>>
>>
>> Best Regards,
>>
>> Rachel Alabado
>> Customer Service
>> Denaster General Trading LLC
>> Gold & Diamond Park,
>> Building No. 7, Office 116,
>> Sheikh Zayed Rd
>> P.O. Box: 487463
>> Dubai, U.A.E.
>>
>> Tel:   +971 (0)4 4473106
>>
>>
>>
>>
>>
>> Begin forwarded message:
>>
>> *From: *Mary Anne Agapito <[email-masked]>
>> *Subject: **Re: Missing item - Order #600769132 - Urgent !*
>> *Date: *June 28, 2020 at 5:45:52 PM GMT+4
>> *To: [email-masked], [email-masked], [email-masked],
>> [email-masked], [email-masked], [email-masked],
>> [email-masked]
>> *Cc: *Mostafa Said <[email-masked]>, Ekta Jesswani <
>> [email-masked]>, lastmile <[email-masked]>, "Outbound.fc" <
>> [email-masked]>, customer care <[email-masked]>, Radwa
>> Ali <[email-masked]>, Jaymar Tolentino <[email-masked]>,
>> "Returns.fc" <[email-masked]>, "Alina D'Souza" <
>> [email-masked]>, Eugene Mugisa <[email-masked]>
>>
>> Hi Team,
>>
>> We need your assistance in this case.
>>
>> The customer received an empty box, the camera is missing. As per our
>> team in the warehouse, it's an SOP not to open any sealed package.
>>
>>
>>
>>
>>
>> Here is the PO: POMUMZ_DXB167574
>>
>> Now, the customer is asking for a refund. Please assist and advise.
>>
>> Thank you
>> Warm Regards,
>>
>> *Mary Anne Agapito*
>> Customer Care Representative
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>  w: www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>>
>> On Wed, Apr 1, 2020 at 10:46 AM Radwa Ali <[email-masked]> wrote:
>>
>>> Thank you Mostafa.
>>>
>>> @Ekta Jesswani <[email-masked]>  Please assist with the issue below.
>>> Outbound advised the box was not opened customer says she received an
>>> empty box and she is very frustrated.
>>>
>>> *Radwa Ali*
>>> Customer Care Representative
>>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
>>> www.mumzworld.com
>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>>> 500245, Dubai, UAE
>>>
>>>
>>> On Tue, Mar 31, 2020 at 3:44 PM Mostafa Said <[email-masked]>
>>> wrote:
>>>
>>>> Hello Radwa,
>>>>
>>>> I have checked the CCTV for packing this order, but please note that we
>>>> are not opening any box as per our SOP.
>>>> So the item packed as we received.
>>>>
>>>> On Tue, Mar 31, 2020 at 2:40 PM Radwa Ali <[email-masked]> wrote:
>>>>
>>>>> Hi Team,
>>>>> Appreciate your assistance with this issue. the customer has the below
>>>>> SKU in her order and it is supposedly shipped.
>>>>> When she received it the box was empty and had no Camera.
>>>>> Please investigate as this cost 735 AED and she is very unhappy.
>>>>>
>>>>> Order #600769132
>>>>> AWB #MumzDriver
>>>>> Courier:MumzDriver / Moeen
>>>>> Missing item:Ring - Stick Up Wired HD Security Camera - White
>>>>> SKU:DNT-8SN1S9-WEU0
>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=1092467>
>>>>> Picture of the missing item if available:
>>>>>
>>>>> *Radwa Ali*
>>>>> Customer Care Representative
>>>>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │
>>>>> w: www.mumzworld.com
>>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO
>>>>> Box 500245, Dubai, UAE
>>>>>
>>>>> --
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>>>>> Groups "Outbound.fc" group.
>>>>> To unsubscribe from this group and stop receiving emails from it, send
>>>>> an email to [email-masked].
>>>>> To view this discussion on the web visit
>>>>> https://groups.google.com/a/mumzworld.com/d/msgid/outbound.fc/CAJ_iQ-9BQp%3D7G%3DbY%3Dx4TJ1poVqdqx7cyrzFCZjdHf_6DX3m1aw%40mail.gmail.com
>>>>> <https://groups.google.com/a/mumzworld.com/d/msgid/outbound.fc/CAJ_iQ-9BQp%3D7G%3DbY%3Dx4TJ1poVqdqx7cyrzFCZjdHf_6DX3m1aw%40mail.gmail.com?utm_medium=email&utm_source=footer>
>>>>> .
>>>>>
>>>>
>>>>
>>>> --
>>>>
>>>>
>>
>>
>