Subject: Re: RETURNS - STATUS
From: "Alina D'Souza" <[email-masked]>
To: Mostafa saad <[email-masked]>
Cc: Mohamed Magdy <[email-masked]>, Eugene Mugisa <[email-masked]>, Asad <[email-masked]>, customer care <[email-masked]>, Denmark A <[email-masked]>, Ekta Jesswani <[email-masked]>, Amir Julkarnain <[email-masked]>
Date: Wed, 1 Jul 2020 12:43:10 +0400
List-Id: <ccteam.mumzworld.com>

Hi Mostafa,

Did you check the sheet the changes have been made By Naib

PLEASE CHECK THE SCREENSHOTS BELOW

Regards,
Alina

On Wed, Jul 1, 2020 at 12:33 PM Mostafa saad <[email-masked]>
wrote:

> Hello Alina
>
>
> Because we have more CRA updated wrong by your side.
>
> Ex ( You Cerate CRA for order 123 and you but the CRA on another order 456
> ) so LM and Returns team update the CRA to proceed with the correct items,
>
>
>
> Regards
> Mostafa Saad
>
>
>
> On Wed, Jul 1, 2020 at 12:17 PM Mohamed Magdy <[email-masked]>
> wrote:
>
>> +Eugene Mugisa <[email-masked]> ..Please advise?
>>
>> On Wed, Jul 1, 2020 at 12:08 PM Alina D'Souza <[email-masked]>
>> wrote:
>>
>>> Hi Magdy,
>>>
>>> The data has been changed and replaced most of the CRAs resulting in the
>>> wrong information
>>>
>>> The Entire data for 23rd to 26th Has been changed by a single cell
>>>
>>>
>>> Also please advise if the collection has been cancelled as no response,
>>> should we copy the data again on the tracker for a collection?
>>>
>>> - On doing this the collection is made
>>> - However, the CRA is closed by Sagar
>>> - Resulting in close CRA once received and Denmark cannot update the CRA.
>>>
>>> Please could you advise a process on reattempts?
>>>
>>> Regards,
>>> Alina
>>>
>>>
>>>
>>> On Wed, Jul 1, 2020 at 10:01 AM Mohamed Magdy <[email-masked]>
>>> wrote:
>>>
>>>> Hello Alina,
>>>>
>>>> Please note that since the CRA is processed you need to proceed with
>>>> the same.
>>>>
>>>> Thanks
>>>>
>>>> On Wed, Jul 1, 2020 at 9:57 AM Alina D'Souza <[email-masked]>
>>>> wrote:
>>>>
>>>>> Hi Magdy / Asad,
>>>>>
>>>>> Most of the CRA is showing Refunded even the ones for Warranty. Please
>>>>> confirm any CRA in Refunded State should I proceed with the GIft certificate
>>>>>
>>>>> These 2 orders were high Value and we had to repair and Reship. Have
>>>>> asked Denmark to Ship the replacement however due to REFUNDED Status we end
>>>>> up issuing a GC
>>>>>
>>>>> 1) Oder# 600697379 - since Feb
>>>>> CRA- Refunded in June
>>>>> Whereas the item should have been repaired and shipped.
>>>>>
>>>>>
>>>>> 2) Order# 600776834  - VAlue 1,045.00
>>>>>
>>>>>
>>>>> Regards,
>>>>> Alina
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>
>>>> --
>>>>
>>>>
>>
>> --
>>
>>