Subject: Re: RETURNS - STATUS
From: Mostafa saad <[email-masked]>
To: Mohamed Magdy <[email-masked]>
Cc: "Alina D'Souza" <[email-masked]>, Eugene Mugisa <[email-masked]>, Asad <[email-masked]>, customer care <[email-masked]>, Denmark A <[email-masked]>, Ekta Jesswani <[email-masked]>, Amir Julkarnain <[email-masked]>
Date: Wed, 1 Jul 2020 12:33:11 +0400
List-Id: <ccteam.mumzworld.com>

Hello Alina

Because we have more CRA updated wrong by your side.

Ex ( You Cerate CRA for order 123 and you but the CRA on another order 456
) so LM and Returns team update the CRA to proceed with the correct items,

Regards
Mostafa Saad

On Wed, Jul 1, 2020 at 12:17 PM Mohamed Magdy <[email-masked]> wrote:

> +Eugene Mugisa <[email-masked]> ..Please advise?
>
> On Wed, Jul 1, 2020 at 12:08 PM Alina D'Souza <[email-masked]> wrote:
>
>> Hi Magdy,
>>
>> The data has been changed and replaced most of the CRAs resulting in the
>> wrong information
>>
>> The Entire data for 23rd to 26th Has been changed by a single cell
>>
>>
>> Also please advise if the collection has been cancelled as no response,
>> should we copy the data again on the tracker for a collection?
>>
>> - On doing this the collection is made
>> - However, the CRA is closed by Sagar
>> - Resulting in close CRA once received and Denmark cannot update the CRA.
>>
>> Please could you advise a process on reattempts?
>>
>> Regards,
>> Alina
>>
>>
>>
>> On Wed, Jul 1, 2020 at 10:01 AM Mohamed Magdy <[email-masked]>
>> wrote:
>>
>>> Hello Alina,
>>>
>>> Please note that since the CRA is processed you need to proceed with the
>>> same.
>>>
>>> Thanks
>>>
>>> On Wed, Jul 1, 2020 at 9:57 AM Alina D'Souza <[email-masked]>
>>> wrote:
>>>
>>>> Hi Magdy / Asad,
>>>>
>>>> Most of the CRA is showing Refunded even the ones for Warranty. Please
>>>> confirm any CRA in Refunded State should I proceed with the GIft certificate
>>>>
>>>> These 2 orders were high Value and we had to repair and Reship. Have
>>>> asked Denmark to Ship the replacement however due to REFUNDED Status we end
>>>> up issuing a GC
>>>>
>>>> 1) Oder# 600697379 - since Feb
>>>> CRA- Refunded in June
>>>> Whereas the item should have been repaired and shipped.
>>>>
>>>>
>>>> 2) Order# 600776834  - VAlue 1,045.00
>>>>
>>>>
>>>> Regards,
>>>> Alina
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>
>>> --
>>>
>>>
>
> --
>
>