Subject: RE: Order #600852975 // GT-CH79620-34 // Chicco - Next2Me Air Crib - Dark Beige // Defective
From: repairs <[email-masked]>
To: brands <[email-masked]>, Denmark A <[email-masked]>
Cc: rizwan <[email-masked]>, customer care <[email-masked]>, Returns.fc <[email-masked]>, Alina D'Souza <[email-masked]>, Kenneth Nwaso <[email-masked]>, Michael Rolle <[email-masked]>, Glaiza <[email-masked]>
Date: Wed, 1 Jul 2020 08:20:31 +0000
List-Id: <ccteam.mumzworld.com>

Dear Team,

Good day!

We already received the defective item.

After inspection this item are not defective, its wrong assembled .

We already make a video and kindly share to your customer.

Please click link video below for your reference.

Download link CH79620-34
https://wetransfer.com/downloads/2b2651d12f5b7d69a046754c05a09b1820200701081255/b7419a018880e06ac547b998f3c0b1b520200701081327/bc70a2

We will send it back this good item to your WH  .

Regards ,

Ever Villafuerte
Warehouse Service Executive

T: +971 4 347 0597<tel:+97143470597>  M: +971 56 623 0495<tel:+971566230495>
F: +971 4 347 0659<tel:+97143470659>  E: [email-masked]<mailto:[email-masked]>
A: 28B Street Community 368 Al Quoz Industrial Area 3
Dubai, UAE 20717 79344

From: brands <[email-masked]>
Sent: 01 July 2020 09:32 AM
To: Denmark A <[email-masked]>
Cc: repairs <[email-masked]>; rizwan <[email-masked]>; customer care <[email-masked]>; Returns.fc <[email-masked]>; Alina D'Souza <[email-masked]>; Kenneth Nwaso <[email-masked]>; Michael Rolle <[email-masked]>; Glaiza <[email-masked]>
Subject: RE: Order #600852975 // GT-CH79620-34 // Chicco - Next2Me Air Crib - Dark Beige // Defective

Hi Denmark,

Thanks.
Please send the item in our warehouse for checking.

Will update you once receive.

Hi Ever,

Kindly receive and check.

Thanks.
Regards,

Raymond Serrano
Sales Associate

T: +971 4 222 0799<tel:+97142220799> M: +971 54 306 6543 <tel:+971543066543>
F: +971 4 228 2423<tel:+97142282423> E: [email-masked]<mailto:[email-masked]>
A: Office 1805 Emirates NBD New Deira Building
Baniyas Road, Deira, Dubai P.O. Box 6761

From: Denmark A <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, July 1, 2020 8:27 AM
To: brands <[email-masked]<mailto:[email-masked]>>
Cc: repairs <[email-masked]<mailto:[email-masked]>>; rizwan <[email-masked]<mailto:[email-masked]>>; customer care <[email-masked]<mailto:[email-masked]>>; Returns.fc <[email-masked]<mailto:[email-masked]>>; Alina D'Souza <[email-masked]<mailto:[email-masked]>>; Kenneth Nwaso <[email-masked]<mailto:[email-masked]>>; Michael Rolle <[email-masked]<mailto:[email-masked]>>
Subject: Re: Order #600852975 // GT-CH79620-34 // Chicco - Next2Me Air Crib - Dark Beige // Defective

Dear,

Find the attached RMA for your reference.

On Wed, Jul 1, 2020 at 8:13 AM brands <[email-masked]<mailto:[email-masked]>> wrote:
Hi Denmark,

Good Morning!
There’s no attachment.

This is noted, kindly send the RMA with complete details and PO number then send the item back to our warehouse for checking.

Thanks.

Regards,

Raymond Serrano
Sales Associate

T: +971 4 222 0799<tel:+97142220799> M: +971 54 306 6543 <tel:+971543066543>
F: +971 4 228 2423<tel:+97142282423> E: [email-masked]<mailto:[email-masked]>
A: Office 1805 Emirates NBD New Deira Building
Baniyas Road, Deira, Dubai P.O. Box 6761

From: Denmark A <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, June 30, 2020 2:35 PM
To: brands <[email-masked]<mailto:[email-masked]>>; repairs <[email-masked]<mailto:[email-masked]>>; rizwan <[email-masked]<mailto:[email-masked]>>
Cc: customer care <[email-masked]<mailto:[email-masked]>>; Returns.fc <[email-masked]<mailto:[email-masked]>>; Alina D'Souza <[email-masked]<mailto:[email-masked]>>; Kenneth Nwaso <[email-masked]<mailto:[email-masked]>>; Michael Rolle <[email-masked]<mailto:[email-masked]>>
Subject: Order #600852975 // GT-CH79620-34 // Chicco - Next2Me Air Crib - Dark Beige // Defective

Dear Vendor,

Please see the below customer complaint and allow us to send the item back to you for your further evaluation.
Also find the attached RMA filled up form for your reference.

Reason of return:  The connector in the side of the crib is not getting connected as shown in the picture below

We appreciate your support in this matter, Thank you.

Regards,
Den mark