Subject: Re: Feedback on the agents (Morning Team)
From: Deeksha Dadu <[email-masked]>
To: Urvika Chaudhary <[email-masked]>
Cc: Saurabh Dadu <[email-masked]>, Rosette Modiri <[email-masked]>
Date: Wed, 1 Jul 2020 06:55:51 +0000

Hi Urvika,

Why is Tijo’s productivity still so low? I have not got your reply to my email from yesterday about him

Regards,
Deeksha

Sent from my iPhone

On 1 Jul 2020, at 09:27, Urvika Chaudhary <[email-masked]> wrote:

Hi

Please find below the count for the agents as on 30th June

30June
Public Comment  Resolved
Ankit   OFF     OFF
Atul    51      52
Ashutosh        48      44
Tijo    44      34

chat
Dipayan 149
Obiedo  94
Ahmed   93

Urvika Chaudhary
Training Manager
________________________________
Cherry E-Commerce Services Pvt. Ltd.
[email-masked]
www.livesalesman.com<http://www.livesalesman.com/>

________________________________
From: "Urvika Chaudhary" <[email-masked]>
To: "deeksha" <[email-masked]>
Cc: "saurabh" <[email-masked]>, "Rosette Modiri" <[email-masked]>
Sent: Tuesday, June 30, 2020 9:36:55 AM
Subject: Re: Feedback on the agents (Morning Team)

Hi

 Stern feedback will be shared with the agent and will ensure he exceeds this number and meet the set target.

Urvika Chaudhary
Training Manager
________________________________
Cherry E-Commerce Services Pvt. Ltd.
[email-masked]
www.livesalesman.com<http://www.livesalesman.com/>

________________________________
From: "deeksha" <[email-masked]>
To: "Urvika Chaudhary" <[email-masked]>
Cc: "saurabh" <[email-masked]>, "Rosette Modiri" <[email-masked]>
Sent: Tuesday, June 30, 2020 9:27:58 AM
Subject: Re: Feedback on the agents (Morning Team)

Hi,

We should push Tijo. Why is he doing less than 45 himself? Let’s ask these guys to at least what we decided with the client.

Thanks

Regards,
Deeksha

Sent from my iPhone

On 30 Jun 2020, at 09:22, Urvika Chaudhary <[email-masked]> wrote:

Hi

Please find below the productivity report for the agents -

Tijo - 33
Ashutosh- 43
Atul- 44
Ankit- 41

Chats

Dipayan- 137
Ahmad-95
Obiedo- 106

Urvika Chaudhary
Training Manager
________________________________
Cherry E-Commerce Services Pvt. Ltd.
[email-masked]
www.livesalesman.com<http://www.livesalesman.com/>

________________________________
From: "deeksha" <[email-masked]>
To: "Urvika Chaudhary" <[email-masked]>
Cc: "saurabh" <[email-masked]>
Sent: Tuesday, June 30, 2020 9:10:22 AM
Subject: Re: Feedback on the agents (Morning Team)

Hi Urvika,

Could you please send me their productivity for yesterday?

Thanks

Regards,
Deeksha

Sent from my iPhone

On 27 Jun 2020, at 15:49, Rosette Modiri <[email-masked]> wrote:

Hi Ma'am

Please find below the email performance of morning shift of 26-06-2020 :

Atul- 30
Ankit- 32
Ashutosh- 37
Tijo- 30

Chat performance-

- Dipayan :111
- Obiedo : 94
- Ahmad : OFF

Regards,
Rosette
________________________________
From: "Urvika Chaudhary" <[email-masked]>
To: "deeksha" <[email-masked]>
Cc: "Rosette Modiri" <[email-masked]>
Sent: Friday, 26 June, 2020 09:55:42
Subject: Re: Feedback on the agents (Morning Team)

Hi

Please find below the email performance of morning shift-

Atul- 39
Ankit- 37
Ashutosh- 36
Tijo- 40

Chat performance-

68- Dipayan
96- Obiedo
84- Ahmad

Urvika Chaudhary
Training Manager
________________________________
Cherry E-Commerce Services Pvt. Ltd.
[email-masked]
www.livesalesman.com<http://www.livesalesman.com/>

________________________________
From: "Urvika Chaudhary" <[email-masked]>
To: "deeksha" <[email-masked]>
Cc: "Rosette Modiri" <[email-masked]>
Sent: Thursday, June 25, 2020 9:13:58 AM
Subject: Re: Feedback on the agents (Morning Team)

HI

Please find below the email performance of morning shift-

Atul- 40
Ankit- 33
Ashutosh- 33
Tijo-  OFF

Urvika Chaudhary
Training Manager
________________________________
Cherry E-Commerce Services Pvt. Ltd.
[email-masked]
www.livesalesman.com<http://www.livesalesman.com/>

________________________________
From: "Urvika Chaudhary" <[email-masked]>
To: "deeksha" <[email-masked]>
Cc: "Rosette Modiri" <[email-masked]>
Sent: Wednesday, June 24, 2020 3:01:37 PM
Subject: Re: Feedback on the agents (Morning Team)

sure

Urvika Chaudhary
Training Manager
________________________________
Cherry E-Commerce Services Pvt. Ltd.
[X][email-masked]
www.livesalesman.com<http://www.livesalesman.com/>

________________________________
From: "deeksha" <[email-masked]>
To: "Urvika Chaudhary" <[email-masked]>
Cc: "Rosette Modiri" <[email-masked]>
Sent: Wednesday, June 24, 2020 2:37:59 PM
Subject: Re: Feedback on the agents (Morning Team)

Hi Urvika,

As discussed, please also include agents’ productivity also in your daily reports.

Thanks

Regards,
Deeksha

Sent from my iPhone

On 23 Jun 2020, at 18:45, Urvika Chaudhary <[email-masked]> wrote:

Hi

Please find below the feedback for the agents:

Ashutosh        Good understanding// asks relevant questions// Productivity is to be pushed more// he is confident with the queries.
Tijo    Good understanding// Able to resolve the query confidently// Asks relevant questions// need to push more on productivity
Atul    Productivity is satisfactory, needs to be pushed more- not confident with cases// needs to be advised on almost all the cases

Ankit                            OFF

Urvika Chaudhary
Training Manager
________________________________
Cherry E-Commerce Services Pvt. Ltd.
[email-masked]
www.livesalesman.com<http://www.livesalesman.com/>